Shift Into Spring
Pocket Sand
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From: Ask Rusty Shackleford.
pfaff tuning is pretty great group of people.
pfaff the dealership is hit or miss. i'm having a hard time deciding whether or not the salesman we were talking to was subtly insulting my car/myself or not.
im pretty sure he was...but in such a way that i can't call him out on it lol.
downtown fine cars has been 1000% fantastic to me though, all three departments.
pfaff the dealership is hit or miss. i'm having a hard time deciding whether or not the salesman we were talking to was subtly insulting my car/myself or not.
im pretty sure he was...but in such a way that i can't call him out on it lol.
downtown fine cars has been 1000% fantastic to me though, all three departments.
Team Owner
Joined: Aug 2005
Posts: 28,471
Likes: 1,632
From: Cambridge Ontario Canada
Omar talk to Phil... the message received is the message sent ... if you perceived that he was insulting you, what he intended meant nothing .. customer service 101. in todays world of stiff competition you have to do everything to give yourself the edge.
I must say I was impresed with downtown .. I went there to get some hardware for my exchangers and you would think I had just bought a brand new car .. mind you what I payed for 6 barrel nuts .. I could have bought a brand new chezc car of some ilk.
I must say I was impresed with downtown .. I went there to get some hardware for my exchangers and you would think I had just bought a brand new car .. mind you what I payed for 6 barrel nuts .. I could have bought a brand new chezc car of some ilk.
Racer
Joined: Mar 2007
Posts: 403
Likes: 3
From: Palo Alto
I have to say that my experience with Pfaff has been great thus far. I bought my car from John over the Xmas holiday. Both he and the Pfaff organization were a pleasure to deal with.
Pfaff has arranged to pick up my summer tires from my office downtown and squeeze the car in-between appointments for a tire swap on Friday in time for Mosport on Saturday. What makes this so positive? It was organized two days before the appointment - most services need to be booked weeks in advance.
I also had great experiences with Hans @ Downtown when going through the sales process and would have loved to buy a car from him. In the end there was just nothing that came across the used lot that fit my needs.
Will future experiences change the way I feel about these two Dealerships? I hope not, because I'd work with either of them in the future.
Edit - sorry for getting it off topic - see you at at the event
Pfaff has arranged to pick up my summer tires from my office downtown and squeeze the car in-between appointments for a tire swap on Friday in time for Mosport on Saturday. What makes this so positive? It was organized two days before the appointment - most services need to be booked weeks in advance.
I also had great experiences with Hans @ Downtown when going through the sales process and would have loved to buy a car from him. In the end there was just nothing that came across the used lot that fit my needs.
Will future experiences change the way I feel about these two Dealerships? I hope not, because I'd work with either of them in the future.
Edit - sorry for getting it off topic - see you at at the event
Last edited by gteehan; Apr 18, 2007 at 08:59 AM.
Nordschleife Master
Joined: Sep 2004
Posts: 7,021
Likes: 96
From: Dubai & Toronto
I have had great experiace with Pfaff... their Sales, Parts and "Service" Department are great... I dealt with Stuart Drummond for my Car.... and Jimmy Veratas is my Service Tech and he is great too...
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Joined: Aug 2005
Posts: 5,219
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From: Toronto
Originally Posted by gteehan
I have to say that my experience with Pfaff has been great thus far. I bought my car from John Hulley over the Xmas holiday. Both he and the Pfaff organization were a pleasure to deal with.
Pfaff has arranged to pick up my summer tires from my office downtown and squeeze the car in-between appointments for a tire swap on Friday in time for Mosport on Saturday. What makes this so positive? It was organized just moments ago - most services need to be booked weeks in advance.
I also had great experiences with Hans Ulsrud @ Downtown when going through the sales process and would have loved to buy a car from him. In the end there was just nothing that came across the used lot that fit my needs.
Will future experiences change the way I feel about these two Dealerships? I hope not, because I'd work with either of them in the future.
Pfaff has arranged to pick up my summer tires from my office downtown and squeeze the car in-between appointments for a tire swap on Friday in time for Mosport on Saturday. What makes this so positive? It was organized just moments ago - most services need to be booked weeks in advance.
I also had great experiences with Hans Ulsrud @ Downtown when going through the sales process and would have loved to buy a car from him. In the end there was just nothing that came across the used lot that fit my needs.
Will future experiences change the way I feel about these two Dealerships? I hope not, because I'd work with either of them in the future.
