My Porsche Langley Maintenance Experience
Thread Starter
Intermediate
Joined: Dec 2024
Posts: 49
Likes: 1
Thank you, everyone, for your suggestions and questions. Here’s the situation: On the night of November 26, 2024, my car experienced a very dangerous situation due to insufficient braking. There were no other vehicles in the lane next to mine, otherwise, the consequences would have been unimaginable. This experience highlighted the severity of the issue, which is why I feel compelled to continue pursuing this complaint.
Regarding the driving experience and the condition of the vehicle, there is indeed a significant difference compared to before the service. If these concerns cannot be alleviated and the problem remains unresolved, I can only rely on my own driving judgment, firmly trusting the findings of the inspection report, and continue pursuing this issue until it is resolved.
Regarding the maintenance cost breakdown from Langley Porsche, I need to review it to see if there is any sensitive information that needs to be covered. Once I’ve organized it tomorrow, I will post it below.
Thank you again for all your information and suggestions.
Regarding the driving experience and the condition of the vehicle, there is indeed a significant difference compared to before the service. If these concerns cannot be alleviated and the problem remains unresolved, I can only rely on my own driving judgment, firmly trusting the findings of the inspection report, and continue pursuing this issue until it is resolved.
Regarding the maintenance cost breakdown from Langley Porsche, I need to review it to see if there is any sensitive information that needs to be covered. Once I’ve organized it tomorrow, I will post it below.
Thank you again for all your information and suggestions.
Racer
Joined: Jan 2013
Posts: 251
Likes: 7
From: Near Picton, ON
In Langley's defense, your work order says "Customer States: Perform PDK Service" - so maybe the SA took some liberties in the wording, but you would have provided approval of the service based on this work order before they proceeded. Dealers of all kinds will often try to upsell, it's up to you to read carefully and ask questions. I'm not sure of the trans layout on the Panamera, but if the trans and diff are all in one case, they probably figured they'd do the service while they're in there dealing with the leaky seal anyway. It sounds to me as if the tech f'd up the diff seal job and re-installed the axel incorrectly, so now you've got a balance issue with the axel and that's why you have a shake under acceleration. The indy shop is correct that you probably shouldn't drive it if this is the case, but you should have gone right back to the dealer to flag the vibration. But your indy shop is full of shi$ saying that they could SEE that the rotors are warped! You could also take issue with the indy for charging $145 EACH to lift the car, remove the wheels, and play with a crowbar a little bit.
As for the 15 days, only they know why there was a delay, but I doubt you were not advised of a potential delay either in advance when you dropped it off, or over the course of the car being there.
@Adamant1971 is right, go in calmly, ask questions, and if you don't get a clear response, ask again. Tell them you're unsure and ask them to try to alleviate your concerns. And as for not wanting to negatively impact the dealer and its staff, that horse has already left.
As for the 15 days, only they know why there was a delay, but I doubt you were not advised of a potential delay either in advance when you dropped it off, or over the course of the car being there.
@Adamant1971 is right, go in calmly, ask questions, and if you don't get a clear response, ask again. Tell them you're unsure and ask them to try to alleviate your concerns. And as for not wanting to negatively impact the dealer and its staff, that horse has already left.
Thread Starter
Intermediate
Joined: Dec 2024
Posts: 49
Likes: 1
IT WOULD BE ON THE WORK ORDER!!??? New brakes is a safety issue? What world are you from? I am betting the 2nd side to this story is quite humorous.
Drives a Porsche, communicates and writes English perfectly, yet can’t figure out how to deal with a car dealership… what am I missing here?
AI playing tricks on us…
Drives a Porsche, communicates and writes English perfectly, yet can’t figure out how to deal with a car dealership… what am I missing here?
AI playing tricks on us…
Thread Starter
Intermediate
Joined: Dec 2024
Posts: 49
Likes: 1
I want to see the complete work order. I disagree that its a good idea to perform PDK service earlier than necessary. Especially given that this customer brings the car for service regularly.
Another red flag is time it took to service: 15 days! Why did it take so long?
There are several tools you have to fight the dealership: google review, PCA club (if you are a member), small claims court, especially if the car became unsafe to drive as a result of service performed.
Another red flag is time it took to service: 15 days! Why did it take so long?
There are several tools you have to fight the dealership: google review, PCA club (if you are a member), small claims court, especially if the car became unsafe to drive as a result of service performed.
In fact, I have received suggestions to resolve the issue through five different approaches. So far, I have only addressed one and a half of these. On one hand, the pressure I’ve been under recently has made me feel the need to pause and calm down before making further decisions. On the other hand, I have always hoped that this matter could be resolved with the least amount of conflict.
The education I received growing up taught me that kindness, tolerance, and restraint are virtues. However, dealing with Porsche has made me feel as though these qualities have been turned into a synonym for foolishness.
Last edited by bluey1965; Jan 7, 2025 at 04:47 PM.
