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Porsche Connect not working

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Old 02-03-2019, 12:03 PM
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afel
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Angry Porsche Connect not working

Purchased a 2019 Cayenne Turbo and took delivery on Jan 29, 2019. Dealer claimed the system to register the vehicle with Porsche Connect is down so I have not received a Connect id. Cannot complete the set-up of my Cayenne, no app's, etc. Anyone else have this issue or take delivery this past week? Thanks all!!!
Old 02-03-2019, 02:57 PM
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JCWLS3
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Working for us, but we took delivery of our Turbo a month ago. Our car forgets Porsche ID for both of us on a semi-regular basis. Have your ID handy at all times.
Old 02-03-2019, 03:12 PM
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afel
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Thanks for the update! Per Porsche dealer it started just last week so I’m hopeful for an update! Thx again
Old 02-03-2019, 03:33 PM
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WCH BOS
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My Cayenne also forgets the Porsche ID every couple of days. I suppose it has a lot on its mind.
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Old 02-03-2019, 03:38 PM
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JCWLS3
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Yes. ****ty programming!
Old 02-03-2019, 04:35 PM
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afel
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Lol! Just seems odd and I am not sure I agree with the dealer where it is being claimed as a national outage.
Old 02-04-2019, 08:47 AM
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LSR
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Default Porsche ID

If you didn’t receive an email with your Porsche ID, just call Porsche Connect. They will hook you up ASAP. That’s what I had to do.
Old 02-04-2019, 03:10 PM
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Turboace
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I’ve found that the app has to be running on my phone or else it won’t automatically login to your PORSCHE ID.
Old 02-04-2019, 03:12 PM
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That worked!!! Thanks so much ��
Old 02-04-2019, 06:01 PM
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Benedict14
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Originally Posted by Turboace
I’ve found that the app has to be running on my phone or else it won’t automatically login to your PORSCHE ID.
Do you have background app refresh turned on for the app ? If not, turn it on, restart the phone and then sign in again if necessary.
Old 02-05-2019, 11:02 AM
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My dealer told me that I would get an activation code via email within two days after delivery. After waiting for a day and a half, I was getting impatient and called 1-800-Porsche. They asked me to verify a few details and sent me an activation email as I was still on the phone with them. Went home and was able to set up Porsche Connect with the new code within a few minutes. The car has not forgotten my Porsche ID since I set it up. I did complete the all the details for the driver profile and linked up with the Connect app on my Samsung (android) phone, but not sure if these would be the reason why so many have said the car forgets the Porsche ID.

Couldn't be happier with Porsche Connect so far. I've gone from relying 100% on my phone in the 958 to give me driving directions to using the gigantic screen that is the PCM to tell me how to avoid traffic. I still keep Waze active on my phone to alert me to speed traps via Bluetooth.

I also kept my options list fairly lean by Rennlister standards when ordering the car, so did not opt for HUD. I can honestly say I don't regret the decision at all, since the directions - arrows, distance to the next turn, street name of the next turn - are all clearly displayed in Tube 2 (the second one from the left). Everything lies within my peripheral field so I don't really have to take my eyes off the road.
Old 02-06-2019, 11:48 AM
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Does the app allow you to turn on the heated windshield after a remote start?
Old 02-06-2019, 11:51 AM
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LSR
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Default Porsche connect

The app does not provide for remote start.
Old 02-06-2019, 11:56 AM
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pokingaround
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Originally Posted by LSR
The app does not provide for remote start.
Whoa. Is that a Porsche thing or a Cayenne thing (e.g. does the Panamera offer remote start?)

I've had remote start in my last 2 cars dating back 5 years. Would hate to be without that.
Old 02-06-2019, 12:06 PM
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Originally Posted by pokingaround
Whoa. Is that a Porsche thing or a Cayenne thing (e.g. does the Panamera offer remote start?)

I've had remote start in my last 2 cars dating back 5 years. Would hate to be without that.
It could be that Porsche does not want an idling engine. They want you to drive off as soon as you start the engine, even on a cold day.

They do have the remote pre-heating/cooling functions accessible via the Connect app if you have an e-hybrid.


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