Take it to North Houston

 

why lol? They won’t return my calls.

 

Call service and talk to Chris Brown…or Jon Gosling but Jon is on maternity leave for next two weeks

Since trim, not likely to be covered by CPO, I have same issue….ll

 

Haha funny because Chris is the one who I have been tracking down. I’m not going to beg him to take my money.

 

Chris never got back to me, but I did get in touch with the service manager. He wants to actually see the car before he says yes or no, so they're picking it up this afternoon. I think they might help me out since I just purchased it from them but we'll see.

 

This is also a common issue with the genesis cars with panoramic sunroofs. The headliners can be a pain to drop and you have to torque down the sunroof frame in a certain sequence. A trim tool is useful when removing the panels to minimize damage. If you do decide to do this yourself, drive it first after torquing the bolts down before putting it back together…it can be difficult to drive around with the headliner down but you don’t want to put it all back together and find out it’s still making noise or it’s actually worse (happened to me).

 

I drove two C6 corvettes back in the day and the targa tops creak and pop in those too. There are some fixes like lubrication, putting an o ring on these pins to make the fit tighter, and finally the dealer installing updated latches, but nothing made it go away 100 percent in either cars.

 

Mine does it every morning backing out of the driveway. I just ignore it.

 

From what I've seen, sometimes that creaking sound in your car can happen because the body's flexing a bit. It's more obvious in cars with bigger roofs. Check inside for any loose bits of trim or fittings that might be shifting around when the body moves.

 

My 2018 Panamera 4 E-Hybrid does this quite badly under chassis flex conditions but also on rough roads. The dealer says that Porsche will not cover the work under CPO and Fidelity Platinum will not cover it either. He quoted me about $2700 which, until reading this thread, I thought was the "we don't want to touch it" price. The 15 hours referenced by @Nickshu seems like a lot for an experienced tech, but maybe I am underestimating the complexity of the headliner removal. At that cost I am somewhat inclined to do it myself as I have a good amount of experience with trim work.

If somebody has access to the Porsche procedure documents for removing the headliner that would be incredibly helpful. Otherwise I will have to figure out how to set up a PCSS TSI account for them.

 

My car is currently at the dealer and I haven’t heard from them in a few days, so unsure if they are going to goodwill it for me or not.

I know how to remove the A pillar and roof console, but I don’t know how to remove the b/c pillar or the trim in the rear. The A pillar was tricky if you don’t know what you’re doing. There is a clip that needs to be disengaged with a pick, and it’s tough to see. There’s maybe an inch of space and you need both hands to do it, so I had a flashlight in my mouth. Still, 15 hours for a tech with a FSM seems pretty excessive if you ask me.

They told me maybe 1500 off the top of their head early in the process. I might consider paying that, but if it’s nearly 3k I will live with it or try to tackle it myself. If you get hold of any FSM documents please share. I watched a video of taking off the door card and there were some goychyas there too that might cause you to break stuff if you don’t know what you are doing.

 

Can confirm the A pillar is annoying. Only info I can offer on the headliner is that it also uses velcro in various places.. was very annoying when trying to route my rear dashcam wiring.

 

Mine went in 3 times across 2 different dealers. None of them could fix it. I wouldn't spend the time nor money to attempt the fix. These roofs just creak.

 

I would be reluctant to drop the headliner. That's what the dealerships are all afraid to do because it's really easy to make a costly mistake. It's bull**** that the CPO won't cover it; stating the obvious here.

All that said, I can vouch that this issue can be fixed. The first Porsche dealership I took it to wouldn't fix it. They said there was a clip broken inside the headliner, so they said someone had apparently messed with it, giving them justification to deny warranty coverage (again, total BS). So, I took it to another Porsche dealership near me and they fixed it no problem, under warranty. It's been fine ever since.

This is all to say, it can be fixed, but I'd be really reluctant to do it on my own. You could potentially get a good PDR guy to agree to deal with the headliner (they do headliners all the time, though they hate them too), but I would try to ensure that they'll make good on any potential damage.

Good luck!

 

Just an update. I was about to get them to goodwill the fix since I just bought it from them CPO. Hopefully I get it back in a few days. It's been a week with this boring base Macan. I keep forgetting it does not have soft close doors haha.