Beware of EU Autowerks
06-22-2010, 12:16 PM
#1
Rennlist Member
Thread Starter
Beware of EU Autowerks
Hey guys,
I’m writing to share with everyone my experience with EU Autowerks in Woodbridge, Ontario Canada. This is an account of my experience with them. Many people speak very highly of them and may not agree with what I’m saying. My aim is to provide information to my community to help people make a decision on what shop to use. Please don’t flame me.
Two weeks ago I brought my 951 there for a timing belt/water pump/rollers replacement since my usual mechanic is abroad right now. They said it would be done in a day and I could pick it up the day after my appointment. I dealt with Dominic, who is a very nice guy, as are all of the staff I met there. I ended up having to pick up the car 4 days after due to a string of what seemed like excuses such as; “we ordered the wrong part, we still have to test drive it, parts are delayed, etc…” I didn’t mind however, since I know that things happen.
When I came to get the car finally, I drove away and it seemed that while they were adjusting the parking brake (something I had them look at), they adjusted it so tight that the brake was stuck on. I was forced to drive back to the shop to have them fix it. This tells me that no one must have test driven the car, since I’m sure even the most dim-witted mechanic would notice that the brakes are stuck on, or at the very least the slight wisps of smoke coming off the rear hubs from the brakes being in constant contact with the drums.
So with an apology they fixed it while I waited and off I was. It didn’t take long to notice that the car was running hot. When I arrived at work I checked my bill ($2300 aprox.) and noticed they changed my thermostat and coolant. I drove it around some more to confirm my suspicions, and also noticed that the fan came on, but would not bring the temperature down on the gauge. So I called them and they told me to bring it back the next morning and they would bleed the system as it most likely had an air bubble in it. I brought it back the next day, and they worked on it right away, which was good of them. After a couple of hours they told me it was perfect, and that they tested it thoroughly and it was running fine. Reassured, I drove off.
Throughout the week I noticed that now, the car cooled well when moving, but at idle it would overheat. Any time I left it idling for more than a minute, it would spew coolant from the expansion tank hose. So again I called, and this time had to drop the car off again. 4 days later I was called and told the thermostat was faulty and the system wasn’t bled properly and that they had finally gotten all the air out and it was fine. I was told to come pick up my car. Happily I went the next day (today) to pick it up. After the third time of bringing it back, no apology was offered, no excuse as to the seemingly bad experience I had had. Just another “let us know if there are any more problems.” As I get in my car to drive away, I notice the car is now about 10-15 degrees off of alignment in the front. Frustrated, I just left happy that I got my car back and it was no longer overheating. I’ll have to take it to Woodbridge Alignment tomorrow to have that fixed. I don’t think I would return to that shop unless I had no other choice. I’m surprised such highly recommended specialist would treat me to such a bad experience. I got the feeling there that the prevalent attitude is that they are doing just fine without my business should I choose to withdraw it. Very sad.
For the other Torontonians, have you guys experienced similar things here or is this an isolated incident?
*****I have cross posted this to the Canada forum and will be continuing discussion of it there.*****
I’m writing to share with everyone my experience with EU Autowerks in Woodbridge, Ontario Canada. This is an account of my experience with them. Many people speak very highly of them and may not agree with what I’m saying. My aim is to provide information to my community to help people make a decision on what shop to use. Please don’t flame me.
Two weeks ago I brought my 951 there for a timing belt/water pump/rollers replacement since my usual mechanic is abroad right now. They said it would be done in a day and I could pick it up the day after my appointment. I dealt with Dominic, who is a very nice guy, as are all of the staff I met there. I ended up having to pick up the car 4 days after due to a string of what seemed like excuses such as; “we ordered the wrong part, we still have to test drive it, parts are delayed, etc…” I didn’t mind however, since I know that things happen.
When I came to get the car finally, I drove away and it seemed that while they were adjusting the parking brake (something I had them look at), they adjusted it so tight that the brake was stuck on. I was forced to drive back to the shop to have them fix it. This tells me that no one must have test driven the car, since I’m sure even the most dim-witted mechanic would notice that the brakes are stuck on, or at the very least the slight wisps of smoke coming off the rear hubs from the brakes being in constant contact with the drums.
So with an apology they fixed it while I waited and off I was. It didn’t take long to notice that the car was running hot. When I arrived at work I checked my bill ($2300 aprox.) and noticed they changed my thermostat and coolant. I drove it around some more to confirm my suspicions, and also noticed that the fan came on, but would not bring the temperature down on the gauge. So I called them and they told me to bring it back the next morning and they would bleed the system as it most likely had an air bubble in it. I brought it back the next day, and they worked on it right away, which was good of them. After a couple of hours they told me it was perfect, and that they tested it thoroughly and it was running fine. Reassured, I drove off.
Throughout the week I noticed that now, the car cooled well when moving, but at idle it would overheat. Any time I left it idling for more than a minute, it would spew coolant from the expansion tank hose. So again I called, and this time had to drop the car off again. 4 days later I was called and told the thermostat was faulty and the system wasn’t bled properly and that they had finally gotten all the air out and it was fine. I was told to come pick up my car. Happily I went the next day (today) to pick it up. After the third time of bringing it back, no apology was offered, no excuse as to the seemingly bad experience I had had. Just another “let us know if there are any more problems.” As I get in my car to drive away, I notice the car is now about 10-15 degrees off of alignment in the front. Frustrated, I just left happy that I got my car back and it was no longer overheating. I’ll have to take it to Woodbridge Alignment tomorrow to have that fixed. I don’t think I would return to that shop unless I had no other choice. I’m surprised such highly recommended specialist would treat me to such a bad experience. I got the feeling there that the prevalent attitude is that they are doing just fine without my business should I choose to withdraw it. Very sad.
For the other Torontonians, have you guys experienced similar things here or is this an isolated incident?
*****I have cross posted this to the Canada forum and will be continuing discussion of it there.*****
Last edited by thewitchdokta; 06-25-2010 at 04:36 PM. Reason: New developments.... I have cross posted this to the Canada forum to continue the discussion.
06-23-2010, 04:58 PM
#4
Nordschleife Master
