How do I get Porsche to pay under their replacement warranty?
03-17-2009, 09:57 PM
#1
Racer
Thread Starter
Join Date: Jun 2002
Location: Wisconsin
Posts: 483
Likes: 0
Received 0 Likes
on
0 Posts
How do I get Porsche to pay under their replacement warranty?
Hi,
Does anyone know how I go about getting Porsche to pay to have done what one of their authorized Porsche dealers wrecked?
Here is what it says in the warranty book...
Parts supplied by Porsche Cars N.A. and purchased from and installed
by an authorized Porsche automobile dealer at time of purchase are
covered for 2 years, unlimited mileage from the date installed.
Porsche Cars N.A. will repair or replace using new or remanufactured
parts distributed by Porsche Cars N.A., at its sole option, any part covered
under this warranty that is defective in material or workmanship under
normal use. Parts that were sold and installed by an authorized Porsche
automobile dealer will be repaired or replaced without charge either for
parts or labor. If installed by anyone else, the cost of the replacement
parts or accessories will be borne by Porsche Cars N.A., (even in the
case of emergency repair), but labor charges will be your responsibility.
Does anyone know how I go about getting Porsche to pay to have done what one of their authorized Porsche dealers wrecked?
Here is what it says in the warranty book...
Parts supplied by Porsche Cars N.A. and purchased from and installed
by an authorized Porsche automobile dealer at time of purchase are
covered for 2 years, unlimited mileage from the date installed.
Porsche Cars N.A. will repair or replace using new or remanufactured
parts distributed by Porsche Cars N.A., at its sole option, any part covered
under this warranty that is defective in material or workmanship under
normal use. Parts that were sold and installed by an authorized Porsche
automobile dealer will be repaired or replaced without charge either for
parts or labor. If installed by anyone else, the cost of the replacement
parts or accessories will be borne by Porsche Cars N.A., (even in the
case of emergency repair), but labor charges will be your responsibility.
Um... care to share a few more details?
03-17-2009, 10:24 PM
#3
Nordschleife Master
Hi,
Does anyone know how I go about getting Porsche to pay to have done what one of their authorized Porsche dealers wrecked?
Here is what it says in the warranty book...
Parts supplied by Porsche Cars N.A. and purchased from and installed
by an authorized Porsche automobile dealer at time of purchase are
covered for 2 years, unlimited mileage from the date installed.
Porsche Cars N.A. will repair or replace using new or remanufactured
parts distributed by Porsche Cars N.A., at its sole option, any part covered
under this warranty that is defective in material or workmanship under
normal use. Parts that were sold and installed by an authorized Porsche
automobile dealer will be repaired or replaced without charge either for
parts or labor. If installed by anyone else, the cost of the replacement
parts or accessories will be borne by Porsche Cars N.A., (even in the
case of emergency repair), but labor charges will be your responsibility.
Does anyone know how I go about getting Porsche to pay to have done what one of their authorized Porsche dealers wrecked?
Here is what it says in the warranty book...
Parts supplied by Porsche Cars N.A. and purchased from and installed
by an authorized Porsche automobile dealer at time of purchase are
covered for 2 years, unlimited mileage from the date installed.
Porsche Cars N.A. will repair or replace using new or remanufactured
parts distributed by Porsche Cars N.A., at its sole option, any part covered
under this warranty that is defective in material or workmanship under
normal use. Parts that were sold and installed by an authorized Porsche
automobile dealer will be repaired or replaced without charge either for
parts or labor. If installed by anyone else, the cost of the replacement
parts or accessories will be borne by Porsche Cars N.A., (even in the
case of emergency repair), but labor charges will be your responsibility.
Or you could ask a lawyer to interpret the warranty, and if they think you are right pay them to send a letter to Porsche Cars N.A. discussing your position...
03-18-2009, 12:06 AM
#4
Racer
Thread Starter
Join Date: Jun 2002
Location: Wisconsin
Posts: 483
Likes: 0
Received 0 Likes
on
0 Posts
Alright, well, I am trying to make sense out of all of this...
LONG story short...
Brought car into authorized Porsche dealer/service center because of a light "tinging" noise under the hood.
Was told that it was a belt or something hitting - that it was NOT an engine problem.
Got a call the next day saying that it was an engine problem - that the upper balance shaft bearings needed to be replaced.
They replaced the upper balance shaft bearings...
