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I was in the dealership on Friday 10/7 for my first year service, I've noticed a loud high pitching noise through the AC so I ask them to check it out, which turns out to be a potential AC leak somewhere in the system. No visible leak so they filled it full and ask me to wait to see if it comes back so that they could schedule me in for a full leak check (adding dye and full check, they didn't do it this time due to lack of time and loaner). On my way back home, it developed a sticky clutch (I don't really know a proper word for it, but it was stick on the bottom for a bit then bounced back), it was intermittent but the car will be back in service Monday.
After talking to my service advisor, he agreed that my car has been experiencing so many issues that it would definitely warrant me to submit a formal complaint with PCNA for further actions. Now the dealership both service dept and sales dept have zero push back on my for doing so, but here's the thing: They're more than happy to buy the car back from me (decent pricing I'd add), but they don't have an allocation for me to build another one, and they used car line up, nothing really peeked my interest either. In my situation, would it be possible for PCNA to jump in to grant another allocation for the build? If so would it be possible to switch for another build? I've never gone through this sort of process before so would love to see what your past experience tell you.
Best of luck to all your cars, and I pray this is a single outlier for all the 718 Spyder/GT4s out there.
This looks like it could just turn into a massive and expensive headache of an ownership experience. If I was in this situation, I would just sell the car back and be done with it. I wouldn't care if there wasn't another allocation, etc. I would just be happy to be rid of the problem child. Pocket the cash for a while, and look for a different car.
Remember, these aren't practical vehicles. They are pure pleasure toys. If the ownership experience is just hassle after hassle, where is the pleasure?
Sorry this is happening to you. My 992 ownership was a disaster, finalizing with a failed engine not cover by warranty due to prior tuning.
My regret was being nice in the first year with the car and letting the car in and out of the dealer due to numerous issues, once for 5 weeks (all fuel lines replaced, engine out at 3 months). I should have lemon it. With that said, line up your paperwork for applying lemon law, according to your state laws. Don't trust that PCNA won't be litigious and will say that the dealer has to fix it.
Dealing with PCNA in the past was not pleasant or effective. So take the single chance to make the warranty be worth something which is during the period that lemon law applies. Don't count they'll easily buyback your car. It would make sense they prefer to buy it back rather than lemon, but common sense is not common.
About allocations, they're difficult and rare. I was on deck for an allocation and moved from 6th to 4th in one year, major Chicago dealer. By chance I managed one without markup. Myself and several others are watching the constant postponement of production, so it's a difficult predicament.
Here all we can do is speculate. You need to call 1-800 porsche and start a case. They'll assign a "specialist" to deal with your warranty claim. In my experience, it was one of the worst professionals in the service field I've dealt in years. I hope your luck will be different.
I've also had a nightmare experience due to engine failure in my 718 S. Had to pay out of pocket for a new engine while the car was under warranty. I would not expect anything from them and not take their word for anything.
I'm still willing to buy a GT4 from them even after my terrible experience, so that says something about their cars.
Mine was bc of prior tune. Denied coverage, regardless if the tune actually caused the failure. The latter is was aggravated me, not even an investigation or data analysis. Just no game. Good luck arguing magnusson act.
Not deviating from the OP, trust nothing. Get things in writing. Save all the receipts that counts the days the car spent in the shop.
The only time your warranty is protected is during the lemon period. The dealer is not your friend, neither PCNA. The sooner you call PCNA the better. Make clear what you want from them.
If you look at the warranty book you'll see that they're ready to fight.
Track, even if Porsche sponsored, drive above the limit or any modifications will void the warranty. Makes for an interesting case regarding the 911s from their driving school, sold as CPO...
Thanks for that. TL;DR, pretty much an absolute **** show of a dealer robbed this guy to the tune of $25K. I'd HAVE to assume my dealer wouldn't do me like this due to buying multiple cars and having them all serviced through them, but anecdotes like this aren't unique.
Edification. I'll probably skip the DSC controller for a while. I suppose one could argue it affects the electrical system but man that's some next-level bull****. REALLY sucks and it would probably be enough to drive me back to BMW or Audi... or Chevrolet.
EDIT: An engine tune though, you're rolling the dice. I could understand why that would be denied.
Last edited by manifold danger; 10-09-2022 at 08:10 PM.
EDIT: An engine tune though, you're rolling the dice. I could understand why that would be denied.
I know. My problem is that they close the door in you. I will never know if the tune caused the issue or an inherited engine problem.
In the end, to tune a car (particularly turbo) you need to trust the manufacturer more than the tuner. If the car fails, any excuse not to honor the warranty is game for them.
Funny thing is that the dealer sells a tune with far more aggressive psi than what I had. The person from PCNA is so misinformed that he/she said if the dealer sell the tune, Porsche honors the warranty, which is not true, even the dealer said so. Also said that you can take the car to the track and they will honor the warranty if anything bad happens, which we also know to be flip of a coin.
This looks like it could just turn into a massive and expensive headache of an ownership experience. If I was in this situation, I would just sell the car back and be done with it. I wouldn't care if there wasn't another allocation, etc. I would just be happy to be rid of the problem child. Pocket the cash for a while, and look for a different car.
Remember, these aren't practical vehicles. They are pure pleasure toys. If the ownership experience is just hassle after hassle, where is the pleasure?
It is not always a bad story. I had success with PCNA after I ordered/bought a new 2008 Boxster S. It did not quite count as a lemon since the radio had an internal failure that was causing the battery to run down over a few days of not driving it, but it was back & forth the dealer a few times. Long story short I go a CPO, $5k, and some goodies like a battery charger.
Sorry this is happening to you. My 992 ownership was a disaster, finalizing with a failed engine not cover by warranty due to prior tuning.
My regret was being nice in the first year with the car and letting the car in and out of the dealer due to numerous issues, once for 5 weeks (all fuel lines replaced, engine out at 3 months). I should have lemon it. With that said, line up your paperwork for applying lemon law, according to your state laws. Don't trust that PCNA won't be litigious and will say that the dealer has to fix it.
Dealing with PCNA in the past was not pleasant or effective. So take the single chance to make the warranty be worth something which is during the period that lemon law applies. Don't count they'll easily buyback your car. It would make sense they prefer to buy it back rather than lemon, but common sense is not common.
About allocations, they're difficult and rare. I was on deck for an allocation and moved from 6th to 4th in one year, major Chicago dealer. By chance I managed one without markup. Myself and several others are watching the constant postponement of production, so it's a difficult predicament.
Here all we can do is speculate. You need to call 1-800 porsche and start a case. They'll assign a "specialist" to deal with your warranty claim. In my experience, it was one of the worst professionals in the service field I've dealt in years. I hope your luck will be different.
gotta say this is definitely what I’m afraid of, sorry that happened to you
This looks like it could just turn into a massive and expensive headache of an ownership experience. If I was in this situation, I would just sell the car back and be done with it. I wouldn't care if there wasn't another allocation, etc. I would just be happy to be rid of the problem child. Pocket the cash for a while, and look for a different car.
Remember, these aren't practical vehicles. They are pure pleasure toys. If the ownership experience is just hassle after hassle, where is the pleasure?
Yeah, what I’m hoping for is that I “trade in” the car back and get a new build started, if PCNA would grant them an additional allocation but I’m not sure if that’s been done before or if it’s possible. Already sent them an email about this approach this morning, will post back when I have an update
10-09-2022, 01:37 PM
Complaint and buy back through PCNA
