OT - Excessive Motorsports WARNING!
11-05-2002, 06:53 PM
#1
Three Wheelin'
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OT - Excessive Motorsports WARNING!
Do any of you have any experience with this company?
My son (21) bought a NOS system for his '97 Camaro from them on about Oct 7 or 8 and was promised it would ship "in the morning" and be in his hands in "5 days max". Long story short? It arrived November 1 after several calls/promises it would be here "today", "tomorrow", "by Friday". Then it arrived and was labeled as a system for a Ford and even the instructions are for a Ford!
He called and was treated very rudely. He told the guy on the phone he did not have confidence the system was correct and he wanted to cancel and return the parts. This A-hole says he'll have to pay the return shipping and a 25% "restocking" charge. This is like $250 total. Outrageous. He called me for advice/options (dispute the charge with his credit card company, Better Business Bureau - they already have LOTS of complaints!).
When he called back the guy said, "Oh, I remember you...did you call back to tell me the same things again". Can you believe the ***** on this jackass? He's in Indy or I'd drive down there and ream him. I am telling my son to inform this guy that he will stay on their butt until it's less painful for them to give his full refund than to continue to deal with him no matter how long it takes. Suggestions? Experiences with this "supplier"?
My son (21) bought a NOS system for his '97 Camaro from them on about Oct 7 or 8 and was promised it would ship "in the morning" and be in his hands in "5 days max". Long story short? It arrived November 1 after several calls/promises it would be here "today", "tomorrow", "by Friday". Then it arrived and was labeled as a system for a Ford and even the instructions are for a Ford!
He called and was treated very rudely. He told the guy on the phone he did not have confidence the system was correct and he wanted to cancel and return the parts. This A-hole says he'll have to pay the return shipping and a 25% "restocking" charge. This is like $250 total. Outrageous. He called me for advice/options (dispute the charge with his credit card company, Better Business Bureau - they already have LOTS of complaints!).
When he called back the guy said, "Oh, I remember you...did you call back to tell me the same things again". Can you believe the ***** on this jackass? He's in Indy or I'd drive down there and ream him. I am telling my son to inform this guy that he will stay on their butt until it's less painful for them to give his full refund than to continue to deal with him no matter how long it takes. Suggestions? Experiences with this "supplier"?
11-05-2002, 07:14 PM
#2
I don't know anything about that supplier, but I'm wondering, did the guy say the kit would work with a Camaro the same way as for a Ford? Does the kit come with specific mounting flanges that will only bolt onto the Ford, or is it a fairly generic NOS kit w/ 8 foggers that's interchangeable as long as you've got a V8?
That said, I completely agree that this vender sounds like a complete ***. I'm just thinking that if the system will work, perhaps it'll save your son a lot of hassles to just use it.
That said, I completely agree that this vender sounds like a complete ***. I'm just thinking that if the system will work, perhaps it'll save your son a lot of hassles to just use it.
11-05-2002, 07:15 PM
#3
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I would explain them the part shipped was not what was ordered, and it was their mistake. Ask them to issue a call tag to have the incorrect part picked up and to issue a credit for the full amount. If they don't want to do that, dispute the CC charge and tell Excessive to issue a call tag or to send you $X to repack and ship the incorrect part, assuming they want it back.
-Joel.
-Joel.
11-05-2002, 07:28 PM
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Sounds like they need an Excessive *** Kicking. 
How can these dicks do business like that. I couldn't in good conscience hold a product for a week after recieving payment. Consider a "dear editor" insert for the paper. Don't talk bad about the company, just talk about costumer service has gone down hill in the area (if applicable) and mention they prompted the rebuttle. Hit 'em with that and they will have parts on the road THE SAME DAY. Kinda overboard, but if you wanna be heard, you need a big gun to shoot.
How can these dicks do business like that. I couldn't in good conscience hold a product for a week after recieving payment. Consider a "dear editor" insert for the paper. Don't talk bad about the company, just talk about costumer service has gone down hill in the area (if applicable) and mention they prompted the rebuttle. Hit 'em with that and they will have parts on the road THE SAME DAY. Kinda overboard, but if you wanna be heard, you need a big gun to shoot.
11-05-2002, 07:36 PM
#5
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Thanks for the quick responses guys. The system is not generic as I understand it. It is a "wet" system. No nozzles. It integrates into the LT-1's fuel delivery system. Sorry, I know little about the details of NOS systems. As for this being "their mistake"? They keep telling him it is the right system! They won't even believe him that it is mis-labeled AND with wrong instructions. He has no confidence that this is a useable system. And if he attempts install it and it leaves tool marks, they probably won't consider crediting his charge card AND they'd have possession of the system too!!
