Notices
996 Forum 1999-2005
Sponsored by:

Shady dealership possibly trying to weasel out of warranty work on a rebuild.

Thread Tools
 
Search this Thread
 
Old 06-09-2016, 07:02 PM
  #46  
groovzilla
Rennlist Member
 
groovzilla's Avatar
 
Join Date: Oct 2007
Location: seattle, washington
Posts: 17,172
Received 4,835 Likes on 2,863 Posts
Default

the way this thread came together got me thinking you were a troll.

i apologize for the insults

i would get everything regarding all work done on your engine in writing from the dealer instead of referring to phone conversations and what was said.
Old 06-09-2016, 07:08 PM
  #47  
Ahsai
Nordschleife Master
 
Ahsai's Avatar
 
Join Date: May 2005
Posts: 7,328
Received 63 Likes on 48 Posts
Default

Very simple then and you should be covered as like you said, any work done by the delear should come with a 2yr warranty (I forgot was labor included?)

Have them diagnose your oil leak and see what they recommend. If the oil leak is right at where the trans joins the engine, they will have to remove the trans and check the RMS and IMS amd they will have to cover both since they had replaced both.

Sorry but what's the complain again?
Old 06-09-2016, 07:09 PM
  #48  
hydrolaw
Advanced
Thread Starter
 
hydrolaw's Avatar
 
Join Date: Mar 2015
Posts: 66
Likes: 0
Received 0 Likes on 0 Posts
Default

"Good luck. Hopefully it's a loose oil drain plug, and you and your C4S can resume your love affair."

Thank you, sir. I hope this is the case as well. Thank you for your help.
Old 06-09-2016, 07:12 PM
  #49  
hydrolaw
Advanced
Thread Starter
 
hydrolaw's Avatar
 
Join Date: Mar 2015
Posts: 66
Likes: 0
Received 0 Likes on 0 Posts
Default

Labor is included, yes. My complaint stemmed from an earlier conversation with a person that did not know what he was talking about, and told me my RMS wasn't replaced. However, I have confirmed it has been replaced, and the dealership should be standing behind this.
Old 06-09-2016, 07:15 PM
  #50  
Ahsai
Nordschleife Master
 
Ahsai's Avatar
 
Join Date: May 2005
Posts: 7,328
Received 63 Likes on 48 Posts
Default

Cool. Let us know how it goes.

Originally Posted by hydrolaw
Labor is included, yes. My complaint stemmed from an earlier conversation that did not know what he was talking about, and told me my RMS wasn't replaced. However, I have confirmed it has been replaced, and the dealership should be standing behind this.
Old 06-09-2016, 07:16 PM
  #51  
hydrolaw
Advanced
Thread Starter
 
hydrolaw's Avatar
 
Join Date: Mar 2015
Posts: 66
Likes: 0
Received 0 Likes on 0 Posts
Default

I'll do that. Thank you for your help.
Old 06-09-2016, 07:17 PM
  #52  
alpine003
Banned
 
alpine003's Avatar
 
Join Date: Mar 2010
Location: Chicago
Posts: 7,697
Likes: 0
Received 28 Likes on 26 Posts
Default

You really need to check your engine serial number. You do know that only remanufactured engines with the. "AT" designation from Porsche is covered by the 2yr warranty, right?

If the dealership used other rebuilding channels then all bets are off.

Also realize that long blocks from Porsche has been NLA for some time now. So it's possible other than the short block, that they could've reused various parts.

Rebuild these days MUST be accompanied by paperwork with a full itemized listing unfortuately for it to mean anything.

Good Luck.
Old 06-09-2016, 07:19 PM
  #53  
hydrolaw
Advanced
Thread Starter
 
hydrolaw's Avatar
 
Join Date: Mar 2015
Posts: 66
Likes: 0
Received 0 Likes on 0 Posts
Default

"the way this thread came together got me thinking you were a troll.

i apologize for the insults

i would get everything regarding all work done on your engine in writing from the dealer instead of referring to phone conversations and what was said."

I can understand your concerns, and accept your apology. Thank you. I will absolutely heed this advice in the future, and I appreciate you giving it. Thank you
Old 06-09-2016, 07:29 PM
  #54  
Woodman71
Rennlist Member
 
Woodman71's Avatar
 
Join Date: Apr 2016
Location: SF Bay Area
Posts: 1,541
Received 261 Likes on 136 Posts
Default

Hey hydro quick tip, click those quotes down there when you want to quote someone's thread, it's easier to do and easier for us to read.

