WARNING: Rayco Eurospec Motorcars - Kingston, Pennsylvania
11-30-2010, 05:52 PM
#61
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This doesn't really apply in the case of our cars. There's a very limited range of parts available for a 928 from auto zone.
As to ordinary cars, some POS auto zone part is just as likely to have come from the same rebuilder or one just like him. There are only so many sources available. Admittedly some are better than others.
As to ordinary cars, some POS auto zone part is just as likely to have come from the same rebuilder or one just like him. There are only so many sources available. Admittedly some are better than others.
Yes there are only some many rebuilders and manufactures, and every one of them has several quality lines, just like the rebuilt water pumps for our 928, I know for a fact that there were at least three quality levels.
11-30-2010, 06:21 PM
#62
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11-30-2010, 07:18 PM
#63
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We just had a big thread on a Idle control valve from Autozone, you can get many parts for a 928 there.
Yes there are only some many rebuilders and manufactures, and every one of them has several quality lines, just like the rebuilt water pumps for our 928, I know for a fact that there were at least three quality levels.
Yes there are only some many rebuilders and manufactures, and every one of them has several quality lines, just like the rebuilt water pumps for our 928, I know for a fact that there were at least three quality levels.
11-30-2010, 09:10 PM
#64
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Obviously depends where you go. When I get charged $7/qt for oil (bulk oil, nothing fancy about it) I think something is fishy. Why?
No, a shop is providing a service, that service is to fix your car, that involves labor and parts and shop supplies and expenses to the shop. Always has been, always will be. McDonalds is providing a service, and also includes all the above.
The only difference is, the prices from a shop are itemized so you can better understand why you are spending that much money.
Good luck on that, I've had a few customers that think the same way, they also have since had to find another shop, most have tried to come back. I've found that those kind of customers are not worth the hassle or the time dealing with them..
No, a shop is providing a service, that service is to fix your car, that involves labor and parts and shop supplies and expenses to the shop. Always has been, always will be. McDonalds is providing a service, and also includes all the above.
The only difference is, the prices from a shop are itemized so you can better understand why you are spending that much money.
Good luck on that, I've had a few customers that think the same way, they also have since had to find another shop, most have tried to come back. I've found that those kind of customers are not worth the hassle or the time dealing with them..
How do I know? Because I saw the bulk containers. Where I was working we got 15w40 delivered by the Co-op for ~$3/qt. Those containers at the shop had the exact same Co-op chain label on them.
I'm very glad it was a work vehicle and I was just paying for my boss.
Apparently we disagree about the separation between goods and services. What exactly would you call a "good"?
I think at this point it breaks down to a matter of opinion. As long as your opinion works for you, then that is great. I am happy for you.
On the otherhand, my opinion is as follows.
Service: -If I do custom farmwork, I make money from my time and the usage of my machinery. I don't make money off fuel costs, seed, fertilizer, etc - those are simply passed along at cost.
Good: -If, on the other hand, I sell seed, then I make money off the seed I sell. My time is paid for because, as a seed distributor, I am effectively hiring myself to manage and implement the selling of the seed. As an individual I am making money from selling my services to the seed distributor. As the seed distributor, I make money by selling the product for more than I paid for it.
I'm sorry, but that just is not correct. The contribution of markup on parts to total income is significant, and it should be. It is part of the general business plan of a dealership/repair shop. Had I gone to the bank when I started my dealership in 1970 with a plan based on no income from shop (as opposed to over-the-counter) parts sales, I would never have gotten the loan that resulted in the dealership that is still alive and well today, 40 years later (much to my surprise, I might add)
)
I bolded (and in blue) the part where I believe we disagree. To me a mechanic's shop is not about the parts, but rather about the work. Obviously many people here disagree with that assessment.
11-30-2010, 09:14 PM
#65
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Its a bundle.
You know how much it's worth?
What the market will pay.
You know who defines the bundle?
The owner. Based on how well he can sell it. As long and as well he can sustain the promise.
I just saved you from a) yourself and b) the need to get an MBA when you are done with your bachelors.
You know how much it's worth?
What the market will pay.
You know who defines the bundle?
The owner. Based on how well he can sell it. As long and as well he can sustain the promise.
I just saved you from a) yourself and b) the need to get an MBA when you are done with your bachelors.
11-30-2010, 10:10 PM
#67
Nordschleife Master
Some things are insanely cheap. I just bought a non contact voltage tester from China for $2.74 shipped, its amazing.
