Is this normal? Pelican Parts
#1
Racer
Thread Starter
Is this normal? Pelican Parts
I placed an order with Pelican Parts and they sent me the following message. Is this normal?
This email is to inform you of the status of your order.
We require a copy of your credit card and a photo ID before we can process your order. This is standard procedure for all international customers who haven't ordered from us previously.
There are two options available to process this requirement:
1. You can fax a copy of your credit card and photo ID to us at 1-310-626-8764.
2. You can take a picture of your credit card and photo ID, and send them as an attachment in an email reply to this message.
If you are uncomfortable with this policy, we understand that as well. We can accept a bank wire transfer as payment instead if you wish. Please respond to this email if you'd like the needed info for a bank transfer.
We appreciate your patience and understanding in this matter. These precautions are necessary to protect all of our customers from credit card fraud.
Pelican Parts Customer Support
Phone: 1-888-280-7799 (US/Canada) / 310-626-8765 International
Pelican Parts Message Center: http://www.pelicanparts.com/support/ContactUs.htm
-----------------------------
Want to track your order from the web? Use this link:
http://www.pelicanparts.com/support/track_enter.htm
This PerlDesk message was sent by Pelican staff member George
This email is to inform you of the status of your order.
We require a copy of your credit card and a photo ID before we can process your order. This is standard procedure for all international customers who haven't ordered from us previously.
There are two options available to process this requirement:
1. You can fax a copy of your credit card and photo ID to us at 1-310-626-8764.
2. You can take a picture of your credit card and photo ID, and send them as an attachment in an email reply to this message.
If you are uncomfortable with this policy, we understand that as well. We can accept a bank wire transfer as payment instead if you wish. Please respond to this email if you'd like the needed info for a bank transfer.
We appreciate your patience and understanding in this matter. These precautions are necessary to protect all of our customers from credit card fraud.
Pelican Parts Customer Support
Phone: 1-888-280-7799 (US/Canada) / 310-626-8765 International
Pelican Parts Message Center: http://www.pelicanparts.com/support/ContactUs.htm
-----------------------------
Want to track your order from the web? Use this link:
http://www.pelicanparts.com/support/track_enter.htm
This PerlDesk message was sent by Pelican staff member George
#3
Race Car
No, that's not new. I've been through it before, the first time I placed a large order with them several years ago. They do that on any order over (I think) $1000 that's coming to Canada (or maybe anywhere outside the US). I called them and they explained the whole thing to me. Nothing to worry about.
#4
Rennlist Member
No, that's not new. I've been through it before, the first time I placed a large order with them several years ago. They do that on any order over (I think) $1000 that's coming to Canada (or maybe anywhere outside the US). I called them and they explained the whole thing to me. Nothing to worry about.
normal procedure and a great company
you can also visit them about 10 mins from LAX airport, I have been there before, not any porsches in the parking lot however and a small room in front of a warehouse.
what did you order?
#6
Racer
Thread Starter
I called Pelican to confirm this request is standard procedure and was told it has been for quite some time. He said to scan the credit card with only the last four numbers showing and to cover the license number as well. I thought that was a fair compromise.
#7
Yes, I can't remember what I did to validate the order when I first ordered, but they gave me the impression at that time that it was because I hadn't ordered from them before. They'll probably also send you a welcome package, which I found delicious.
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#9
Racer
Thread Starter
#10
That's what the credit card company fraud departments are for. As long as your shipping address is your CC biling address that's all they need to worry about. And as long as the transaction goes through. I would never scan my I'd for anyone. Next you will hear somone found this out, breaks into there systems and bingo has pictures of you and your ID.
If they are that worried, they can pick up the phone and call in the authorization to their debit/credit provider.
Just sayin,
If they are that worried, they can pick up the phone and call in the authorization to their debit/credit provider.
Just sayin,
#11
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For example, Suncoast has listed the "GT3 Brake Ducts" for $29.95 for the Pair on their Website... They are Actually $4.50 Each
Most of the Genuine Porsche Parts on Pelican Parts are US Porsche Dealer MSRP
The Plugs, Coils, Cabin Filter and Exhaust Gasket you bought were Genuine Porsche or Aftermarket Replacement? Suncoast and Sonnen only carry Factory Parts... so if you bought Aftermarket Replacement from Pelican , its not a suprise they were cheaper than Suncoast, know what i mean?
#13
Racer
Thread Starter
Well Suncoast and Sonnen have the exact same prices... The Prices on Suncoast website is marked up. If you contact them (or sonnen) directly with the Part Numbers you want the parts are consideribaly cheaper...
For example, Suncoast has listed the "GT3 Brake Ducts" for $29.95 for the Pair on their Website... They are Actually $4.50 Each
Most of the Genuine Porsche Parts on Pelican Parts are US Porsche Dealer MSRP
The Plugs, Coils, Cabin Filter and Exhaust Gasket you bought were Genuine Porsche or Aftermarket Replacement? Suncoast and Sonnen only carry Factory Parts... so if you bought Aftermarket Replacement from Pelican , its not a suprise they were cheaper than Suncoast, know what i mean?
For example, Suncoast has listed the "GT3 Brake Ducts" for $29.95 for the Pair on their Website... They are Actually $4.50 Each
Most of the Genuine Porsche Parts on Pelican Parts are US Porsche Dealer MSRP
The Plugs, Coils, Cabin Filter and Exhaust Gasket you bought were Genuine Porsche or Aftermarket Replacement? Suncoast and Sonnen only carry Factory Parts... so if you bought Aftermarket Replacement from Pelican , its not a suprise they were cheaper than Suncoast, know what i mean?