Porsche Connect Not working 2019 Cayenne
02-09-2020, 05:28 PM
#1
Porsche Connect Not working 2019 Cayenne
Hi all,
First post here. We bought our 2019 Porsche Cayenne and from the beginning the Porsche connect wouldn't work. After calling porsche connect and taking it into the dealership and spending hours of my time trouble shooting with Porsche connect - Porsche Connect insisted my new Cayenne needed a brand new PCM.
The dealership refused. Instead they said suddenly (after insisting nothing was wrong), that they would replace the Central Control Unit.
I took it in and got central control unit replaced.
1. the SIM card that came with my Porsche Cayenne (I know I had one because Porsche Connect made me pull it out and put it back in during one of the many hours I spent with them), is now MISSING.
Is the SIM card piece attached to the Central control unit? Was this an oversight at the Porsche dealership when they replaced the Central control unit??
2. the car now idles really roughly and it's noisy and rough when I am at a stand still or in park position. I don't know what they did but something changed.
Help...
First post here. We bought our 2019 Porsche Cayenne and from the beginning the Porsche connect wouldn't work. After calling porsche connect and taking it into the dealership and spending hours of my time trouble shooting with Porsche connect - Porsche Connect insisted my new Cayenne needed a brand new PCM.
The dealership refused. Instead they said suddenly (after insisting nothing was wrong), that they would replace the Central Control Unit.
I took it in and got central control unit replaced.
1. the SIM card that came with my Porsche Cayenne (I know I had one because Porsche Connect made me pull it out and put it back in during one of the many hours I spent with them), is now MISSING.
Is the SIM card piece attached to the Central control unit? Was this an oversight at the Porsche dealership when they replaced the Central control unit??
2. the car now idles really roughly and it's noisy and rough when I am at a stand still or in park position. I don't know what they did but something changed.
Help...
02-10-2020, 02:59 PM
#2
Today Porsche Dealership emailed me back saying the 2019 Porsche Cayenne does not come with a removable SIM card in the sim card slot.
Too bad for them, I had to spend hours with Porsche connect via phone and one of the very things they made me do over the phone was check to see there was a removable SIM card and to remove it and put it back in.
I'm not sure why the Dealership is lying to me. Perhaps because I am a woman?
Has anyone had this issue before?
Too bad for them, I had to spend hours with Porsche connect via phone and one of the very things they made me do over the phone was check to see there was a removable SIM card and to remove it and put it back in.
I'm not sure why the Dealership is lying to me. Perhaps because I am a woman?
Has anyone had this issue before?
03-21-2020, 02:48 PM
#3
Today Porsche Dealership emailed me back saying the 2019 Porsche Cayenne does not come with a removable SIM card in the sim card slot.
Too bad for them, I had to spend hours with Porsche connect via phone and one of the very things they made me do over the phone was check to see there was a removable SIM card and to remove it and put it back in.
I'm not sure why the Dealership is lying to me. Perhaps because I am a woman?
Has anyone had this issue before?
Too bad for them, I had to spend hours with Porsche connect via phone and one of the very things they made me do over the phone was check to see there was a removable SIM card and to remove it and put it back in.
I'm not sure why the Dealership is lying to me. Perhaps because I am a woman?
Has anyone had this issue before?
Don’t think they are lying, just do not know what to tell you as Porsche really has this Connect process screwed up!
I took more pics of app and settings and sent to service staff and sales rep, opened another case with Porsche Tech
