Issue with FabSpeed exhaust tips
#1
Instructor
Thread Starter
Issue with FabSpeed exhaust tips
i purchased a 2008 997.1 TT approximately 6 months ago that had, among other mods, a FabSpeed exhaust with tips that I assume are black chrome - although they do not look as dark as the black chrome currently on FabSpeed's website. Cut to the chase - one of the tips is losing much of the black chrome coating and is showing just chrome. Is there an easy way to remove the black chrome from the the other tips so they match. FabSpeed won't address the problem because I'm not the original purchaser. This is not meant to be a bash FabSpeed post, just seeing if there is a solution short of buying new tips. Thanks
Last edited by vettenomore; 09-05-2016 at 10:13 AM.
#3
Drifting
i purchased a 2008 997.1 TT approximately 6 months ago that had, among other mods, a FabSpeed exhaust with tips that I assume are black chrome - although they do not look as dark as the black chrome currently on FabSpeed's website. Cut to the chase - one of the tips is losing much of the black chrome coating and is showing just chrome. Is there an easy way to remove the black chrome from the the other tips so they match. FabSpeed won't address the problem because I'm not the original purchaser. This is not meant to be a bash FabSpeed post, just seeing if there is a solution shirt of buying new tips. Thanks
I say this because I was about to buy some of these tips from them.
I won't now.
Who cares if you aren't the original owner? It's not a motor or gearbox we are talking about. They should last. It's not as if they're cheap.
It cracks me up how these companies just sqirm out of anything they can.
I'll buy another brand now.
#5
Burning Brakes
i purchased a 2008 997.1 TT approximately 6 months ago that had, among other mods, a FabSpeed exhaust with tips that I assume are black chrome - although they do not look as dark as the black chrome currently on FabSpeed's website. Cut to the chase - one of the tips is losing much of the black chrome coating and is showing just chrome. Is there an easy way to remove the black chrome from the the other tips so they match. FabSpeed won't address the problem because I'm not the original purchaser. This is not meant to be a bash FabSpeed post, just seeing if there is a solution short of buying new tips. Thanks
You can easily remove the rest of the infamous "Black Chrome" with blue-job chrome polish and some elbow grease:
http://blue-job.com
Good Luck
Art
#6
Instructor
Thread Starter
I have the same fabspeed black chrome which stopped being black chrome after a few thousand miles LOL!
You can easily remove the rest of the infamous "Black Chrome" with blue-job chrome polish and some elbow grease:
http://blue-job.com
Good Luck
Art
You can easily remove the rest of the infamous "Black Chrome" with blue-job chrome polish and some elbow grease:
http://blue-job.com
Good Luck
Art
Art - thanks for the info - glad to hear there is a solution even it requires a little grunt work! Although I didn't intend to start a bash FabSpeed thread, the replies above clearly indicate a problem with this product. It looks like FS would want to stand behind their products and address issues when they arise - not ignore them.
#7
Drifting
Art - thanks for the info - glad to hear there is a solution even it requires a little grunt work! Although I didn't intend to start a bash FabSpeed thread, the replies above clearly indicate a problem with this product. It looks like FS would want to stand behind their products and address issues when they arise - not ignore them.
Typical.
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#8
Rennlist Member
Sorry, but the price that they (Fabspeed) charges for those China/Taiwan tips is ridiculous...SpeedTech sells a nicer set for half the price and if you want to go fancy, order the Kline carbon fiber tips.
Manuel
Manuel
#9
Miserable Old Bastard
Rennlist Member
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The black chrome exhaust tips I got from Fabspeed last December at their half-off sale still look just like new. However, I haven't installed them yet and they are still in their original packaging. Maybe I'll just admire them as they are and they should last forever. Anyway, fingers crossed they will hold up for a while once I install them.
#10
The black chrome exhaust tips I got from Fabspeed last December at their half-off sale still look just like new. However, I haven't installed them yet and they are still in their original packaging. Maybe I'll just admire them as they are and they should last forever. Anyway, fingers crossed they will hold up for a while once I install them.
I too ordered the exhaust tips, and although I ordered them in the polished rather than the black chrome finish, they look to be of very good quality. That said, even with the sale price, they are quite expensive for exhaust tips (I bought a set of similar tips for my wife's BMW for a fraction the price) but then again it seems that everything associated with the 911 Turbo is expensive!
That said, even for a "small ticket" item like exhaust tips, John G was very responsive to my questions and made sure to follow up regarding the sale and shipping. I find it hard to believe they would run and hide if someone had a problem with an item they can verify was one of theirs. I have not yet installed my tips yet either, due to some seized up exhaust components preventing me from removing my stock tips so far, but I would expect for the price that I paid not to have any issues with these. To the OP, I'm not sure if a complete replacement of the old tips that you bought 2nd hand with new ones is exactly the right thing to expect, but I would expect some sort of response or maybe even a deep discount off of a new order.
