Mike Frye

I think if a supplier were even considering doing any kind of labor coverage in a warranty they'd want to train and certify the installers. That's kind of why the dealerships can do it.

That's the only way you can be guaranteed that the parts were installed correctly and there were no other mitigating circumstances. If torque values are not followed there are MANY very simple jobs that could be hosed and cause the car to be down a long time and that's just one of many things.

Mark Anderson

Every invoice states our warranty which does not include labor and states by you installing this part you accept this warranty. This does not seem to influence my lawyer customer.

blown 87

Do what ever it takes to make them happy this time, the suddenly find yourself out of stock next time they need something.

Personally, I think you have went out of your way to make many of us here happy, you should go no further than standard shipping on any used part IF that much, now a rebuilt part, maybe a little more, but not much.

PorKen

What's a 'Warrany'?

BC

A lawyer should understand contracts. And he probably does.

Lawyers will normally bully and pester people with threats of hypothetical lawsuits because people normally would be swayed.

Do not be swayed. If you have it in writing, then you should be good.

IcemanG17

I'd say the part alone is fair.......sure shipping can be lots of $$$$.....but thats the cost of having an old vehicle and using used parts.....

hacker-pschorr

It sounds like Mark has a customer on his hands that will never be happy, even if he offered to give him a brand new 928GTS that has been hidden away all these years.

Some people are beyond help and don't belong in the general population.

Mrmerlin

this quote may come in handy with customers that are not pleased with anything you do as a vendor...

We reserve the right to not serve you, have a great day!

In my dealings with 928 INTL I have always gotten quality parts, no run around ,no BS.
I dont think there is much more a vendor can do.

Does it cost more, yes it does but the hassle factor comes into play when the part you get fits and you get to move on to the next issue,
instead of having to put 3 of the same used parts in to make the system work. BTDT

SeanR

Mark has always gone above and beyond when I've dealt with them.

Quick story.

Had a customer who had a bad drive line noise but records showed the torque tube was replaced in '08. I dug in, pulled it all out and replaced the carrier bearings, the customer said to go ahead and put in a rebuilt torque tube so I used the one that I had for my own car. Sent the old rebuilt back to Mark, they tore it down, found nothing wrong with it and sent it back to me (shipping was on my dime) and did not charge a thing.

To me, that's priceless and that is only one of many stories.

WallyP

Of course, you do need to realize that if a "lawyer" should post on here that Mark screwed him, it would enhance Mark's reputation a great deal - which might not be what the "lawyer" expected...

Jim Devine

not parts related, but still the all time great response to a lawyers letter.
Letter & response:

http://www.snopes.com/business/consumer/browns.asp

a4sfed928

The whole time I was reading this I kept expecting Mark to have some hidden point about the misspelling of warranty....

Mike Frye

Hilarious. Never saw that one.

Mark Anderson

Jus nuther xample of my les than wunderful speling

michael j wright

I work in the automotive after market also, for one of the big box opperations. No I won't say wich one, but have been doing this now for a little over 26yrs. I service mainly proffesional installers and not the DIY crowd. All of my coustomers know that warranty, on my half, covers replacment of part only. If they are seaking cost of labor or further damage and costs that may have incurred due to a failed part, I requier them to submitt a labor claim that my company in turn submitts to the supplier. We requier the "defective part" all parts that were said to have been damaged by said part and all work orders and reciepts for any and all parts that were involved with the warranty of the replacment part. I fill out at least 2-3 requests a week for this type of reibursment from the manufactures. I find in most cases- not all mind you, that 1. the part in question was not at fault and was due to mis diagnosis.- mainly electical items 2. manufature finds a fault in thier part and will pay for a portion of the labor that was incurred by the shop that did the work and somtimes- not always any other parts that may have been damaged by said deffective part. ex water pump shaft breaks causing damage to radiator, water pump manufacture replaces both water pump and radiator. But, I have also seen were they have denied a request for a new enginge due to water pump failing and causing it to over heat. It was still the coustomers responsobility to watch thier gauges/lights and to act accordingly when engine got hot, rather than keep on driving 3. I have never seen them pay for car rental,towing,hotel/motel expense or other incedentales associated with said defective part.
We, like you don't make the part or install them, just supply the best possible parts from the most reputable suppliers and manufactures that we can find. And yes we carry both the name brand and white box items for everyones price range- but you do get what you pay for.