Pelican no longer sells the fan tool?
09-26-2010 | 06:21 PM
#16
uninformed gas bag
(contemplating on whether gas bag is one or two words)
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From: Melbourne Beach
09-26-2010 | 06:49 PM
#17
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Darn it! I had two of these tools and gave one away when I sold a car. I had one in aluminum, and one in steel that I bought from pelican, and I gave away the steel one! dooohhh! Anyway I think it is impressive that a business owner and an obviously busy man would take the time to investigate and solve a customer complaint or problem. These are the kind of people I want to spend my money with. People who appreciate my business! Mark
09-26-2010 | 07:16 PM
#18
I haddah Google dat
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From: Fresno, CA
I have reviewed your order history from Pelican, and from what I can tell, you never placed an order with us for a catalytic converter. Edit: Found it - it was under another name. Here is a copy of the email that was sent to you through our Message Center:
And here is the link in the message that was sent to you on 9/16/2010 at 1:39PM: http://www.pelicanparts.com/cgi-bin/...&do=track_call
In addition, when you log onto the site and enter your order number, you will see this message posted there.
In this case, we were trying to avoid sending out the wrong parts to you. We have thousands of people use this ticket system each week because email is so unreliable these days. I would suggest that you recheck your spam filters to see where the alert message disappeared to. We adopted this system because we found that basic email communication was being dropped all the time.
-Wayne
And here is the link in the message that was sent to you on 9/16/2010 at 1:39PM: http://www.pelicanparts.com/cgi-bin/...&do=track_call
In addition, when you log onto the site and enter your order number, you will see this message posted there.
In this case, we were trying to avoid sending out the wrong parts to you. We have thousands of people use this ticket system each week because email is so unreliable these days. I would suggest that you recheck your spam filters to see where the alert message disappeared to. We adopted this system because we found that basic email communication was being dropped all the time.
-Wayne
I was obviously not just price checking, because I submitted credit card and payment info. Now, if you think about it, that should be given a higher priority than it was. I mean, wallet out, money on the counter. Guess I can't do any more than than as a paying customer. Your guy should fill the order and take my money, but well....guess he was doing other stuff.
09-27-2010 | 02:56 PM
#20
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I was obviously not just price checking, because I submitted credit card and payment info. Now, if you think about it, that should be given a higher priority than it was. I mean, wallet out, money on the counter. Guess I can't do any more than than as a paying customer. Your guy should fill the order and take my money, but well....guess he was doing other stuff.
This extended level of service is one of the reasons that people depend upon Pelican for their parts.
-Wayne
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09-27-2010 | 02:59 PM
#21
I haddah Google dat
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Well, then I'll be more clear.
I checked my email inbox. I checked the spam filter. I checked the trash folder. I checked the old mail folder.
No email from Pelican. I'm not saying you're a liar, I'm saying I was not notified. It is what it is. Now, call me a bad customer for paying and you not responding.
Wayne, I don't know how you can possibly tell me that I did get communication from your company when I was here, this is my computer AND I AM TELLING YOU WHAT HAPPENED. You really ought to take to heart some honest feedback that is 100% not filtered and I have no axe to grind, and no reason to not be truthful.
I checked my email inbox. I checked the spam filter. I checked the trash folder. I checked the old mail folder.
No email from Pelican. I'm not saying you're a liar, I'm saying I was not notified. It is what it is. Now, call me a bad customer for paying and you not responding.
Wayne, I don't know how you can possibly tell me that I did get communication from your company when I was here, this is my computer AND I AM TELLING YOU WHAT HAPPENED. You really ought to take to heart some honest feedback that is 100% not filtered and I have no axe to grind, and no reason to not be truthful.
09-27-2010 | 03:03 PM
#22
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We just phoned in to SIR tools, and they are telling us that we will have them in one month. I'm not sure why it takes so long to manufacture a simple tool, but I'm not terribly close to the process of manufacturing these days.
-Wayne
09-27-2010 | 03:13 PM
#23
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Regarding email communication at Pelican. In 2007, we realized that our customers may or may not always receive our emails. This is not only a function of localized SPAM filtering, but also a function of filtering at the ISP level. Nothing is more frustrating than spending hours on a quote, only to have the customer not receive the email, and then complain (sometimes on the boards) how we did not respond to them.