Rennlist Member
Joined: Aug 2011
Posts: 7,301
Likes: 2,233
Ok so here is my take. They did a 60k service since your next oil interval would be over 60k. This service must be done before that to maintain warranty. And you had them do a ****ty brake job. Had you been in my shop I would have refused to do pads only. So that issue is on you unfortunately, In my quick scan I may have missed, did you have them fix the axle leak?
Go to a Indy and get a proper brake job done with new rotors.
And dealers are a rip off unfortunately. Do brakes and stuff like that at an Indy, dealer for warranty service only.
Sorry for your troubles. And sorry for being blunt from what I see. I don’t have much of a filter.
there must be a good Indy you could go to for the brakes and a le leak if not fixed.
Go to a Indy and get a proper brake job done with new rotors.
And dealers are a rip off unfortunately. Do brakes and stuff like that at an Indy, dealer for warranty service only.
Sorry for your troubles. And sorry for being blunt from what I see. I don’t have much of a filter.
there must be a good Indy you could go to for the brakes and a le leak if not fixed.
Last edited by Adamant1971; Jan 7, 2025 at 05:16 PM.
Rennlist Member
Joined: Jan 2005
Posts: 6,135
Likes: 1,481
I agree with the above...the brake performance is on you as is any associated safety risk. AI is your friend...
AI Overview
Learn more
No, you should not replace brake pads without replacing the rotors:
AI Overview
Learn more
No, you should not replace brake pads without replacing the rotors:
- New pads won't properly contact the rotor
If new brake pads are put on damaged rotors, the pads won't properly contact the rotor surface, which reduces the vehicle's stopping ability.
- Brake pads and rotors work together
Brake pads and rotors work together to stop your vehicle, and replacing one without the other can lead to uneven braking and reduced performance. - Old rotors can damage new pads
Old rotors can develop a hardened surface called "glaze" or grooves that can damage new brake pads. This can lead to brake noises, vibrations, and early deterioration of the new pads.
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Rennlist Member
Joined: Jan 2021
Posts: 1,962
Likes: 1,258
From: Toronto
Unfortunately there is a warning on the invoice that customer wished to do brakes only, and noise and vibration could occur, followed by the phrase "no warranty". Was there a verbal conversation to about this?. Not casein ny blame but on the penultimate page this is recorded.
Rennlist Member
Joined: Aug 2006
Posts: 2,746
Likes: 298
From: Montreal, Quebekistan
Ok so here is my take. They did a 60k service since your next oil interval would be over 60k. This service must be done before that to maintain warranty. And you had them do a ****ty brake job. Had you been in my shop I would have refused to do pads only. So that issue is on you unfortunately, In my quick scan I may have missed, did you have them fix the axle leak?
Go to a Indy and get a proper brake job done with new rotors.
And dealers are a rip off unfortunately. Do brakes and stuff like that at an Indy, dealer for warranty service only.
Sorry for your troubles. And sorry for being blunt from what I see. I don’t have much of a filter.
there must be a good Indy you could go to for the brakes and a le leak if not fixed.
Go to a Indy and get a proper brake job done with new rotors.
And dealers are a rip off unfortunately. Do brakes and stuff like that at an Indy, dealer for warranty service only.
Sorry for your troubles. And sorry for being blunt from what I see. I don’t have much of a filter.
there must be a good Indy you could go to for the brakes and a le leak if not fixed.
PDK Service I would have suggested as well. Its close
enough to the interval but not forced the issue
basically these are clients from hell that will never be happy with anything.
Last edited by Gregster; Jan 7, 2025 at 08:22 PM.
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Joined: Aug 2011
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One issue is when you add labour to manage the machine and or have problems it can make more sense just to get new rotors.
Last edited by Adamant1971; Jan 7, 2025 at 08:43 PM.
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Joined: Oct 2016
Posts: 2,258
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I am looking at getting a machine. My Touareg rotors still have tons of meat but are hot-spotted from when I was pulling my enclosed trailer and had to stop quickly. But the OPs were likely toast at 50k.
One issue is when you add labour to manage the machine and or have problems it can make more sense just to get new rotors.
One issue is when you add labour to manage the machine and or have problems it can make more sense just to get new rotors.
Rennlist Member
Joined: Aug 2011
Posts: 7,301
Likes: 2,233
Ouch, I deal with mainly older P-cars so rotors are only 200ish each. Ya the new stuff is next level $$.
Rennlist Member
Joined: Nov 2021
Posts: 4,773
Likes: 2,625
From: Canada
This thread is ridiculous.
I knew the order would say that, re rotors.
Thread should read, Porsche Langley Experience with Blue1965.
Sell your Porsche and go down to the local Honda dealer, get a Civic, I think it will be more fitting.
I knew the order would say that, re rotors.
Thread should read, Porsche Langley Experience with Blue1965.
Sell your Porsche and go down to the local Honda dealer, get a Civic, I think it will be more fitting.
Last edited by Angryinch; Jan 7, 2025 at 09:18 PM.