#11
Instructor
Thread Starter
Since people tend to speak up only when there is a problem, and not as much when they are satisfied, I'll toss in to this discussion that I had a very positive experience dealing with Fabspeed in my first (and so-far only) dealings with them. John G. at Fabspeed occasionally posts on these forums and is very accessible via email. I don't know who the OP was dealing with, but if not John G. he may want to drop him a line. I don't necessarily want to post someone else's email address on here, but it can be pretty easily found on their website.
I too ordered the exhaust tips, and although I ordered them in the polished rather than the black chrome finish, they look to be of very good quality. That said, even with the sale price, they are quite expensive for exhaust tips (I bought a set of similar tips for my wife's BMW for a fraction the price) but then again it seems that everything associated with the 911 Turbo is expensive!
That said, even for a "small ticket" item like exhaust tips, John G was very responsive to my questions and made sure to follow up regarding the sale and shipping. I find it hard to believe they would run and hide if someone had a problem with an item they can verify was one of theirs. I have not yet installed my tips yet either, due to some seized up exhaust components preventing me from removing my stock tips so far, but I would expect for the price that I paid not to have any issues with these. To the OP, I'm not sure if a complete replacement of the old tips that you bought 2nd hand with new ones is exactly the right thing to expect, but I would expect some sort of response or maybe even a deep discount off of a new order.
I too ordered the exhaust tips, and although I ordered them in the polished rather than the black chrome finish, they look to be of very good quality. That said, even with the sale price, they are quite expensive for exhaust tips (I bought a set of similar tips for my wife's BMW for a fraction the price) but then again it seems that everything associated with the 911 Turbo is expensive!
That said, even for a "small ticket" item like exhaust tips, John G was very responsive to my questions and made sure to follow up regarding the sale and shipping. I find it hard to believe they would run and hide if someone had a problem with an item they can verify was one of theirs. I have not yet installed my tips yet either, due to some seized up exhaust components preventing me from removing my stock tips so far, but I would expect for the price that I paid not to have any issues with these. To the OP, I'm not sure if a complete replacement of the old tips that you bought 2nd hand with new ones is exactly the right thing to expect, but I would expect some sort of response or maybe even a deep discount off of a new order.
I'm not sure who I spoke to when I called originally. And when I called, I didn't have any specific expectations except to see if there was "anything" that could be done considering the obvious defect with the product. That said, because I am the second owner, I don't really know how long the exhaust has been on the car although I do know the PO didn't just buy tips, he purchased a FS exhaust system - so the original cost was significant.
Again, my original purpose was not to bash FS but to find out if anyone had an idea about how to remove the black chrome finish since FS didn't offer an alternative except, I guess, to purchase new tips at full cost. If I can get the finish off and have decent regular chrome tips, that's fine - if not, I'll purchase new tips but definitely not FS black chrome tips!
#12
I'm not sure who I spoke to when I called originally. And when I called, I didn't have any specific expectations except to see if there was "anything" that could be done considering the obvious defect with the product. That said, because I am the second owner, I don't really know how long the exhaust has been on the car although I do know the PO didn't just buy tips, he purchased a FS exhaust system - so the original cost was significant.
Again, my original purpose was not to bash FS but to find out if anyone had an idea about how to remove the black chrome finish since FS didn't offer an alternative except, I guess, to purchase new tips at full cost. If I can get the finish off and have decent regular chrome tips, that's fine - if not, I'll purchase new tips but definitely not FS black chrome tips!
Again, my original purpose was not to bash FS but to find out if anyone had an idea about how to remove the black chrome finish since FS didn't offer an alternative except, I guess, to purchase new tips at full cost. If I can get the finish off and have decent regular chrome tips, that's fine - if not, I'll purchase new tips but definitely not FS black chrome tips!
I would reach out to John G. and see what, if anything, he can do.
#13
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Woah! Guys sorry it took me so long to find this thread. This is certainly not what I like to see, nor what I expect to hear from my Porsche brethren in regards to our products.
I have personally sold a ridiculous amount of Black Chrome tips for various vehicles (they are our most popular option) and not had any phone calls regarding our BC finish having this kind of an issue. I am planning on running our a set of BC tips on my personal Cayman R as soon as we are back in stock, and we have been running the same set on our 2011 Boxster Spyder for the near 2 years i've been here with no issues.
I am not here to say we are perfect, in shipping out 30-40 packages a day there may be the rare bad batch of coatings for our tips, and as much as we pride ourselves on our QC sometimes something slips through. This is why myself and our customer service department take these matters very seriously.
For everyone's reference, Brian is our head of customer service, and our company policy has always been that our warranty is for the original purchaser of our products. We have no idea how the products were treated or how old they are if it is not the original purchaser. For all we know they could have seen a decade of winters on salted roads without being taken care of. It is your risk to take in purchasing a used product. It was Brian's job to follow company policy with that matter, and it is unfortunate that him doing his job has caused a thread blatantly labeled as an issue with our product. This is catastophic for my business and that of the company and a homing beacon for negativity.
