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Defective headlight lenses on 2017 718 with CPO, poor customer service from Porsche.

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Old 01-19-2023, 11:00 PM
  #16  
NoVACayman
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Hi Lukejt, my car is CPO as well and I'll eventually be taking it in to hopefully have mine replaced. My car is always garaged, whether at home or at work. How much longer is your CPO for? I'm lazy and have a little over a year of CPO left, but if your CPO is ending soon, let me know and I'll get off me **** and check with Porsche Chantilly or Tysons Corner.
Old 02-02-2023, 06:49 AM
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GilMGTS
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Default All about the service dept

I had headlights replaced on 2 different CPO vehicles of mine. It's all about the service dept's notes in the claim. Try a different dealership of call pcna
Old 02-02-2023, 03:36 PM
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Lukejt
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Thanks again. I need to get this sorted, my warranty ends in March, I think. PCNA was downright RUDE and I was offended by their reply. The person who responded to me refuses to even answer the phone or respond to emails. What really chafes me is they stated that I am responsible for damaging the headlights.

I had an appointment but there was ice on the roads that morning so I bailed. Really need to give it another go, but being rejected sucks too. lol
Old 02-03-2023, 01:35 PM
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Stelviopass
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Luke,
Try Porsche Hunt Valley or Annapolis. We work with them a lot through PCA Chesapeake. The managers of both locations are good guys. Maybe they will be of more help to you.
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Old 04-08-2023, 09:01 AM
  #20  
Gamblingman
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I had this issue on my 2017 Boxster S. They didn’t hesitate to replace them. Though this was under my new car warranty.
Old 04-08-2023, 02:35 PM
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colnagoG60
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Originally Posted by sgreer78
My 981 GT4's headlights started peeling the UV protectant layer and were replaced under CPO. Find a better service manager at another dealer.
My local wouldn't budge...wound up sanding/coating myself:


https://rennlist.com/forums/gt4-spyd...n-session.html


Originally Posted by colnagoG60







Last edited by colnagoG60; 04-08-2023 at 02:36 PM.
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Old 04-10-2023, 12:50 AM
  #22  
sgreer78
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Originally Posted by colnagoG60
My local wouldn't budge...wound up sanding/coating myself:


https://rennlist.com/forums/gt4-spyd...n-session.html
Wow, those looked terrible. Mine weren't that bad, I'm guessing I caught them long before that happened. That said, I have a great dealer local to me with a great service manager who's an enthusiast.



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