Sunset Porsche purchasing pain
Thread Starter
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Joined: Jul 2011
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From: Oakville, Canada
Sunset Porsche purchasing pain
I was all set to order water pump & thermostat from Sunset Porsche in Oregon and deliver to Niagara Falls NY for pick up next week, that is right up until there is an "oh" when I told the sales staff I'm calling from Canada. She said:
- International credit card order must be shipped to the same address as credit card billing address citing fraud prevention, unless the order is prepaid via money order or wire transfer, and even then I would have to fill out another form for the alternate shipping address
- They only ship UPS or DHL so you get hit with the brokerage charge to Canada, unless you spend some time clearing it yourself
Well I guess they lost a sale from me today, many US companies will receive Canadian credit card and ship to a different ship to address registered on the card, why some US companies still don't have the right system in place when other companies are able to is beyond me......, in fact Suncoast Porsche do accept international credit card and will happily ship to a different address than the one on the credit card, too bad their price is higher than Sunset.
- International credit card order must be shipped to the same address as credit card billing address citing fraud prevention, unless the order is prepaid via money order or wire transfer, and even then I would have to fill out another form for the alternate shipping address
- They only ship UPS or DHL so you get hit with the brokerage charge to Canada, unless you spend some time clearing it yourself
Well I guess they lost a sale from me today, many US companies will receive Canadian credit card and ship to a different ship to address registered on the card, why some US companies still don't have the right system in place when other companies are able to is beyond me......, in fact Suncoast Porsche do accept international credit card and will happily ship to a different address than the one on the credit card, too bad their price is higher than Sunset.
Last edited by aviography; May 21, 2013 at 11:03 PM.
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Joined: Aug 2011
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I was all set to order water pump & thermostat from Sunset Porsche in Oregon and deliver to Niagara Falls NY for pick up next week, that is right up until there is an "oh" when I told the sales staff I'm calling from Canada. She said:
- International credit card order must be shipped to the same address as credit card billing address citing fraud prevention, unless the order is prepaid via money order or wire transfer, and even they I would have to fill out another form for the alternate shipping address
- They only ship UPS or DHL so you get hit with the brokerage charge to Canada, unless you spend some time clearing it yourself
Will I guess they lost a sale from me today, many US companies will receive Canadian credit card and ship to a different ship to address registered on the card, why some US companies still don't have the right system in place when other companies are able to is beyond me......, in fact Suncoast Porsche do accept international credit card and will happily ship to a different address than the one on the credit card, too bad their price is higher than Sunset.
- International credit card order must be shipped to the same address as credit card billing address citing fraud prevention, unless the order is prepaid via money order or wire transfer, and even they I would have to fill out another form for the alternate shipping address
- They only ship UPS or DHL so you get hit with the brokerage charge to Canada, unless you spend some time clearing it yourself
Will I guess they lost a sale from me today, many US companies will receive Canadian credit card and ship to a different ship to address registered on the card, why some US companies still don't have the right system in place when other companies are able to is beyond me......, in fact Suncoast Porsche do accept international credit card and will happily ship to a different address than the one on the credit card, too bad their price is higher than Sunset.
Drifting
Joined: May 2012
Posts: 2,773
Likes: 224
From: Toronto
Is it possible to change the shipping address directly with UPS while its in transit? I am assuming you are not looking to overnight it. Pretty sure UPS will allow you to "revise" the ship to address if its shipped via UPS ground.
Thread Starter
Rennlist Member
Joined: Jul 2011
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From: Oakville, Canada
That's a novel concept, but for seller's protection I would imagine this can only be done if the request is initiated by the seller, which puts me right back to square one again.
Thread Starter
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Joined: Jul 2011
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From: Oakville, Canada
- This fee-based service for shippers
- On ups.com, follow these steps to request an intercept from your Shipping History. You can also request an intercept from your Tracking Detail.
Log in to My UPS.
Select the Shipping tab at the top of the page.
Select Create a Shipment in the area at the left of the page, then select View History or Void Shipment.
In the Previous Shipments section, you will see a summary of your recent shipments. <snipped>
Log in to My UPS.
Select the Shipping tab at the top of the page.
Select Create a Shipment in the area at the left of the page, then select View History or Void Shipment.
In the Previous Shipments section, you will see a summary of your recent shipments. <snipped>
USPS has similar service as well, I had used it once not too long ago.
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Drifting
Joined: May 2012
Posts: 2,773
Likes: 224
From: Toronto
Might be worth a live call. I read something to the effect that if you can't be there to receive you can ship to a friend etc. I really think it is possible and as the buyer you can provide them any security questions they may have.
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Joined: Jul 2008
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From: Aurora, Ontario, Canada
I generally use Roger at 928s R Us for parts for both the Porsche and the BMW. He can source parts for any "P" Car.
Very competitive pricing,
Accepts Paypal, Ships USPS - DHL and I've had drops to the Falls too.
DHL overnight to your door is impressive and they don't gouge like the "Brown Clowns'.
Try him.
You'll like him.
Very competitive pricing,
Accepts Paypal, Ships USPS - DHL and I've had drops to the Falls too.
DHL overnight to your door is impressive and they don't gouge like the "Brown Clowns'.
Try him.
You'll like him.
Thread Starter
Rennlist Member
Joined: Jul 2011
Posts: 2,422
Likes: 14
From: Oakville, Canada
The gal said this is the owner's decision after many losses and he's not going to change this policy, I followed up by replying to the sales gal's email so she can have a data point of yet another lost international customer.
Drifting
Joined: May 2012
Posts: 2,773
Likes: 224
From: Toronto
No Ken call UPS, I fully understand why Sunset chooses not to as do many others I have come across. I am saying place the order to your home address via ground non rush and then as soon as it's in transit (next day or so) call UPS and redirect the ship to address to CBI. A quick call to UPS will tell you if it's possible or not.
Drifting
Joined: Nov 2008
Posts: 2,340
Likes: 79
From: Vancouver BC, Canada
I've run into the same issues with them. The only other solution is to have a US credit card, again PIA too.
Sunset is generally cheaper than the competitors. Money order is prob the best option esp if you don't purchase regularly.
Sunset is generally cheaper than the competitors. Money order is prob the best option esp if you don't purchase regularly.
