Bait and Switch? Looks like what PCNA advertised as 2-year extension of the new vehicle warranty for Cayenne Diesels has molded into a "list of covered parts only" warranty recently.

Yesterday I dropped my CD for a headlight assembly module fault and am being told that it is not a covered repair from the warranty list under the 'extended warranty'.

I went back-and-forth to explain that there are two warranties: the emission module components 10-year plus the 2-year 'bumper-to-bumper' extension on the new vehicle warranty for all affected CDs.... however, no luck so far.

Called two dealers.

Has PCNA few years ago advertised one thing for their warranty extension and now are actually directing dealers to only provide limited warranty? Does anyone have any experience getting recent warranty claim processed?

 

I'll chime in.
Typically, the diesel is very reliable.
However, problems can occur with any vehicle.
The most common problem is usually with the Emission stuff: sensors, ad blue, heater element, etc.
IMMEDIATELY covered by Porsche.

The 2 year bumper to bumper should have been finished by now.
Since the last diesel to come to America is 2016 model. Then, the ''fix'' occurred a year afterwards.
I'm surprised it still has the 'Bumper to bumper'

Then, it boils down to relation with the Dealer.
If they do not know who you are, then they may not ''go to bat'' for you.
Dealerships can be funny like that.

You can call the Porsche Headquarters in Georgia.
Give them your VIN.
Maybe they can give you better advice and direction.

Hope this helps

 

Don’t know what year is the OP’s CD. If it is a ‘15-‘16, then there is still a chance it is covered under the extended “new” warranty. Remember that because of the stop sale, some “16 were not sold as new until after the fix. Hence that hotpoch of warranties as shown in the sticky thread. My advice is actually call PCNA, give the VIN number and check the coverage.

If it is still under the four plus two coverage, then OP has to insist it is an extension of the new car warranty. Some dealers confuse the extension as CPO because that is how PCNA inputs it in the system. It is not CPO. CPO has its own exclusions - cosmetics and wear and tear. I bet that is why the dealers are denying coverage, using the CPO terms. Just my thoughts.

 

Our '15 is covered under the bumper to bumper for another month. So it's possible a '16 would have even more coverage....