Podguy

There is a small company near LA that sells specialty paints. Their catalog is slick and their prices are a little high, but considering the specialty products it seems like a good deal.

Well I order some Clear 4 Chrome back in October. The product never arrived and after a bit I got a note from Alsa that they were back ordered. I canceled the order with Linda - who seems to be the one in their order department and she agreed to a refund.

To date I have yet to receive my refund, Paypal claims they do not cover this transaction. I wish I had used my credit card as I would have had some recourse.

I am pursuing this matter daily getting bounced from person to person each agreeing I am owed a refund.

This is just a heads up for anyone considering doing business with Alsa. I would be interested in any one else who has had a similar experience.

Randy V

Did you fund PayPal from funds there or did PayPal take funds from your debit/credit card?

If the latter, file a dispute with your credit card company.

This is why I always fund PayPal payments via my debit account - not funds sitting in PayPal.

Bjbpe

Always use a credit/debit card with paypal.

GlenL

Credit card only for all internet and mail order transactions.

$50 limit on fraud loss and they give you your credit back more quickly than a debit card where you don't get you actual money back as fast.

Podguy

Unfortunately with with this transaction the money was transfered from my bank account. I generally use a credit card transfer and had thought about stopping the credit card. Thanks for the advice though.

They are a california company so I will probably sue them in small claims court. For now I am calling the company every day. I hope they will get tired of hearing from me. if I do not get satisfaction by next week I will send a formal demand letter.

86'928S MeteorGrey

What's their phone number?

Maybe if we ALL call them....

White Lightnin'

Drive down there with a tire iron and...

Champagne

That's too bad. I heard great things about their products and was about to try something new they just introduced.

I guess I will wait and see.

Thanks for sharing Dan

Paul

Speedtoys

I just faxed them this thread printed out.


1-323-589-4400

laufenOutLoud

I was about to ask where they are... I don't mind going down there to meet them. Long Beach area?

Speedtoys

Alsa Corporation
2640 E. 37th Street
Vernon, CA 90058
USA

fraggle

Nothin hurtz like internerd justice!!!

Hope you get your cash back, reminds me of the couple months of life of another company that used to be popular in these parts.

laufenOutLoud

I'll go check 'em out. Glad you didn't send me to lmgtfy.com, Speedtoys

danglerb

I hate to say it, but suspect the new year is going to include a lot of companies folding.

If they are in trouble, you may not be able to get money out of them, and they may not be able to replenish back ordered stock, but maybe they can send you something else you could use?

No point in taking it out on Linda regardless.

Speedtoys

Its not "Lindas" problem, but right now, she sits in that seat.

Its not personal...its just business.