Glad you had a great experience with them. They do treat customers who bought from them very well...others, not so well. I think it's to be expected that the service department gives some priority to their in-house customers, but Pfaff seems to go out of it's way to marginalize anyone who didn't buy from their sales dept. See this thread
I dealt with John for 7 months and he was very professional up until the time I bought my car from a private seller because he couldn't locate a suitable car for me. In his defence, the pre-owned inventory for '02-'04 C4S's was pathetic through the CDN dealer network and left me little choice but to find one on my own (and save almost 30K!). I even sent him a really nice long email thanking him for his time and assuring him that I would refer anyone to him looking to buy a new P-car. Unfortunately, he didn't even acknowledge my email which pretty much sent me a signal that he was pissed off and pouting about losing a sale. In all the training I do with dealers, I always emphasize that you should remain courteous to customers even if they don't purchase from you, because someday they or someone they referred to you will be back. From there it just deteriorated when I tried the service dept for my 48K maintenance.
On the other hand DFC, seems to take the approach that if you didn't buy from them the first time, they will try to win you over with their courteous service...much smarter strategy IMHO.
Racer
Joined: Mar 2007
Posts: 403
Likes: 3
From: Palo Alto
Originally Posted by pongobaz
Geoff,
...I even sent him a really nice long email thanking him for his time and assuring him that I would refer anyone to him looking to buy a new P-car. Unfortunately, he didn't even acknowledge my email which pretty much sent me a signal that he was pissed off and pouting about losing a sale...
...On the other hand DFC, seems to take the approach that if you didn't buy from them the first time, they will try to win you over with their courteous service...much smarter strategy IMHO.
...I even sent him a really nice long email thanking him for his time and assuring him that I would refer anyone to him looking to buy a new P-car. Unfortunately, he didn't even acknowledge my email which pretty much sent me a signal that he was pissed off and pouting about losing a sale...
...On the other hand DFC, seems to take the approach that if you didn't buy from them the first time, they will try to win you over with their courteous service...much smarter strategy IMHO.
Sorry to hear that Pfaff treated you like that (btw - that other thread is crazy).
I wrote a similar email to Hans (DFC) whom I worked with for nearly a year trying to find the right car. He responded with a nice email acknowledging my purchase decision and some kind words about enjoying the car.
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Instructor
Joined: Nov 2006
Posts: 176
Likes: 0
From: Toronto, Canada
I had a good experience at Pfaff.
When I was looking for my P-car I also went to Pfaff and talked to John Hulley. I received excellent service with John. He let me drive a number of 996 and 993 to see what I was more comfortable with since both were in my price range but, at the time, they didn't really have what I was looking for. Just before I bought my car from a private seller several weeks later, I called John to let him know what I was going to do -just as a courtesy. During the conversation he told me that if I gave him the VIN he would check the on the car and fax me any information he found. He sent me a bunch of info including all the work done on the car at Pfaff that was in the copmuter, all completed and open recals and much more. Not bad service.
When I was looking for my P-car I also went to Pfaff and talked to John Hulley. I received excellent service with John. He let me drive a number of 996 and 993 to see what I was more comfortable with since both were in my price range but, at the time, they didn't really have what I was looking for. Just before I bought my car from a private seller several weeks later, I called John to let him know what I was going to do -just as a courtesy. During the conversation he told me that if I gave him the VIN he would check the on the car and fax me any information he found. He sent me a bunch of info including all the work done on the car at Pfaff that was in the copmuter, all completed and open recals and much more. Not bad service.
Escapee
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From: No fixed address...
I don't want to be a fence sitter so here it is...
I just bought my 993 at Pfaff. The salesman I dealt with was very polite, courteous, helpfull, professional, kind and most of all, I feel like I was treated fairly. Sorry to hear that others may have had a poor experience in their view. I own a business and most of my clients are very happy and satisfied. I can't always please everybody although I always try to. I'm sure somebody is unhappy about something they experienced at any dealer. Just my $.02
I will attend Shift into spring.
I just bought my 993 at Pfaff. The salesman I dealt with was very polite, courteous, helpfull, professional, kind and most of all, I feel like I was treated fairly. Sorry to hear that others may have had a poor experience in their view. I own a business and most of my clients are very happy and satisfied. I can't always please everybody although I always try to. I'm sure somebody is unhappy about something they experienced at any dealer. Just my $.02
I will attend Shift into spring.
Escapee
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From: No fixed address...
Originally Posted by NOBLEGT3
tom neumann at pfaff is excellent. i have bought 4 brand new cars from him since 2000
Pocket Sand
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From: Ask Rusty Shackleford.
^ there are no doubt excellent people at Pfaff...stereotyping them all as bad would be pretty...well...ignorant on anyone's behalf..but there is no denying that some of them are arrogant.
Racer
Joined: Oct 2004
Posts: 292
Likes: 0
From: Toronto, Ontario
Originally Posted by DeAd-EyE
pfaff tuning is pretty great group of people.
