HAVE YOU BEEN DEFRAUDED BY A PORSCHE DEALER?
12-06-2012, 05:32 PM
#1
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HAVE YOU BEEN DEFRAUDED BY A PORSCHE DEALER?
In the last few weeks I have become aware from several independent sources of a scheme where certain Porsche dealers are defrauding new car customers. Here is how the scheme works:
An unsuspecting customer buys a new car from a Porsche dealer. The dealer, unbeknownst to the customer, has reported the car "sold" at an earlier date to PCNA to inflate sales figures and has "punched" the warrantee. So the 4 year/50K mile warrantee starts running once the warrantee is punched. There is no disclosure from the dealer as to this practice and nothing is written on the customer invoice to advise the customer as to the practice.
If the customer doesn't catch the fraud, they are left with a reduced warrantee period. Interestingly, the EPA Emissions Warranty also starts with the "punch" and I'm not sure if the EPA would get the joke.
So the new Porsche owner learns he will not be receiving a 4 year warranty when he brings the car to a dealer for routine maintenance (or a catastrophic failure) and the dealer’s service invoice reflects the actual "Warranty Expiration Date." I'm sure many owners never even notice, till something breaks like a rear main seal or an intermediate shaft bearing. Then the customer is left holding the bag.
I encourage the Rennlist readers who have purchased new cars within the last 4 years to determine if they received a full four year warranty. Here is how to check:
1. Find your new car purchase invoice from your Porsche dealer and find the “Sale date.”
2. Review any service invoice received from a Porsche dealer. The “Warranty Expiration Date” is reflected on it near the top of the form.
3. If the Warranty Expiration Date is less than four years from the Sale Date, you have been the victim of a fraud scheme. Unless the dealer disclosed the shorter warranty period at the time of purchase.
If you believe you have been victimized, send me a personal message with your contact information.
An unsuspecting customer buys a new car from a Porsche dealer. The dealer, unbeknownst to the customer, has reported the car "sold" at an earlier date to PCNA to inflate sales figures and has "punched" the warrantee. So the 4 year/50K mile warrantee starts running once the warrantee is punched. There is no disclosure from the dealer as to this practice and nothing is written on the customer invoice to advise the customer as to the practice.
If the customer doesn't catch the fraud, they are left with a reduced warrantee period. Interestingly, the EPA Emissions Warranty also starts with the "punch" and I'm not sure if the EPA would get the joke.
So the new Porsche owner learns he will not be receiving a 4 year warranty when he brings the car to a dealer for routine maintenance (or a catastrophic failure) and the dealer’s service invoice reflects the actual "Warranty Expiration Date." I'm sure many owners never even notice, till something breaks like a rear main seal or an intermediate shaft bearing. Then the customer is left holding the bag.
I encourage the Rennlist readers who have purchased new cars within the last 4 years to determine if they received a full four year warranty. Here is how to check:
1. Find your new car purchase invoice from your Porsche dealer and find the “Sale date.”
2. Review any service invoice received from a Porsche dealer. The “Warranty Expiration Date” is reflected on it near the top of the form.
3. If the Warranty Expiration Date is less than four years from the Sale Date, you have been the victim of a fraud scheme. Unless the dealer disclosed the shorter warranty period at the time of purchase.
If you believe you have been victimized, send me a personal message with your contact information.
12-06-2012, 07:34 PM
#3
Rennlist Member
It may not be news but it's fraud nonetheless. I'm sure the US Attorney would like to hear about this, even though Porsche owners may not be the most sympathetic victims.
12-06-2012, 08:44 PM
#4
I agree its not right if its happening, but if you are knowledgable about the basics of warranty law and willing to stand up for yourself its only a minor annoyance.
Regardless of what their computer says your paper work on a new (no previous registrations) contains the purchase date and mileage. That is all that matters in such a dispute and the dealers know it. Only an idiot dealer would not honor the warranty when challenged with the proper documentation.
Now if the car was previously registered (or used as a demonstrator/loaner) and sold to you as new, then the state you purchased it would like to talk to you and then have a conversation with the dealer
Regardless of what their computer says your paper work on a new (no previous registrations) contains the purchase date and mileage. That is all that matters in such a dispute and the dealers know it. Only an idiot dealer would not honor the warranty when challenged with the proper documentation.
Now if the car was previously registered (or used as a demonstrator/loaner) and sold to you as new, then the state you purchased it would like to talk to you and then have a conversation with the dealer
12-06-2012, 11:14 PM
#6
Race Director
I agree its not right if its happening, but if you are knowledgable about the basics of warranty law and willing to stand up for yourself its only a minor annoyance.
Regardless of what their computer says your paper work on a new (no previous registrations) contains the purchase date and mileage. That is all that matters in such a dispute and the dealers know it. Only an idiot dealer would not honor the warranty when challenged with the proper documentation.
Now if the car was previously registered (or used as a demonstrator/loaner) and sold to you as new, then the state you purchased it would like to talk to you and then have a conversation with the dealer
Regardless of what their computer says your paper work on a new (no previous registrations) contains the purchase date and mileage. That is all that matters in such a dispute and the dealers know it. Only an idiot dealer would not honor the warranty when challenged with the proper documentation.
Now if the car was previously registered (or used as a demonstrator/loaner) and sold to you as new, then the state you purchased it would like to talk to you and then have a conversation with the dealer
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12-07-2012, 10:54 AM
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I do not see a warranty exp. date on my invoice where I had them install the OEM hitch on my Cayenne. The box is empty. Will need to wait for my first 10K service
12-07-2012, 11:22 AM
#11
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As for the dealer honoring the last 2 weeks, if you were on the road try getting another dealer to honor it.
I would be pissed, just on the principle.
12-07-2012, 11:40 AM
#12
If this indeed does occur, the dealer is playing a dangerous game with their finance company. New cars are "floorplanned" meaning, they are not the owned by the dealer. The mfr and its finance partner own the cars and have them on the floor for a small interest rate paid by the dealer.
When the dealer sells the car, the dealer gets paid and the warranty starts, etc. If the dealer is playing games with dates of sale, then he is defrauding the mfr and finance company which has much larger repercussions than a few weeks on a warranty. Meaning, the mfr and finance company can shut them down and take the inventory.
When the dealer sells the car, the dealer gets paid and the warranty starts, etc. If the dealer is playing games with dates of sale, then he is defrauding the mfr and finance company which has much larger repercussions than a few weeks on a warranty. Meaning, the mfr and finance company can shut them down and take the inventory.
