Advice for service complaint
06-23-2023, 12:57 AM
#32
Little update for you guys.
After a week I sent an email to the service head as I had not heard from him. His reply gave me a serious vibe of ''really? we're still talking about this?'', as he was probably hoping I had forgotten. He proposed to buff the rear spoiler.
He doesn't understand the swirls are everywhere where there isn't xpel film. I'm going to drop off the car at my detailer next week and send the bill, I know they won't pay. But I'm certainly not letting them buff my car.
his big argument was: we wash over 50 cars a day we know what we are doing. LOL. I wonder how many come in without a single swirl.
I don't really expect anything to come out of this, so I will enjoy writing a very thorough complaint to Porsche Canada where I will also mention I oddly never got their post service survey...
After a week I sent an email to the service head as I had not heard from him. His reply gave me a serious vibe of ''really? we're still talking about this?'', as he was probably hoping I had forgotten. He proposed to buff the rear spoiler.
He doesn't understand the swirls are everywhere where there isn't xpel film. I'm going to drop off the car at my detailer next week and send the bill, I know they won't pay. But I'm certainly not letting them buff my car.
his big argument was: we wash over 50 cars a day we know what we are doing. LOL. I wonder how many come in without a single swirl.
I don't really expect anything to come out of this, so I will enjoy writing a very thorough complaint to Porsche Canada where I will also mention I oddly never got their post service survey...
I had an issue with a non Porsche dealer last week, their business office was not responsive despite I gave them enough time to give me an update. So I escalated the issue directly to their Vice President through linkedin (the general manager is out of town). They solved the issue next day.
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987981 (06-23-2023)
06-23-2023, 10:28 AM
#33
Burning Brakes
Thread Starter
You should not wait and escalate to the general manager as soon as they refused to acknowledge the issue.
I had an issue with a non Porsche dealer last week, their business office was not responsive despite I gave them enough time to give me an update. So I escalated the issue directly to their Vice President through linkedin (the general manager is out of town). They solved the issue next day.
I had an issue with a non Porsche dealer last week, their business office was not responsive despite I gave them enough time to give me an update. So I escalated the issue directly to their Vice President through linkedin (the general manager is out of town). They solved the issue next day.
If things don't work my letter to Porsche Canada is ready for next week. I'm also pretty active on social media, I will not fail to share this to every one and every car group I know in the MTL area.
It's clear I'm never going back there again they have lost me as a client unless they pay to restore my car at my detailer of choice.
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Nixin (07-02-2023)