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Help!! smarty cam problems

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Old 05-05-2015, 05:57 PM
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Matt Romanowski
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Originally Posted by CharleyH
After analyzing the Log file AiM believes the issue is with the main unit (I guess it is called the key pad, i.e. The item pictured in my earlier post). I mailed it to them today so they can troubleshoot and repair or replace.

Thanks for all of the help,
Charley
Sounds like a better plan than trying a new SD card. Let us know what they find.
Old 05-07-2015, 03:31 PM
  #17  
CharleyH
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I just got a call from AiM and they figured out what the problem was. It turns out that there was a short run of doors that had a less than optimal design. There is a **** on the door that hits a switch telling the camera when the door is open or closed. That **** wasn't aligning properly so the camera thought the door was open. Apparently the camera assumes that when the door is open that the SD Card is about to be taken out, so it writes everything to the card. In this case the camera was trying to take video and write to the card at the same time (which I guess it doesn't normally do) so it was overwhelming the processor.

They replaced the door with the new design and are sending the camera back today.

Charley
Old 05-07-2015, 05:46 PM
  #18  
jwasilko
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AiM support is amazing...
Old 05-07-2015, 05:51 PM
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Yes. It is.
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