That being said, i'd like to say this...I am a fellow Porsche owner like yourselves. I am not here to shove our products down your throats, or tell you "you're beat" when you have a problem with our products. I'm also not one to sit around and see our products have issues and ignore a thread like this. If I am not active in the thread then I haven't seen it yet, so please do not make the assumption of ignoring it. In addition, if I see any confirmed trend of product quality issues I WILL investigate and I WILL make sure we minimize/eliminate the possibility of it happening again. I do not tolerate anything less than maximum effort on our end to maximize the driving experience of my fellow forum members and petrolheads.
If you ever have an issue, before posting up a thread about it please reach out to me directly. I will do everything in my power to come up with fair resolution that leaves you with a positive experience with Fabspeed. My work number is 215 646 4945 ext. 101 (or just ask for John Gaydos). My email is john.gaydos@fabspeed.com. My cell number is 484 883 6197, available any time any day for anyone for anything. As long as i'm not asleep, on the track, or getting a death stare from my wife I will be available.
vettenomore, aa909, and 993man, please give me a call at your liesure I would love to chat about your experience and concerns and restore your faith in our products. Same goes for you jcnesq if you have any doubts on our quality.
vbb special thanks to you, I really appreciate you chiming in and your kind words on myself and the company. Would love to know who you are, so give me shout when you can (hard to keep track of who is who on the forums haha).
I'm going to go burn some rubber and vent frustrations for all of us, then catch up on ****ty new Top Gear. I'm always here
I have personally sold a ridiculous amount of Black Chrome tips for various vehicles (they are our most popular option) and not had any phone calls regarding our BC finish having this kind of an issue. I am planning on running our a set of BC tips on my personal Cayman R as soon as we are back in stock, and we have been running the same set on our 2011 Boxster Spyder for the near 2 years i've been here with no issues.
I am not here to say we are perfect, in shipping out 30-40 packages a day there may be the rare bad batch of coatings for our tips, and as much as we pride ourselves on our QC sometimes something slips through. This is why myself and our customer service department take these matters very seriously.
For everyone's reference, Brian is our head of customer service, and our company policy has always been that our warranty is for the original purchaser of our products. We have no idea how the products were treated or how old they are if it is not the original purchaser. For all we know they could have seen a decade of winters on salted roads without being taken care of. It is your risk to take in purchasing a used product. It was Brian's job to follow company policy with that matter, and it is unfortunate that him doing his job has caused a thread blatantly labeled as an issue with our product. This is catastophic for my business and that of the company and a homing beacon for negativity.
That being said, i'd like to say this...I am a fellow Porsche owner like yourselves. I am not here to shove our products down your throats, or tell you "you're beat" when you have a problem with our products. I'm also not one to sit around and see our products have issues and ignore a thread like this. If I am not active in the thread then I haven't seen it yet, so please do not make the assumption of ignoring it. In addition, if I see any confirmed trend of product quality issues I WILL investigate and I WILL make sure we minimize/eliminate the possibility of it happening again. I do not tolerate anything less than maximum effort on our end to maximize the driving experience of my fellow forum members and petrolheads.
If you ever have an issue, before posting up a thread about it please reach out to me directly. I will do everything in my power to come up with fair resolution that leaves you with a positive experience with Fabspeed. My work number is 215 646 4945 ext. 101 (or just ask for John Gaydos). My email is john.gaydos@fabspeed.com. My cell number is 484 883 6197, available any time any day for anyone for anything. As long as i'm not asleep, on the track, or getting a death stare from my wife I will be available.
vettenomore, aa909, and 993man, please give me a call at your liesure I would love to chat about your experience and concerns and restore your faith in our products. Same goes for you jcnesq if you have any doubts on our quality.
vbb special thanks to you, I really appreciate you chiming in and your kind words on myself and the company. Would love to know who you are, so give me shout when you can (hard to keep track of who is who on the forums haha).
I'm going to go burn some rubber and vent frustrations for all of us, then catch up on ****ty new Top Gear. I'm always here
__________________
Porsche Performance Specialist
John@Fabspeed.com
215-618-9796
Fabspeed Motorsport USA
155 Commerce Drive Fort Washington, PA 19034
www.Fabspeed.com
Porsche Performance Specialist
John@Fabspeed.com
215-618-9796
Fabspeed Motorsport USA
155 Commerce Drive Fort Washington, PA 19034
www.Fabspeed.com
#14
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I have worked with John, Brian, and the rest of the crew at Fabspeed on a few of their projects featuring our parts, and I can vouch that they are great to work with from my personal experience. Not taking sides or knowing the backstory, I hope that this will get amicably resolved
- Jerry@BBiAutosport.com
- Jerry@BBiAutosport.com
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Bringing Passion, Artistry, Craft to the Porsche Tuning Industry
Southern California's Porsche Performance Tuning, Engine Development,
ECU Software Tuning, Custom Fabrication, Race Preparation & Factory Service Center
Website: www.bbiautosport.com Email: sales@bbiautosport.com Phone: (714) 843-0200
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#15
Rennlist Member
I'm certainly no fan of FS, but I think it's a little extreme to think that they would cover second-hand owners. Very few companies do warranty past the original owner nowadays, and that would have been my expectation before even reaching out to them.
Perhaps I am not accustomed to the same companies you are.
Perhaps I am not accustomed to the same companies you are.