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My 16 macan had a milky film on the inside. No PPF or car washes. Both lenses were replaced. It took a few months, but they approved the warranty claim.
Last edited by BIG smoke; Jun 22, 2021 at 10:49 AM.
Unfortunately the refinishing is almost never a permanent fix. The problem usually returns at some point.
Well if the issue is the coating on the lens and the refinishing removes that, it should help a lot. Have you seen any reports of the crazing coming back after refinishing? What kind of problems happen after that (hazing, yellowing) all depends on how the lens is protected after refinishing. Even if there is hazing after getting it refinished, I think it would still be more economical and less wasteful to just get the headlights refinished every couple of years.
Well if the issue is the coating on the lens and the refinishing removes that, it should help a lot. Have you seen any reports of the crazing coming back after refinishing? What kind of problems happen after that (hazing, yellowing) all depends on how the lens is protected after refinishing. Even if there is hazing after getting it refinished, I think it would still be more economical and less wasteful to just get the headlights refinished every couple of years.
One of the P dealers in my (our) area, as well as a couple detailers (that also refinish headlamp lenses) have mentioned to me that refinishing is almost always temporary. How long the refinishing lasts in any given case varies. That’s what I’ve been told, and from my own personal experience of having a previous vehicle’s headlamp lenses refinished, they lasted about a year before the hazing began again (this particular vehicle was not garaged).
The issue of headlamp lens refinishing, and it unfortunately being a temporary fix, was also a topic covered on a recent episode of PBS’s Motorweek TV program.
As for the so-called “crazing” in the case of Macans, the dealer mentioned to me that replacement is the permanent fix. That being said, I’ve personally not known of anyone that’s had the Macan-specific crazing repaired/refinished. Only replaced. Maybe someone here in the forum has attempted refinishing? If so, how’d it go??
Last edited by CarGuyNVA; Jun 26, 2021 at 07:49 PM.
Reason: Additional info
One of the P dealers in my (our) area, as well as a couple detailers (that also refinish headlamp lenses) have mentioned to me that refinishing is almost always temporary. How long the refinishing lasts in any given case varies. That’s what I’ve been told, and from my own personal experience of having a previous vehicle’s headlamp lenses refinished, they lasted about a year before the hazing began again (this particular vehicle was not garaged).
The issue of headlamp lens refinishing, and it unfortunately being a temporary fix, was also a topic covered on a recent episode of PBS’s Motorweek TV program.
As for the so-called “crazing” in the case of Macans, the dealer mentioned to me that replacement is the permanent fix. That being said, I’ve personally not known of anyone that’s had the Macan-specific crazing repaired/refinished. Only replaced. Maybe someone here in the forum has attempted refinishing? If so, how’d it go??
Hot topic over at the macanforum.com I tend to agree that this will be only a temporary fix. Porsche should step up to the line with replacements.
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As for the so-called “crazing” in the case of Macans, the dealer mentioned to me that replacement is the permanent fix. That being said, I’ve personally not known of anyone that’s had the Macan-specific crazing repaired/refinished. Only replaced. Maybe someone here in the forum has attempted refinishing? If so, how’d it go??
Some folks over at MacanForum have had succes with refinishing. It takes a much more aggressive first step to get all the damaged headlight coating off. Looks like new.
I'm not disputing it's temporary. But when the headlights work fine and a new set is $4000, the economics of refinishing make a lot of sense.
Same issue on my '17 CPO Macan S. PCNA claims this is "wear and tear" and not covered by warranty - but this is clearly an issue of poor quality materials. They did offer a discount on replacement as "goodwill" - basically knocking down the profit markup on the replacement part cost. Interacting with PCNA to try and get this resolved has been HORRIBLE. Hold times on customer service of 40 minutes. ZERO replies when they say they'll "look into it".
I've had 5 Porsches and excellent customer service - until now. Will look to another brand for my next car.
I had the exact same problem with my 2017 Macan. Local dealer replaced them both under warranty. No questions asked, in fact they had the lights in stock and were able to replace them same day. I did provide pictures taken at night to show the light diffusion caused by the cracks. Good Luck.
I have a 2017 Macan with badly crazed headlight lenses. Has anyone tried purchasing and replacing original headlights with aftermarket (non OEM) headlights? My concern is they either won't fit or won't work (or both). Thanks in advance for your help.
I had a 2019 Macan that needed the headlights replaced. They replaced them but pretty much said that it was a one time replacement. I try to spray them with 303 products as much as possible because of its UV protection. So far, so good but not sure how long it will keep them from crazing again. I really do not think that Porsche puts any UV protection in their plastics. My 2016 Colorado has been outside three years longer than the Macan and its headlights and taillights are perfect. This really does seem to be a problem with Porsche plastic that Porsche wants to ignore.
Our 2017 Boxster was outside most of the time and had the headlights craze and replaced under warranty. Our 2022 Boxster 25 stays in the garage unless being driven and the headlights are perfect. So obviously if the headlights stay outside the plastic cannot take the UV from the sun and they craze. Porsche has had to replace hundreds of headlights so far and they have to know how bad they craze if the car is kept outside.
I first saw the crazing on my 2017 GTS lights ( Bi-Xeon) after it came back from the dealer for other service. I was convinced they mistakenly swapped mine with another car, which they denied ,and told it was normal wear and tear. Although I was still just under warranty at the time, they would not replace them. I was a bit shocked by their stance as these are an awful representation to put forth for the brand, and everyone notices them. I've finally had enough and will purchase the LED replacement package from Suncoast , with the hope that the LED lenses will not do this again. If anyone knows someone in the NYC area that would do the recoding I'd appreciate a referral.
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