So, in 2007, we implemented a web-based system that helps to eliminate those problems. Our order status system and Message Center system is updated in real time on the web so that when / if an email does not arrive, our customers have a reliable method of communicating with us. Here's the blurb from our website explaining this system:
Here is the link to the Message Center: http://www.pelicanparts.com/support/ContactUs.htm
In the order confirmation, we state that we've had problems with email delivery in the past, and that customers looking for order status and updates should check the order status page in order to find out about their order and receive communications from us. We send a courtesy email when messages are posted, but as happened here, they sometimes do not reach their intended recipients. I wish there was something that I could do to make email delivery more reliable, but the fact of the matter is that it's day has come and gone as an ultra-reliable method of communication. I apologize that you didn't receive the email containing our questions regarding your order.
Thank you for your patience and continued support!
-Wayne
So, in 2007, we implemented a web-based system that helps to eliminate those problems. Our order status system and Message Center system is updated in real time on the web so that when / if an email does not arrive, our customers have a reliable method of communicating with us. Here's the blurb from our website explaining this system:
We're pleased to announce the introduction of our new Message Center System. This system is being deployed to permanently replace email for communicating with Pelican Parts staff. In recent months, we have found that many of our customers never receive our email replies because they are blocked by SPAM filters. Likewise, some email has been lost internally because it may resemble SPAM. The system is entirely web-based, meaning that you can use it to communicate with Pelican Parts Staff Members without using any email at all.
We feel that this is a major upgrade from the previous email-based system, as it adds a whole host of new features as well. We understand that this is a new system for both us and our customers, and we appreciate your patience as we work through some of the small "bugs" and other issues that accompany any major upgrade.
We feel that this is a major upgrade from the previous email-based system, as it adds a whole host of new features as well. We understand that this is a new system for both us and our customers, and we appreciate your patience as we work through some of the small "bugs" and other issues that accompany any major upgrade.
In the order confirmation, we state that we've had problems with email delivery in the past, and that customers looking for order status and updates should check the order status page in order to find out about their order and receive communications from us. We send a courtesy email when messages are posted, but as happened here, they sometimes do not reach their intended recipients. I wish there was something that I could do to make email delivery more reliable, but the fact of the matter is that it's day has come and gone as an ultra-reliable method of communication. I apologize that you didn't receive the email containing our questions regarding your order.
Thank you for your patience and continued support!
-Wayne
09-27-2010 | 03:14 PM
#24
I haddah Google dat
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From: Fresno, CA
And while we are on the subject.....I tried calling your Mercedes parts department, and there is apparently one guy only who works to take orders. I got voicemail. No call back from him either, which is why I had to go to the website. I tried the phone first. Again......just my honest experience. I'm not trying to deceive anyone, just saying what happened.
There is one guy who works in the Porsche parts department named Tom, who I think is really excellent. However, your Porsche parts department section of the website works pretty good, and I've never had problems with Porsche stuff. Just Mercedes....needs work.
There is one guy who works in the Porsche parts department named Tom, who I think is really excellent. However, your Porsche parts department section of the website works pretty good, and I've never had problems with Porsche stuff. Just Mercedes....needs work.
09-28-2010 | 12:36 AM
#26
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I traced one of these out on paper tonight from my mechanic who was kind enough to let me do so...
His is steel, I hate cutting steel, darn chips stick into your body, rust and get infected (EWE!!) so i wanted to try out of aluminum with a steel pin... my thought was most of the DIY's are not using it everyday so it should last a long time... just not as strong as steel...
thoughts?
Also if I get it drawn up i can send out the part file to a waterjet house and see what the cost / part would be.. might be cheap enough to just make a dozen or 2, I would have to check how cost effective each way is
His is steel, I hate cutting steel, darn chips stick into your body, rust and get infected (EWE!!) so i wanted to try out of aluminum with a steel pin... my thought was most of the DIY's are not using it everyday so it should last a long time... just not as strong as steel...
thoughts?
Also if I get it drawn up i can send out the part file to a waterjet house and see what the cost / part would be.. might be cheap enough to just make a dozen or 2, I would have to check how cost effective each way is
