Brent 89-GT

Nicole,

I am not sure how your post applies? I really think that there is a good discussion brewing here. I don't see why we should dop it.

I think bc alludes to some good points here. All three of the "Big Three" are small operations. It is easy to get spread thin, it is difficult to find good help on a limited budget.

DEVEK and crew have probably done more 928 testing and development than anybody in the US, and by the sounds of it more than anybody in the world, when it comes to race ready 928's. Credit is certainly due here, these people are pioneers.

One aspect of DEVEK that differs from the other Big Two is a service department. They work on customers cars in addition to running a parts and development business.

This just adds to the workload of those involved. I can appreciate them getting spread thin. This may make my previous comments seem a little sharp, but if you are going to commit to supplying parts, you need to do it well. Three weeks of waiting is not doing very well IMO.

So, I do appreciate what DEVEK and the others are doing/have done for the 928. I do think that it is imperetive to be diligent on parts orders. This is how most of your customer contact occurs. Peoples experiences with this system tend to "make the news" and can hurt reputations.

Best of luck to the "Big Three" on fighting the good fight for us lucky 928 owners <img border="0" alt="[cheers]" title="" src="graemlins/beerchug.gif" />

Mark

In another thread, I posted that ended up being pages long and controversial...:

"Note to self...

Do not post questions about:
-Thermostats
-Superchargers
-Turbochargers
-Proper coolant
-Synthetic vs. 'regular' lubricants"

I will add to my mental list: Complaints about any of the Big Three!

Greg86andahalf

My turn.

My primary 928 vendor knows who I am and I know they read this forum. I would never post their name if disappointed in their service because there is no point in making them angry at me. (I'm still looking for the heated washer nozzles, hint hint wink wink). Ours is an on-going relationship. I doubt any single transaction will sever this relationship. Post their name to spite them? I don't think so.

Everyone runs their businesses differently. If you can't accept the "normal" practices of a business, find another one to work with. Not buying from them hurts them enough. Public hum illation and telling only one side of the story seems pointless, other than to smear them.

I sometimes read these "complaints" and look at the complainer as a whiner, someone unable to resolve problems, and probably exaggerating the truth. In other words a real PITA. I'm not saying that's what this particular thread is representing, but I do take the horror of what a business supposedly did with a grain of salt.

Here's a suggestion: When totally pissed at a vendor, make a short, concise draft email of the situation. Put a post here which would basically say. "problem with vendor, email me for specifics". Then when someone emails you, send them the draft. The idea is to make the conversation a private one, sort like a phone call, instead of a public one, like standing on the street corner with a megaphone in hand.

Greg

George 911-V8

MARK: Just mail the pan back to Mark @ Devek and the hell with the problem. If he don't like it then to bad.

Curious George

Mark

No, George - I want and NEED the pan. It is a quality accessory for my shark, and I am now convinced that this was a situation that, for whatever reason, slipped thru the cracks at Devek. I am confident in their promise to to get me the instructions and missing adapter.

I am only sorry that my posts were mis-interpreted by many. I was simply frustrated and desperate to get my pan on my car!

Hmm...funny - nobody took improper offense at complaints about others when they posted a vendor problem...partswerks, PAP, ebay, etc...

Drewster67

With any company doing business to Joe Public - Give them the benefit of trying to make good. know one is perfect and **** happens. If they don't, cut your losses andd file a complaint with the BBB. It's the way the of world. What else can you do?. And Yes - 1800 #'s are great.

Wachuko

Mark, I think you did the correct thing and in now way do I see any of your comments geared towards anything but presenting a situation you had with a provider.
IMHO, that is what these forums are all about. Sharing our experiences.

This will let other know that follow up with a few vendors is different, to check the order, to know that they need to stay in the phone more, to know the quality of the products sent, etc.

Please keep us posted in the progress of this. <img border="0" alt="[cheers]" title="" src="graemlins/beerchug.gif" />

Mark

CASE CLOSED - PLEASE SEE MY NEXT POST - "THANK YOU DEVEK!

ADMIN - PLEASE CLOSE THIS TOPIC!

Ketchmi

BTW, 1-800 numbers get paid by somebody, so the more you use vendors 1-800's, the more our parts cost in the end. Right? Right!

Dave

John Anderson

I have heard nothing but great things from Devek, on the track as well as the street. I think a phone call, cup of joe...and all is well. Devek is not the kind of place that would let you down, and I know, as well as many of our clients, that it might take more than a few calls to get through and find a final action.

They are highly respected for a reason, they treat clients right, and your a client...call them, talk to them, then................................... drive it like you stole it :-)

Take Care!

Randy V

Closed it is.