I have a traqmate classic and it worked fine on HP computer until I upgraded to windows 10. Now it works except it errors out every time I try to open a video file. I am using a SONY HDR-CX110 with MTS files. I first tried down loading them the way I used to, which is with a USB cable, then tried plugging the chip into a USB chip reader and dragging and dropping them, then tried switching from STD definition to HD, and in all cases Traqmate errors out when trying to open video within traq studio. I even tried updating my graphic cards drivers, which updated fine, and installing K-light video drivers, still no luck.


I asked Traqmate and they said I should just buy a $375 Mobius camera and USB controller they sell. Given that they have stopped production I am not they excited about throwing another $375 into a system that is end of life.

Such a bummer as it used to work.

Anyone had this problem? Found a solution?

 

I always had to use Sony's Vegas or other suite to rerender from .mts to .mp4 or avi files.

I sold maybe 55-60 HDR CX100 and 110 setups with Traqmate new, but haven't had a customer with that setup in several years. The quality is good!