I guess the question is would you ever buy a new Porsche again? Certainly this the last time you will ever buy from the previous Porsche dealer.

For me I have never and will never purchase a Honda product in my lifetime. It means sh*t to Honda I know but 20 plus years after that Integra I still bad mouth Honda every chance I get.

Unfortunately, we as consumers really have no impact. I mean if you never purchase another Porsche again ..... Porsche will never notice.

Posting on here though may impact a few more people but I don't think manufacturers really give a f#$k.

 

Apparently Matthew Kilkenny does not know the difference between "waivers" and "wavers". In an ironic twist, his thank-you letter used the legal term "waivers" instead of "wavers". Perhaps it is time he brushed up on legal terms since he soon may be facing legal action.

"We are committed to ensuring that your needs and expectations were met, if this ever waivers, please don't hesitate to reach out."

Also, a word of advice, lawyers have a saying: "when in doubt sue about" which means sue every party who might bear responsibility. If you don't, and the court finds the party you sued is not responsible, then the statue of limitations will have likely expired for any other party who might be responsible.

 

Premium brand, premium expectations.
My warrantied X5 was undrivable and in the in the dealership for 129 days in 2016, and 92 in 2017.
My favorite… the car was in for a leaky oil cooler and an oil change. Paid the bill and drove up to collingwood.
Returned home, it was making a funny noise. Took it back in. It had spun bearings on 1&2. I was accused of being negligent on my servicing and my car needed a new engine. I thought that odd, as all my services were done on time and at this dealer, save one one change done somewhere else with records, as they could not get me in for three weeks and I couldn’t wait. I called BMW Canada immediately, to perhaps help arbitrate my predicament. They told me it was a franchise issue. Long story short, they eventually put in a new long block under warranty. I went to pick up the car 59 days later, wife dropped me off, no loaner after all. I commented to the service manager that my car was rinsed and wet, but not clean. After all, the car was in the shop for nearly two months with the doors open and windows down. It was sandy and dusty, and I had dropped the car of OCD clean. I commented to the service manager that they could have at least detailed the vehicle before giving it back.
He said to me “RIGHT NOW I JUST WANT TO PUNCH YOU IN THE FACE”. I guess he did think my criticism was justified.
I too received after follow up service emails. To which I log my experience. I also brought up my experience with BMW Canada, Richard Hard @BMW North America USA, and the owner of the dealership. No one cared.. Service is dead ☠️.You are ultimately responsible for all work you contract, recourse? Unlikely.
Huge dealership, or single staffed Indy, probably about the same. But at least the Indy may say sorry.
Know who you are contracting with. This dealership, the mechanics were unionized. So my issues were dealt with by the shop Stewart. A mechanic did everything by the book, and no mistakes were made. Clearly, a $26,000 long block proves that wrong.
I now vote with my wallet. I spend with those I trust, and appreciate my business. X5 wheel bearings, not 2300 at the dealership, new Kijiji @100 and 300 indy, Lower control arms, dealership 2200, Amazon my driveway, 3 hours $150. Call me mad enough to learn.
O/P- do what you gotta do. Sue who you have to sue. But there will be a time to cut bait, and drive that spectacular car. You should see my flaws, and I’m still loved.

 

This experience has lead me to reevaluate my relationship with cars.

To each their own, my enjoyment comes from getting Moss Corner right, and feeling a car rotate through a corner. Since I was a little kid, I have loved cars, Porsche, and BMW has been the focus of my interest. The design and engineering has always been appealing to me, but everything from the car completing its journey through the factory on has been sometimes problematic for me. The whole limited edition garage furniture thing has never really been appealing. I have enough cars, I have been driving my 2014 Boxster S all winter in AZ and I love that car. In the spirit of fun I have a deposit on a Corolla GR.

I guess I have come to the conclusion that value for money for me is not there with the new Porsche. I remember buying my 993 way back in 1996, the thing I loved about Porsche back then is that a base 993 was less than something like a Lexus, and there was a lot less nonsense, I went to the dealership, said I will take one in Guards Red and fell asleep in my garage staring at it the day I picked it up, my wife almost wet herself in the morning laughing at me. While I have enjoyed looking at Ferraris, and I have friends who have them, it reminds me of the thought that goes through my head when I see an attractive woman -- no matter what she looks like, there is some dude somewhere that is tired of her $h!t. The ownership aggravation and cost vs enjoyment never reconciled for me.

At this point I can't see buying another new Porsche as something I would find appealing. The only car I would be interested in would be the GT4 RS, but that is not going to happen for a number of reasons. Doubtful I could get an allocation, I am sure that Pfaff would not be interested after receiving paperwork I am preparing.

