Busta Rib

It cracks me up that AGLA does not understand the fundamentals of running a business, let alone marketing on the internet. Managing and resolving difficulties/issues in a business reveals the true character of an organization and its leadership. Your responses demonstrate a perplexing lack of customer service, issue management, and follow through.

You may actually do quality work and have a service that is of value, but if you decide to rear your head on this forum again, or any other, I advise you consult a social media/marketing expert for some tips on engaging your market better. Like it or not, the Rennlist community is an influential lot. As you can see, it only takes a few disgruntled customers to put the elbow smash on any business.

flatsixforme

Another basic rule of thumb when running a business is to get the customer's name correct when addressing them...especially unhappy ones. As I read through this thread it was driving me nuts that Alan kept referring to Andreas as "andrea"...c'mon, really???

AOW162435

Yep, drove me nuts as well.

I just fired off a rather colorful email to our friend....


Andreas

arenared

Thanks for the follow up, Andreas. Obviously wasn't expecting anything but empty promises.

On a different colorful note, at least this thread has plenty of arena red pictures

Autarky

AGLA. You are a complete utter fool. Learn to speak and spell English words first. Then work on treating potential customers with respect and courtesy. What a disgusting way to approach business. Go back to business school - that is if you ever went.

Again, it is no concern of mine what happens to your business but I imagine the majority of readers will by now have definately been turned off. Resorting to these petty insults and making poor excuses is quite unbelievable!

IXLR8

And you are right not to forget it especially if things haven't been solved to your satisfaction. As consumers, we expect quality work, at least most of us do.

A long time ago, I bought a product called a Colortune made by Gunson; a company out of the UK.

A long story short, the device damaged the spark plug thread of my cylinder head on my BMW motorcycle.

Upon removal, I measured the thread minor and major diameter in our mechanical standards lab. Wouldn't you know it, it did not meet SAE or British specs for spark plug thread dimensioning (source: Machinery Handbook). A Bosch and NGK spark plug did however.

I got a refund, but that was it. No admitting to anything. Thanks Gunson for having a quality control program in place (sarcasm intended) and for the damage your product caused.

I'll never forget and I've made it a mission to post my experiences on the net as often as possible.

IXLR8

The failure of some major North American companies due to what you've stated is no surprise.

US corporations basically told William Deming to take a hike a long time ago. He went to Japan and the rest is history.

merbesfield

Clearly AGLA has no clue, they will be out of business soon. On to a more important question. Where do I go for a proper wheel restoration? I have a 68-912 and the leather is toast. I also need the hokey puck horn button or a replacement bow tie horn button. I would prefer the hokey puck style, but the ones I have seen on ebay are very expensive. Thanks for the help.

AOW162435

• Dallas Custom Wheels
• Paul Champagne
• Rod Budd

Three off the top of my head. Good luck!


Andreas

luke-44

WWow. I was just packaging my 88 3.2 leather wheel up to send to Gunn when I stumbled across this thread. Major bullet dodged.

So 9 years later, is is conventional wisdom today still to use one of these shops? Now I’ve got paranoia setting in. Thanks in advance,

• Dallas Custom Wheels
• Paul Champagne
• Rod Budd

ps apologies for the 912 thread post, I was doing my search in air cooled section and this AG thread came up.

Chuck W.

I have used carsdream.com in Poland several times and they have yet to disappoint me. If you do a search on this forum you'll find a lot of post regarding their work.