Less than 2 weeks and less than 400 miles later, engine oil light comes on.
I immediately have the car towed to a different service center.
The entire engine is now ruined.
LONG story short...
Brought car into authorized Porsche dealer/service center because of a light "tinging" noise under the hood.
Was told that it was a belt or something hitting - that it was NOT an engine problem.
Got a call the next day saying that it was an engine problem - that the upper balance shaft bearings needed to be replaced.
They replaced the upper balance shaft bearings...
Less than 2 weeks and less than 400 miles later, engine oil light comes on.
I immediately have the car towed to a different service center.
The entire engine is now ruined.
03-18-2009, 12:08 AM
#5
Nordschleife Master
Alright, well, I am trying to make sense out of all of this...
LONG story short...
Brought car into authorized Porsche dealer/service center because of a light "tinging" noise under the hood.
Was told that it was a belt or something hitting - that it was NOT an engine problem.
Got a call the next day saying that it was an engine problem - that the upper balance shaft bearings needed to be replaced.
They replaced the upper balance shaft bearings...
Less than 2 weeks and less than 400 miles later, engine oil light comes on.
I immediately have the car towed to a different service center.
The entire engine is now ruined.
LONG story short...
Brought car into authorized Porsche dealer/service center because of a light "tinging" noise under the hood.
Was told that it was a belt or something hitting - that it was NOT an engine problem.
Got a call the next day saying that it was an engine problem - that the upper balance shaft bearings needed to be replaced.
They replaced the upper balance shaft bearings...
Less than 2 weeks and less than 400 miles later, engine oil light comes on.
I immediately have the car towed to a different service center.
The entire engine is now ruined.
03-18-2009, 12:12 AM
#6
Racer
Thread Starter
Join Date: Jun 2002
Location: Wisconsin
Posts: 483
Likes: 0
Received 0 Likes
on
0 Posts
Yup, and even though they agreed that the engine was ruined - it was not due to anything that they did, of course....
Never came up with a point of failure ... our course...
They also charged me 16 hours for the upper balance shaft, which is the book time for doing both of the balance shafts...
Never came up with a point of failure ... our course...
They also charged me 16 hours for the upper balance shaft, which is the book time for doing both of the balance shafts...
03-18-2009, 12:16 AM
#7
Hates Family Guy
Rennlist Member
Rennlist Member
Alright, the way I read it - which isn't what you want to hear is this: The warranty covers the parts the dealer installed, not any existing parts. So you'll have to prove the installation of the balance shaft bearings caused your problem, and not their inaction of not replacing another part which may have failed. What did the second shop say failed? If a rod bearing went out, they didn't touch the rod bearings, so no coverage. If the balance shaft bearings were improperly installed, which caused low oil pressure, and thus a spun rod or main bearing, possibly, but you should have noticed the low oil pressure.
Trending Topics
03-18-2009, 12:19 AM
#8
Burning Brakes
Porsche's Warranty will cover Parts and Labor (If installed by a Porsche Dealer) (Parts only if installed elsewhere) on the items that have been replaced. Thus, if the Bearings went out, they would replace the bearings again under Warranty.
As to a entire motor failure. That is completely different. If you can prove that something the Dealer did caused your engine to fail, then the Dealer is at Fault, not Porsche Cars. If something else failed on the car, then you are in need of a new engine from your own pocket. The diagnosis should be confirmed by the Dealer. Either way, your issue is with the Dealer themselves.
As to a entire motor failure. That is completely different. If you can prove that something the Dealer did caused your engine to fail, then the Dealer is at Fault, not Porsche Cars. If something else failed on the car, then you are in need of a new engine from your own pocket. The diagnosis should be confirmed by the Dealer. Either way, your issue is with the Dealer themselves.
03-18-2009, 12:20 AM
#9
Racer
Thread Starter
Join Date: Jun 2002
Location: Wisconsin
Posts: 483
Likes: 0
Received 0 Likes
on
0 Posts
The other shop stated "what ever work [the other dealer] did was a complete and utter waste of time and money."
I guess there was no oil going to the upper balance shaft - does that sound possible?
I guess there was no oil going to the upper balance shaft - does that sound possible?
03-18-2009, 12:24 AM
#10
Racer
Thread Starter
Join Date: Jun 2002
Location: Wisconsin
Posts: 483
Likes: 0
Received 0 Likes
on
0 Posts
Porsche's Warranty will cover Parts and Labor (If installed by a Porsche Dealer) (Parts only if installed elsewhere) on the items that have been replaced. Thus, if the Bearings went out, they would replace the bearings again under Warranty.
