Yes - the new steering rack has fixed that problem.

Vehicle still is a lemon in accordance with MA. law as all repairs not effected within specified time frame. Vehicle still has other issues as well. Tired of extensive time without vehicle, hassle, etc. Tried to discuss with PCNA but no replies.

 

Fortunately the Massachusetts legislature had the foresight to concoct legislation that mandates a manufacturer to repurchase a properly operating vehicle because it took so long to repair that it aggravated the owner.

 

MA law says that the owner must send lemon law letter to manufacturer after 15 days...I waited 32 days in service before sending.

MA law says manufacturer gets 7 days to effect final repair...I gave them 16 days and it still isn't right.

As I have said before, including my post prior to yours, it still isn't fixed properly (vibrations, burning multiple quarts of oil in 2.5K miles, clouds of smoke on start up/steering wheel shake and pull, etc.)

48 business days out of service in 10 months is roughly 1 week out of every 4 since I have owned it.

After waiting more than twice as long as required by law, turning down PCNA's offer of cash to offset my troubles, not having vehicle that is working properly, you still think I am out of line for saying "enough is enough"?

 

you wanted to be the first on the block with a new Cayenne huh. well thats what you get, I'm kept busy all day with these things, you have to understand that this is a brand new vehicle...so there is going to be problems, we deal with them the best we can ( I have engineers working on CEL sensitivity issues for that CEL that wont go off) and you just need to be patient. no need for a buy back, they can (if you've been nice to your rep and dealer with good surveys) credit you for a car payment for your down time. just realize you are part of the current test audiance and your helping future owners/enthusiasts

 

Oh, please..... This has nothing to do with being "...the first on the block with a new Cayenne..." And it's hardly accurate to opine that this is "...what you get...." When one spends upwards of $65,000 for a vehicle, there is a reasonable expectation that these sorts of issues have been largely dealt with before the vehicle is released for public sale. Obviously, there is no way all defects can be identified and corrected as time and use will ultimately reveal some defects in castings, software programming, alignments, secure points, etc.....

With regard to no need for a buy back, that seems hardly a decision for you to make on someone else's behalf.

Also, most of us on this forum know how to maintain professional, positive relationships with our sales folks, service advisors and service technicians. There is little need to "be nice" and pander to dealerships when you maintain professional relationships predicated on facts and data and civil, reasonable requests. The point of the thread is an on-going perception (that seems to be regulalry enforced) that Porsche Cars North America is largely out of touch with its customer base, and could do well to send most of its reps (note I said most, not all as there are good ones out there who do not deserve to be bashed) to Customer Service 101 courses. While the customer can never be 100% "right", there is a corollary that the manufacturer can also never be 100% right. It would help if PCNA could find some way to achieve some middle ground with its customers.

Finally, your assertion that "just realize you are part of the current test audiance and your helping future owners/enthusiasts" is nonsense. Most sane folks I know are unwilling to pay the amount of money we have paid for these vehicles to be a "test" audiance sic. While I have no way of knowing, my guess is that you would feel similarly "dismissed" by PCNA were you in Don's shoes.

Tossing hand grenades (as you appear to have done in your post) in these fora does little to help those of us who are trying to help one another.

Simply my opinion, worth a cup of coffee when you throw in another $1.76.

 

Nice to dealer - absolutely...sent nice letters, nice comments to GM, saleman, tech, booze to tech, perfect surveys, etc. Dealer and I have no issues whatsoever. Invited to salesman's wedding even.

Wasn't first on block, not even owned for a year yet. Didn't know that car I was buying was #14 made...was told after problems occured.

Turned down PCNA's offer of $1350 check for "my troubles"...wanted to be a team player. Didn't send Lemon Letter at 15 days as was my right.....waited until 32 days in service - had to send to protect my rights. Didn't claim Lemon when "final repair attempt of 7 days" came and went. Didn't claim Lemon when vehcile went into service yet again.

