Pseudo emergency help needed
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Joined: Feb 2005
Posts: 1,269
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From: Lexington, KY
Originally Posted by phaedrus242
Having worked as an advisor for both Mercedes-Benz and now Porsche, I can tell you without hesitation that this is not the case at all. In fact, I do not have one colleague currently working for any other brand that gets a bonus based on this. The brand does not pay the service manager, the dealership does. What would be the motivation for the dealer to pay more money for some one to essentially bring in less work and, in turn, make them less money in warranty reimbursements from the manufacturer? We get paid whether the customer pays or warranty pays. The concern is if warranty decides not to pay, the dealer ends up eating the total cost of the repair.
Correct me if any of that is not your experience.
Mike
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Originally Posted by mudman2
I don't think the dealer would be upset, they get the work under warranty at good rates
Instructor
Joined: Jan 2004
Posts: 100
Likes: 0
Wait......somewhere you mentioned you didn't buy this vehicle from the dealer who is kissing you off.....so he has not made the initial profit on the car and that may make him reluctant to not only eat into his non existentent profit on the sale but also to sort of send a message. It may be a short term outlook on his part but he is human. If I misinterepeted this point then forget what I said and scream your guts out in protest. LOL.
Burning Brakes
Joined: Sep 2004
Posts: 832
Likes: 3
I would consider your window blowing out because you shut your door a pretty serious defect in materials or workman ship. I would say the glass was defective, period. This shouldnt even be a discussion in my opinion, the glass, or whats left of it should be warrantied. I guess the only side of thier story and I can understand is people abusing the warranty. Say I accidently brake the glass with my snowboard or something, while I wouldnt try to get that warrantied there are a TON of people who would if there was a glass warranty.
And by the way, the tension of the rear glass against its stops isnt set with the latch mechanism in the rear lid, its set by the hook on the window itself, which screws in and out and is held in place with a lock not. I highly doubt the technician repositioned the the depth of the hook on the rear glass when the latch mechanism was replaced. Why... because they wouldnt have had too; theres no adjustment to it, therefore if it was ok with the previous latch then it would have been fine with the new one.
The only other thing I can think of is the pressure vents inside the car are totally clogged and as you mentioned the pressure blew the rear glass out. I dont even know if thats possible as BOTH would have to be completely clogged somehow which is very unlikely because they are located on opposite sides of the car from each other. I guess it would be worth checking them though..
There are two pressure vents, the easiest one to reach is in the rear compartment where the first aid kit and warning triangle are.
And by the way, the tension of the rear glass against its stops isnt set with the latch mechanism in the rear lid, its set by the hook on the window itself, which screws in and out and is held in place with a lock not. I highly doubt the technician repositioned the the depth of the hook on the rear glass when the latch mechanism was replaced. Why... because they wouldnt have had too; theres no adjustment to it, therefore if it was ok with the previous latch then it would have been fine with the new one.
The only other thing I can think of is the pressure vents inside the car are totally clogged and as you mentioned the pressure blew the rear glass out. I dont even know if thats possible as BOTH would have to be completely clogged somehow which is very unlikely because they are located on opposite sides of the car from each other. I guess it would be worth checking them though..
There are two pressure vents, the easiest one to reach is in the rear compartment where the first aid kit and warning triangle are.
Instructor
Joined: Apr 2004
Posts: 162
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Originally Posted by mts
I called my Service Manager friend just now and I stand corrected. He does not get a bonus from the manufacturer for keeping warranty costs down as I thought he had mentioned. I appologize for the error. However, his average cost per warranty claim is monitored monthly by the manufacturer and he does have an incentive to keep this reasonable as he can get into hot water if it isn't. In addition, if he manages this well he indicates he's less likely to get a warranty claim turned down. Which, as you mentioned is the real issue as the dealer then eats the cost. If they eat the cost it hits the bottom line of his segment of the business and will, in turn, hit his wallet.
Correct me if any of that is not your experience.
Mike
Correct me if any of that is not your experience.
Mike