Auto repair is not one of the cheap things. Trying to make it a cheap thing will not go well.
Find a good mechanic and keep them happy.
Learn to do what you can for yourself, but know your limits.
Buying parts requires some knowledge, and has some serious hazards, if you aren't sure and don't want to risk a bad part, use a trusted vendor.
Auto repair is not one of the cheap things. Trying to make it a cheap thing will not go well.
Find a good mechanic and keep them happy.
Learn to do what you can for yourself, but know your limits.
Buying parts requires some knowledge, and has some serious hazards, if you aren't sure and don't want to risk a bad part, use a trusted vendor.
11-30-2010, 10:14 PM
#68
Rest in Peace
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Some things are insanely cheap. I just bought a non contact voltage tester from China for $2.74 shipped, its amazing.
Auto repair is not one of the cheap things. Trying to make it a cheap thing will not go well.
Find a good mechanic and keep them happy.
Learn to do what you can for yourself, but know your limits.
Buying parts requires some knowledge, and has some serious hazards, if you aren't sure and don't want to risk a bad part, use a trusted vendor.
Auto repair is not one of the cheap things. Trying to make it a cheap thing will not go well.
Find a good mechanic and keep them happy.
Learn to do what you can for yourself, but know your limits.
Buying parts requires some knowledge, and has some serious hazards, if you aren't sure and don't want to risk a bad part, use a trusted vendor.
Where we do have a problem is when folks that do not do this every day and have not done it every day try to tell us they know better than we do on things we do every day.
Most of us would rather have a customer do the cleaning and grunt work and will be happy to give them a break on the labor.
11-30-2010, 11:20 PM
#69
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Thanks, but I sold it 5 years after I founded it. I'm retired now, after a lifetime career in sales management, and have taught sales and retail management in an undergrad biz school as well. In my time I had to deal with many retail sales people who did not understand that a 30 to 40 percent margin might only mean 5 percent profit, and that in a good year. Nothing compared to teaching my sales team in Moscow that the purpose of sales was to actually SELL something, not just hold on to it, as they believed that if you actually sold a thing, and therefore no longer had it in your possession, then your importance disappeared (not to mention that reselling had been a crime in Soviet Russia for decades). In other words, with all respect, I doubt you have ever done this (retail management), or you would not be trying to teach granny to suck eggs. But in any case disagreement makes for horse races, and I don't mind it at all - sometimes even learn something, at my advanced age. Thanks for your contribution.
12-01-2010, 10:00 AM
#70
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New Employee.. NO. I've been here for 4 years. I'm working on some SEO for our website and this one unsatisfied customer's comments continue to be at the top of a google search. NO ONE likes the price a shop quotes or charges for service work... NO ONE. I just got on here to tell our side of the story instead of the one-sided story that appears all through out these forums.
Anyway, I do remember the car and remember the drama that went with it. Yes, we are in the business to make money. I don't know of many Bosch Authorized shops that aren't in the business to make money.
Anyway, I do remember the car and remember the drama that went with it. Yes, we are in the business to make money. I don't know of many Bosch Authorized shops that aren't in the business to make money.
12-01-2010, 10:04 AM
#71
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To be honest I don't see how that relates to the part being customer supplied. If they are going to blame a failure on the installation, why would they only do so when they supply the part? Why would they be less likely to make that accusation when the part was supplied by the shop?
(Shop supplied parts do fail too)
My disclaimer - I have had very few issues with installed parts of any origin, only with failed installations.
ex: thrust washer on backwards destroying AC pulley.
(Shop supplied parts do fail too)
My disclaimer - I have had very few issues with installed parts of any origin, only with failed installations.
ex: thrust washer on backwards destroying AC pulley.
12-01-2010, 10:21 AM
#72
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12-01-2010, 12:06 PM
#74
Ah the world wide web... nobody can hide anymore. It just takes one really pissed off customer to make waves and now your business name is smeared on the first page of Google.
Your reply to this thread isn't going to change the search engine and most won't read all the way to page 3 to see your responses. Instead of firing back, maybe take this as a learning experience as to how this situation could have been handled differently. Or perhaps contact the OP and try to make some time of amends (monetary or otherwise) and get him to delete his threads.
Your reply to this thread isn't going to change the search engine and most won't read all the way to page 3 to see your responses. Instead of firing back, maybe take this as a learning experience as to how this situation could have been handled differently. Or perhaps contact the OP and try to make some time of amends (monetary or otherwise) and get him to delete his threads.