I am frustrated and it's not even my money.
Joel, I don't understand a "call tag" please explain.
Brad, A "dear editor" in WHAT paper? It's in Indy, we're in Southern California. They advertise in some mags, but the cost to run ads would be more than the cost of the system. Can you explain your idea? I'm open to an "Excessive *** Kicking"!!! for them. -Dan
I am frustrated
and it's not even my money.Joel, I don't understand a "call tag" please explain.
Brad, A "dear editor" in WHAT paper? It's in Indy, we're in Southern California. They advertise in some mags, but the cost to run ads would be more than the cost of the system. Can you explain your idea? I'm open to an "Excessive *** Kicking"!!! for them. -Dan
11-05-2002, 07:44 PM
#6
Race Director
" I don't understand a "call tag" "
They send a pick-up order to UPS or FedEx and a guy goes out there in the little truck and picks up your package. That's the least they can do to swap out your kit for the correct one.
We're actually beyond wet & dry NOS systems now with the kits being very tightly integrated with your car's EFI system. The newer cars have variable fuel-pumps that can put out different pressures depending upon load. This consumes less power and reduces wear and tear on the pump. So these NOS systems have a piggyback computer that triggers the pump to increase its pressure output to deliver more fuel when the NOS is activated. No need for extra injectors to meter extra fuel to match the NAAWWWWWssszzz.
However, being such, there's no way you can run a Chevy NOS kit on a Ford. Send Guido & Luigi down there to kick some butt!!! <img src="graemlins/jumper.gif" border="0" alt="[jumper]" /> <img src="graemlins/jumper.gif" border="0" alt="[jumper]" /> <img src="graemlins/jumper.gif" border="0" alt="[jumper]" />
They send a pick-up order to UPS or FedEx and a guy goes out there in the little truck and picks up your package. That's the least they can do to swap out your kit for the correct one.
We're actually beyond wet & dry NOS systems now with the kits being very tightly integrated with your car's EFI system. The newer cars have variable fuel-pumps that can put out different pressures depending upon load. This consumes less power and reduces wear and tear on the pump. So these NOS systems have a piggyback computer that triggers the pump to increase its pressure output to deliver more fuel when the NOS is activated. No need for extra injectors to meter extra fuel to match the NAAWWWWWssszzz.
However, being such, there's no way you can run a Chevy NOS kit on a Ford. Send Guido & Luigi down there to kick some butt!!! <img src="graemlins/jumper.gif" border="0" alt="[jumper]" /> <img src="graemlins/jumper.gif" border="0" alt="[jumper]" /> <img src="graemlins/jumper.gif" border="0" alt="[jumper]" />
11-05-2002, 07:49 PM
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I guess I should've checked where it was first... <img src="graemlins/oops.gif" border="0" alt="[oops]" />
Do what the mob does...cut off a part and send it back, demand a credit to your account or you'll keep sending the system back in pieces until they have to put it together to identify it. Then go start with they're cousin PAP.
Seriously, call the cc company and do what the guys said (I've never done it before so I don't know). Good luck, hope you get the chance to return the favor and ram something up their *** one day. Like Master Yoda says, "Solve the problem violence will, when only "no" he says." I've had too much coffee today. <img src="graemlins/c.gif" border="0" alt="[ouch]" />
-edit-
I think Danno stole my idea of the Italian solution with Guido and Luigi.
Do what the mob does...cut off a part and send it back, demand a credit to your account or you'll keep sending the system back in pieces until they have to put it together to identify it. Then go start with they're cousin PAP.
Seriously, call the cc company and do what the guys said (I've never done it before so I don't know). Good luck, hope you get the chance to return the favor and ram something up their *** one day. Like Master Yoda says, "Solve the problem violence will, when only "no" he says." I've had too much coffee today. <img src="graemlins/c.gif" border="0" alt="[ouch]" /> -edit-
I think Danno stole my idea of the Italian solution with Guido and Luigi.
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11-06-2002, 01:16 AM
#8
Your best bet will be to call the credit card company, explain that the company sent the wrong parts and is refusing to rectify the situation, and that you want to dispute the charge as a result. The credit card company WILL dispute the charge for you in this situation. Calling/threatening the vendor repeatedly will be a waste of time, just call them to let them know that you are disputing the charge and leave it at that. I would guess that after the credit card company takes back their money, they will be a WHOLE lot more reasonable to deal with.
11-06-2002, 03:17 AM
#9
Race Director
Someone sent me a cute photo of a license plate. The top of the frame said, "Insured by..." and the license-plate said: MAFIA. Then at the bottom of the frame it said, "You hit me, we hit you!"