Hope your story has a happy ending!


Old 06-09-2016, 07:49 PM
  #55  
groovzilla
Rennlist Member
 
groovzilla's Avatar
 
Join Date: Oct 2007
Location: seattle, washington
Posts: 17,172
Received 4,835 Likes on 2,863 Posts
Default

Originally Posted by hydrolaw
"the way this thread came together got me thinking you were a troll.

i apologize for the insults

i would get everything regarding all work done on your engine in writing from the dealer instead of referring to phone conversations and what was said."

I can understand your concerns, and accept your apology. Thank you. I will absolutely heed this advice in the future, and I appreciate you giving it. Thank you
good knowing another C4S owner - long story but i've owned 3 and loved every one.

many mechanically inclined members here to help you out and guide you.

i would go to the dealership and insist you get all the necessary paperwork including all parts they used/labor/etc to document what was done to your car - it will come in handy when you sell it.

and get clear just exactly what they will cover regarding warranty issues so there are no misunderstandings going forward.
Old 06-09-2016, 08:10 PM
  #56  
fpb111
Rennlist Member
 
fpb111's Avatar
 
Join Date: May 2008
Location: Northern NJ
Posts: 5,539
Received 95 Likes on 71 Posts
Default

Just a point of information. It took 2 RMS installs to get my 2003 dry. Total of 3 RMS. Original + two replacements. Both warranted by the indy that did the replacement.
Old 06-09-2016, 08:15 PM
  #57  
DTMiller
Rennlist Member
 
DTMiller's Avatar
 
Join Date: Feb 2013
Location: Summit Point, probably
Posts: 3,576
Received 305 Likes on 168 Posts
Default

So to summarize this thread:

Grrrrr I'm super angry

Why?

Not sure yet, here's some blurry photos

Don't get it

I'm ANGRY

got that, why again?

Warranty!!!!

You sure?

Yup, phone call

But.....

Grrrrrr
Old 06-09-2016, 08:22 PM
  #58  
alpine003
Banned
 
alpine003's Avatar
 
Join Date: Mar 2010
Location: Chicago
Posts: 7,697
Likes: 0
Received 28 Likes on 26 Posts
Default

Originally Posted by fpb111
Just a point of information. It took 2 RMS installs to get my 2003 dry. Total of 3 RMS. Original + two replacements. Both warranted by the indy that did the replacement.
I gave up after the 3rd attempt by a dealer. I'm ok putting a maxipad on the floor for occasional minor menstrual cycles.

Looking at the invoices, looks like it was a repair as Ahsai pointed out, hardly a "complete rebuild" as you've been led to believe.

I believe the dealership will only warranty on the parts they replaced only and by their dime. This is different than a factory backed warranty for rebuilt engines from Porsche. You may have to pull teeth for any additional warranty work if this is the case, as dealerships will try to weasel out of certain things if their money is involved.

With only short blocks available now, it begs the question whether short blocks also have the "AT" designation if it is used in a rebuild by a dealer.
Old 06-09-2016, 08:55 PM
  #59  
I am the Walrus
Burning Brakes
 
I am the Walrus's Avatar
 
Join Date: Nov 2012
Location: Vancouver, BC
Posts: 865
Received 52 Likes on 39 Posts
Default

Do try to relax and chill until you have the problem diagnosed, if (hopefully) it is something very simple you will have stressed yourself out for nothing, and that's not a good way to live life.
That being said, it sounds like the "repair" job to your cars IMS issue was quite unconventional compared to normal Porsche Dealer practice, and I would suggest getting a thorough report from said dealer with respect to exactly what was done, parts replaced, parts reused, etc
Good luck
Old 06-09-2016, 09:07 PM
  #60  
5CHN3LL
Race Director
 
5CHN3LL's Avatar
 
Join Date: Sep 2012
Location: SOcialist republic of CALifornia
Posts: 10,423
Received 213 Likes on 157 Posts
Default

Originally Posted by DTMiller
So to summarize this thread:

Grrrrr I'm super angry

Why?

Not sure yet, here's some blurry photos

Don't get it

I'm ANGRY

got that, why again?

Warranty!!!!

You sure?

Yup, phone call

But.....

Grrrrrr
You left out "No bromance with salesman. GRR!"


Quick Reply: Shady dealership possibly trying to weasel out of warranty work on a rebuild.



All times are GMT -3. The time now is 06:03 AM.