Called PCNA early on - they promised call back in 3 days - no call back. Called again - they promise call back in 3 days - no call back. Regional serivce Rep. won't give out his number or his email. Asked GM to have him call me - it takes almost 2 weeks and he leaves message with no call back. Tells me to talk to Service Dept. at dealer. Email him via service department - no response.

Car in service department for 48 business days already - PCNA will not respond to my calls, my letters or my messages.

Obtained an attorney who wrote letter to PCNA wanting to discuss - sent it registered mail - no response.

Vehicle still not right. Can't keep after warranty as repairs could be insanely expensive if this keeps up.

Spent over $95K on vehicle...been team player to date - all I have is expensive fruit. Tried to discuss with PCNA to work out - they don't seem to care. Lemon Law in place to protect consumer in exactly this type of situation.

 

Or is that a sign of groom's remorse; looking for a reason to come home fast...

 

Who is guy????

Toby you got it right & DC is a stand up guy (a true enthusiast) who buys NEW. Someone PCNA should do back flips for.

fxnprch sounds like a service rep who hasn't spent $70K for a car and doesn't understand what people who spend for "value added" expect. He should go thru a Neimans or Nordstrom customer service course.

If PCNA feels we are a test audience they shoud disclose it up front before sale, so that we are aware of it. BTW, do you think it would reduce sales if they did?

 

I don't care what some of you have to say but if you have a problem with a $100K vehicle, lemon the dam thing.

If your dealer has been great and Porsche takes care of you...and you see other Turbo owners happy, trade for another one.

Otherwise, I don't think Porsche would test this car for so many years and now decide to use us as a test bed. Unless they decided to re design something to cut corners, it would be stupid and hurt their reputation dearly.

Regarding some of these articles on this forum, it looks as if to apply for a lemon law you have to go to hell and back, why?

We have a friend who bought a Cayenne Turbo from another state "USED" with 5k on the clock. He said the dam thing rattled soo much, burned 1qt. of oil every 1000 miles and overheated on hot days going up to the mountains. In 1 week Porsche purchased the car back without any hesitation and the car had 10K on the clock.

Our experience with the car has been truly a joy, 1 issue but taken care of quickly (PCM), as a reference only 3k on the clock and 1 qt. of oil every 1500 miles.

Otherwise, early signs of problems can lead to bigger headaches down the road.

 

COLM!!!

You never told us they repaired your Cayenne!

Toby

 

Lemon lawed a Mercedes E500 last year so I can sympathise with you DC. My dealer was nice, apologetic and I had no problems with them, just the car.

Bottom-line is that those of us brave enough to buy these cars in the first year and help the manufacturer shake it down should be treated with added attention not disdain (what planet is fixnprsch from?)

When my company releases new code we get aggressive with our service not complacent.

Good luck. The attorney was a smart move.

 

DC Cape Cod:

I had almost identical issues to yours with TWO Cayennes, a 2003 and 2004. My dealer did everything to rectify but received NO support from Porsche NA. My experiences mirrored yours with reagrds to Porcshe NA's arrogance and complete lack of concenr for taking care of their customer. In the past two years I have purchased four Porsches, a 2001 C4, a 2003 C4S and the two Cayennes. After numerous unsuccessful repair attempts and Porcshe's refusal to even sepak with me (other than their 1-800 customer service lackies) I decided to trade the Cayenne on an A8L and take the loss as opposed to deal with the hassles of the Pennsylvania lemon law. My disdain for Porcshe as a company riuned my enjoyment of my C4S which lead me to sell it back to the dealer. They may have saved several thousand by me not lemoning my Cayenne but they have lost a lifetime customer as there is nothing that would compel me to buy one of their cars ever again. I wish you the best in getting your issues resolved but be prepared for a long frustrating process in dealing with the incompetant Porcshe mgt. individuals.

 

My situation has been resolved to my satisfaction.

Special thanks to Alfie at IRA Porsche (Rennlist Sponsor) - his dedication to both Porsche AND his client made this possible.

 

Good for you DC & for PCNA.

It's a pleasure to hear that some in PCNA are responsible folks.

 

Great news DC

Calm heads win the day !