ALKada

This does not surprise me. Roger always stands behind what he develops and sells. Nice customer service as always Mr. Tyson.

andy-gts

Wow Roger , this is really above and beyond.....

billtool

Well done. I'll keep mine in the glove box...just in case. Thanks Roger.

Mrmerlin

Wow Roger this is a remarkable action for you take.

Thanks for being on the top tier of parts suppliers.

Remarkable, what else can i say.....Stan

WICruiser

I need to add my acknowledgement of Roger as a great supplier - for this and really any other thing you get from him. I always intended to use mine for diagnostics, not full time and will keep it as such.

Thanks again.

linderpat

ditto above sentiments. Not much more can you say about Roger!

whiteNSXs

I have bought a few times from Roger who is always humble and pleasant with his responses. What a class act!
Steve

Mako 928

This does not surprise me that Roger has been extremely straight forward in finding out what/ if there is anything wrong with the gauges but has already taken a pro-active position and is offering a full refund no questions asked.

I have always had excellent dealings ( and lengthly phone conversations ) with Roger and he has taken back products from me in the same manner. No questions asked.

We are a very fortunate bunch.

T_MaX

I think you are a good person for taking these steps. With that said, you should not be held or hold yourself responsible for this failure. Whenever adding non-factory items to a car, I say buyer beware.

It maybe time to add a “hold harmless agreement” to your invoices and website for the purchase of all aftermarket parts!

FredR

I do hope fellow listers will look at this matter pragmatically and learn from it.

Similarly, I hope no one takes Roger up on his heartfelt offer unless a design defect is identified-remember the gauge is still a very useful piece of diagnostic kit and arguably a "must have" tool kit item for enthusiasts. I would have one without hesitation if I had a test port on my rail.

Some food for thought for those who are interested:

We need the few suppliers we have and must do all we can to encourage them. Single product/dwindling scope is not the best of business lines to be in for those who have not been to business school!- and let's face it- Porsche are not exactly overcommitted to keeping these things on the road.

Most of our parts supply heros have marketed something at one time or another that has subsequently been withdrawn or modified due to user feedback and this will not be the last unless folks like Roger throw in the towel [heaven forbid] and do something sensible for a living. Just in case you folks have not worked it out these chaps are not exactly part of the "1%".

Roger is qute rightly concerned about what has happened here and without doubt has a strong sense of responsibility but at the end of the day, all he can do is his best to ensure that products are fit for purpose and come with the best instructions he can proffer.

As end users we make the final choice of what we choose to fit on our cars and with respect to all, we must take responsibility for our actions. Remember, a Porsche dealer will not and more to the point legally cannot fit any part not provided by Porsche- if he does he risks losing his franchise. This in part at least is why Porsche parts are so expensive and not, contrary to popular opinion, solely because they like to rip off "captive owners". If you want to purchase the Porsche tool for testing fuel pressure I'll bet it will not cost you 100 bucks!- without doubt you can stick another zero on the bottom line and then some.

In Germany if you make an aftermarket modification without TUV approval, I believe you risk losing your insurance cover in the event of an accident- not good if you are up to your *** in potential litigation from whoever you nurfed and it may even be a federal offence [i.e. you can go to prison] if it causes injury.

Scenaro: In this particular instance- I am left wondering what [from a legal perspecitve] might happen had Randy's 928 gone up in flames and taken out the entire garage with a few cars and their owners crispy fried {assuming subsequent investigation uncovered what we have learnt to date}? Would the garage's insurance company say "just one of those things" and cough up compo or would they look to recover some of their costs? Where would the buck stop?

Regards

Fred

Andre Hedrick

Before anyone sends them back, Roger came out in good faith to everyone.

What I want to know is how the device failed, and what other potential fail safe on our cars could fail in the fuel return path. I know I did not buy from Roger, because I had mine before he was offering them.

Mine does drop pressure on the system from running 45-50 psi, to about 15 psi after sitting for a while (like a day).

Anyways, hats off to Roger, and yes I will get a sunburn on the top for the chap.

T_MaX

I've never seen the gauge in question so I am just guessing, but there is a good chance the bourbon tube ruptured.

Leon Speed

Thanks for the heads up, I'm keeping mine for testing purposes.

Koenig-Specials 928

You earn respect. Roger you just got mine x1000

Mike Frye

Roger,

I haven't seen what changes have been made to your disclaimer on this.

I know many other manufacturers of things like this (aftermarket mods) systematically put a disclaimer on it that it is 'not for on-road use'. This would ensure that anyone who chooses to use it in their car on the road is not using it in the intended capacity according to you, the designer/distributor. This would mean that you could not be sued if it was used in this way.

I have one of these gauge packages. I also have quite a few other non-standard items under my hood and hooked to the exhaust and I know that anything that wasn't initially shipped with the car by the manufacturer that could even potentially affect the way it runs or stops is a huge red-flag and would void any kind of warranty or liability that a seller or manufacturer might have had.

Caveat emptor for things like this. As a DIY-er you trust your own ability and judgement and make the call based on whether the potential gain is worth the risk.

I will be switching back to the ball and cap for daily use though, now that I saw Randy's episode and the potential losses he could have had. Now where did I leave those parts....