As to a entire motor failure. That is completely different. If you can prove that something the Dealer did caused your engine to fail, then the Dealer is at Fault, not Porsche Cars. If something else failed on the car, then you are in need of a new engine from your own pocket. The diagnosis should be confirmed by the Dealer. Either way, your issue is with the Dealer themselves.
As to a entire motor failure. That is completely different. If you can prove that something the Dealer did caused your engine to fail, then the Dealer is at Fault, not Porsche Cars. If something else failed on the car, then you are in need of a new engine from your own pocket. The diagnosis should be confirmed by the Dealer. Either way, your issue is with the Dealer themselves.
03-18-2009, 12:40 AM
#11
Lazer Beam Shooter
Rennlist Member
Rennlist Member
There is a huge gap in the story from "having it towed" to "the entire engine is ruined".
How long was it without oil pressure?
03-18-2009, 01:22 AM
#12
Rennlist Member
Join Date: Jul 2001
Location: Brisbane, Australia (Formerly: Sunnyvale, CA)
Posts: 2,120
Likes: 0
Received 4 Likes
on
4 Posts
There may be other remedies apart from the warranty to pursue. I'd certainly try to talk to Porsche NA, and see what they think -- even if it falls outside the scope of the warranty, they may be willing to try get the the dealer to be a little more concilatory. There's also consumer protection rights and legislation -- usually varies by state, but worth finding out what the laws cover. Then, there are various consumer advocacy groups that may give advice etc. Finally, you can resort to a lawyer, of course -- let's hope his/her expertise and advice is a little more accurate than the mechanic who diagnosed your car.
03-18-2009, 01:35 AM
#13
Rennlist Member
Join Date: Jul 2001
Location: Brisbane, Australia (Formerly: Sunnyvale, CA)
Posts: 2,120
Likes: 0
Received 4 Likes
on
4 Posts
Using this line of argument, you don't have to prove they replaced the thing that failed -- you only have to demonstrate that they failed (perhaps negligently) in their duty of care by delivering the vehicle in a state unfit to drive.
Civil cases are decided on the balance of evidence, rather than the much stricter "beyond reasonable doubt" used in criminal cases. Therefore, a judge will only have to agree that it is more likely than not that they stuffed up (or not), either by commission or omission.
03-18-2009, 02:02 AM
#14
Racer
Thread Starter
Join Date: Jun 2002
Location: Wisconsin
Posts: 483
Likes: 0
Received 0 Likes
on
0 Posts
FWIW, this strikes me as the strongest leg of your claim against the dealer -- regardless of the condition and problems the car had when it went into their workshop, it sounds like it wasn't in a proprer condition to drive when it left the workshop. A car should drive for more than 400 miles without catastrophic engine failure after a diagnosis and engine repairs.
Using this line of argument, you don't have to prove they replaced the thing that failed -- you only have to demonstrate that they failed (perhaps negligently) in their duty of care by delivering the vehicle in a state unfit to drive.
Using this line of argument, you don't have to prove they replaced the thing that failed -- you only have to demonstrate that they failed (perhaps negligently) in their duty of care by delivering the vehicle in a state unfit to drive.
03-18-2009, 05:42 AM
#15
Drifting
what do you mean the entire engine is ruined? did the engine seize, or spin a bearing, rod failure?
you mentioned the oil light came on. did you continue driving it with the oil light on or pull over and get it towed?
find out why you lost oil pressure. possible crank bolt came loose? or oprv stuck open.
I lost oil pressure to zero and had my car idling for 5 minutes and it still seems fine. if you suddenly lost oil pressure at speed under load with rpms up then I guess it might have instantly seized or grenaded?
you paid 16 hours labour at a porsche dealer to replace your balance shaft bearings? that's insane.
you mentioned the oil light came on. did you continue driving it with the oil light on or pull over and get it towed?
find out why you lost oil pressure. possible crank bolt came loose? or oprv stuck open.
I lost oil pressure to zero and had my car idling for 5 minutes and it still seems fine. if you suddenly lost oil pressure at speed under load with rpms up then I guess it might have instantly seized or grenaded?
you paid 16 hours labour at a porsche dealer to replace your balance shaft bearings? that's insane.