In order to make room for the Spyder, I sold my 2016 GT4, I feel that was a mistake, although I have driven the Spyder less than 1,000 kms (mostly to and from the body shop and detailer). My limited impression so far is that the GT4 was a more raw experience, more authentic sounds, the Spyder is slightly more comfortable and polished, but driving a 993 is an event, from the unique door closing sound to feeling the motor through the shifter. It has its quirks, but they are endearing, there is also that old Porsche smell, and I love it. Driving the GT4 was more of an occasion than the Spyder, at least that is how I remember it.

I think my future is older cars, I don't care about huge horsepower or 0-60 times, and I dislike all the weird exhaust sound fakery and I don't really care about PTS flexes or limited edition models.

P.S. One of my all time favorite cars that I have owned was a 91 CRX Si, I don't think either of us are missing much from Honda.

 

Ahh BMW I have been around the block with them, Endras dripped brake fluid, or something corrosive on my hood, then they damaged the front and rear bumper transporting the car to their body shop. I ended up getting my lawyer involved, and I have a new hood painted at the BMW factory and they had to repaint the bumpers 4 times to get it right. I have a good lawyer, they seemed very concerned about getting sued.

My M3 takes more oil than a standard M3. Whenever I go for an oil change at the dealership, I have to remember to bring an extra liter of oil to top it up after. The majority of people who buy cars are not 'car people' and therefore, at least based on the BS surveys I get after taking my car in, they are concerned about things like amenities in the waiting room and was the coffee good, they don't seem to care if the tech put enough oil in your car.

I think you are right about a more hands on approach, I bought an iCarsoft computer and intend on doing my own work from this point on. I was quoted $2,700 US to complete the 18K mile service, and replace the battery on my Boxster in Scottsdale. I was able to buy all the parts from Suncoast for $500 and the computer was $450 and I did it all myself, coded the battery and reset the service reminder. Nuce music in my garage and my dog helped, I enjoyed a cool beverage and I am sure now that I have done it once, next time will be easier, it was kind of fun.

I am done with dealerships, I just need to find a good indy if I need things done outside my scope.

 

Mathew Kill... k
I think that there was some over-investments and leverage that may have lead to Pfaff changing hands. They, like many other dealership groups are being eaten up by large dealership groups. This does not bode well for the customer.

 

Dealership service are full of customers waiting to pay $560 dollars for an oil change, and $300 dollars for a cabin filter.
Most don’t care enough to make a change.

 

Lithia bought PFAFF https://www.prnewswire.com/news-rele...301365648.html
To me with 1B in sales, this is not about the car business, it’s about financing. Gone is the passion of Hans J. Pfaff’s 1964 dream.

 

Wow I just caught up on this long saga. unbelievable badd treatment, OP has way more patience than I would have. Shocking that company like Pfaff does not monitor these boards and worry about their reputation.
even Air Canada does a better job of replying to complaints and that bar is LOW

 

I think it is just that many organizations are just making so much $$$ that there really isn't a concern about maintaining a good customer relationship by resolving issues. I think back to some of the things that I've experienced. Years ago I hired the largest company to waterproof my foundation with a complete dig of the perimeter. We had a leak and I had to get all the floor replaced. Fixed the leak, the expensive way. 5 years later, it leaked again. Floors ruined again. Took them months to come out to fix the problem. I paid for the floors again. Oh, and yup, there is a 25 year warranty on the waterproofing.

I would also suggest that we as a collective have the financial means to absorb these types of situations. Many do not.

Unfortunately, I am finding that good customer service is just hard to find. I've been looking for 3 weeks for a landscaper to replace my backyard grass, plant a dozen trees and add some stone/gravel. Only estimate I got so far was so low, it wouldn't even cover the cost of the new sod. I've had 6 different landscapers. Have yet to get a real estimate.

Then there are the "what not to do scenarios"

Needed some aluminum work done to cap the front door and garage door. I did the shameless thing and contacted a guy on kijij. Sent him pics, he sent me a price. Told me he could do it in 3 weeks. Guy showed up, wife was home. Paid him. He did a great job. No references, no contract, yet great customer service.

In the end, I think it has to do with people being very well paid (good for them) and having so much demand that there is no impact to a lost customer. And this has nothing to do with covid or the war. It really has been going on for the last 30 years of my adult life.

 

society seems to value the earned buck over pride of quality workmanship.

 

Above is so true.

I have an old 964 and I have always thought about the uniqueness of the solid "thump" of the door closing also the satisfyingly "click" of the door opening. Totally aligns with the precise engineering that went into those doors.

Agree it is not about the 0-60 time or top speed. It is about getting there, no fake exhaust noise, just the pure flat 6 symphony coming from the back.

And the smell of warm oil filling the garage when you get home ...........

 

Looks like PCO has new GM.

https://dealer.porsche.com/ca/oakvil.../Meet-The-Team

 

Curious as to how PCNA became involved in this dispute when PCL is ultimately accountable for the conduct of Canadian dealers. Isn't PCNA ultimately accountable for the conduct of U.S. dealers?

 

Maybe Pfaff put him on waivers