Hi again. Today I made arrangements with my SA to come by Saturday to pick up my special order 4 ehybrid. Earlier today he sent the final build with the specs etc which I compared to my build and discovered there are two two items in my car which I did not order. My overall experience with the dealer has been mediocre at best and I’m tempted to refuse this car even though the items are small in nature and about 1k extra. I’d also consider accepting the car if they give me a nice discount. Since it is not my exact build, can I refuse the car? Is that my right without any penalty? This is the first car I have ever ordered. Any advice? Thanks!

 

Of course you can refuse it.

What are the two options? If it has all of the options in your build PLUS 2 more, they should cover the full cost of those two options.

So only reject it if you dislike those 2 options or it's missing something you wanted.

 

I'd be angry about an omission of options not necessarily adding options. What's an extra 1K when you're spending this much? Tell them to eat the cost for sure, but I don't think this should be a deal breaker. Make them cover your second year of service or something.

 

I’m sure I’m making more of this than is necessary. I’m frustrated that I’ve waited 6 months (ordered 7/19) and the car is not exactly to my specs. I’m not worried about the expense but I’m outraged at the dealer as they are maintaining that I ordered these options even though they are clearly not on the build I approved. So far they have not offered to reimburse me for the additional expense or suggested any other benefits. We are meeting today so we’ll see what occurs. Thanks all!

 

What options are they?

 

I would refuse the car if they do not eat the cost of the options. And you are well within your rights to do so if you can demonstrate that they weren't on the build you approved. Also, some things can be deleted or undone by the dealer. Maybe they can 'erase' these options?

And, I'll second the question: what are the options?

 

As long as you got everything you ordered that little bit of ching is not as valuable as the time you're going to lose starting over from scratch. Unless your time has no value get whatever concession you can and then take your licks. Otherwise the end result of holding your high ground is going to be a self inflicted bitch-slapping resulting in nothing more than not having the car you want until later and that order may not turn out exactly right either.

 

While there were two errors, only one is material and worth noting. The car was equipped with the 7.2 kw onboard charger. We consciously chose to omit this option as our house is older and not presently equipped for the additional electrical needs. We really didn’t care about the faster charging as we will charge mostly at home overnight. I believe, possibly incorrectly, that I could use the universal 3.6 charger on this car. They have yet to offer this to me. I shouldn’t have to pay for additional equipment or pay for an electrician as a result of their error. They don’t seem to get it. Hence my frustration.

 

If you have a signed build sheet without this option the the dealer should at least cut you a substantial deal on the option. Perhaps it’s a blessing in disguise. my charge time dropped from 19 hours down to 2 1/4 hrs after installing a 240v line in my garage. Well worth the $375 for the electrician. I was very glad I ordered this option that the dealer tried to talk me out of!

 

Those guys talk like not getting the 7.2 is a mistake, I think you may want to read up on it because if I understand/remember correctly some of your information isn't correct; primarily that you need to rewire to use the 7.2. If I recall right you just don't get all it can give you on 120. Maybe inquire on the hybrid thread, those guys have a huge one going that they gravitate to for charging questions and other things which are specific to the hybrids.

 

Here’s the chart from the owner’s manual -

 

So he can use it without rewiring then, thought so but it's been a while since I was looking.

 

Yes. The 7.2 on-board works with either of the two supplied interchangeable cords/plugs; for 120v and 240v outlets. The 7.2 just doesn’t provide any advantage (or disadvantage) over the standard 3.6 on-board charger when plugged into 120v.

 

Just to wrap up, everything turned out okay. One of the problems was that I could not get a definitive answer regarding the charging from my SA. Alternatively, when I was out running errors the other day I stopped by another Porsche dealership to get some information re the charging. The SA there gave me some incorrect information- essentially telling me I could not charge at home with the 7.2 charger unless I did some major electrical work as the 7.2 was not compatible with 120 or 240/30amp outlets. Naturally I was annoyed. Ultimately I was assured, as others here have noted already, that the provided charger will work at my house. The dealer agreed to give me a discount due to the order error so I picked her up yesterday. All is well. Thanks for the input.

 

Congrats!