Porsche of Tysons damaged my 997 Turbo's engine and bumper (AGAIN!)
#16
#17
With rare exception, I've never been impressed. In fact, i've been lied to, let down, and discovered flat out incompetence/negligence on several occasions (as is the case here).
Here's the other problem, how are you verifying that the man is honest? Most people don't have the knowledge or skills to identify whether work is done competently.
#18
So where DO you bring a car like this? I'm about to buy one (in the next year, if I can ever find one in my color combo with the options I'm looking for) and plan to have Rockville Porsche do all the maintenance for years and years on it while it's under the extended warranty. Are they ok? I pretty much have to use them! I live and work right near there and am NOT going to VA for repairs. Convenience is king for me.
rockville porsche is fine. They always come through for me and Matt and Alex are awesome.
But I warn you, ONLY ASK FOR EARL. All their other techs are complete and total sh**. So make sure only Earl works on your car. He is the only competent porsche tech in this area it seems.
#19
Um, then no, Rockville is not fine. If you're saying all but one of the techs are complete sh**, that's not my definition of a 'fine' dealership. Also, what lead you to the conclusion that all other techs are total sh**? I'm guessing through firsthand experience, if so than I stand by my first comment, Rockville is not fine.
#20
Um, then no, Rockville is not fine. If you're saying all but one of the techs are complete sh**, that's not my definition of a 'fine' dealership. Also, what lead you to the conclusion that all other techs are total sh**? I'm guessing through firsthand experience, if so than I stand by my first comment, Rockville is not fine.
I'm sorry do you live in this area? Or are you just trying to start a fight? What more do you need? The service adviser is good, the service manager more importantly is good, and there is one very competent tech. Do you need 5 techs to fix your car or to make you feel good about it?
Yes the other techs are **** because anytime I talk to them, the only thing that comes out of their mouth is stupidity.
To the OP: I have no experience with tysons but any problem or anyone I know who has brought a problem to Earl, he has fixed it. He is an excellent tech and Matt and Alex will stand by the work. They won't try and f**K you the way Tysons is doing. For their paint work they use europro which is the best body shop for porsche in our area. I can also vouch for their work.
But you can always try your luck at silver spring as well. Also the regional service adviser will be in the area on the 26th, so you could always talk to him as well. He is a good guy too.
#21
I'm sorry do you live in this area? Or are you just trying to start a fight? What more do you need? The service adviser is good, the service manager more importantly is good, and there is one very competent tech. Do you need 5 techs to fix your car or to make you feel good about it?
Yes the other techs are **** because anytime I talk to them, the only thing that comes out of their mouth is stupidity.
To the OP: I have no experience with tysons but any problem or anyone I know who has brought a problem to Earl, he has fixed it. He is an excellent tech and Matt and Alex will stand by the work. They won't try and f**K you the way Tysons is doing. For their paint work they use europro which is the best body shop for porsche in our area. I can also vouch for their work.
But you can always try your luck at silver spring as well. Also the regional service adviser will be in the area on the 26th, so you could always talk to him as well. He is a good guy too.
Yes the other techs are **** because anytime I talk to them, the only thing that comes out of their mouth is stupidity.
To the OP: I have no experience with tysons but any problem or anyone I know who has brought a problem to Earl, he has fixed it. He is an excellent tech and Matt and Alex will stand by the work. They won't try and f**K you the way Tysons is doing. For their paint work they use europro which is the best body shop for porsche in our area. I can also vouch for their work.
But you can always try your luck at silver spring as well. Also the regional service adviser will be in the area on the 26th, so you could always talk to him as well. He is a good guy too.
Relying on a single decent mechanic at a dealer will leave you pretty disappointed.
#22
Hey he just was on his honeymoon after getting married for 2 weeks. I got 2 rattles in my car that need to be fixed so I waited. I mean it's your car, if you want to roll the dice with people you may or not be able to trust then by all means go ahead. But going to people you can't trust is what got the OP into this mess. As I said, there is another dealer in our area, he can try his luck there. We only have 3 near us really.
#24
I don't doubt that Earl is awesomness, but if I only trusted one person in a shop, while distrusting everyone else, I wouldn't be comfortable with the place, unless I was permitted to sit there and watch exactly who worked on my car. Shops get busy and need to balance/shuffle/etc.
#25
+1..
I don't doubt that Earl is awesomness, but if I only trusted one person in a shop, while distrusting everyone else, I wouldn't be comfortable with the place, unless I was permitted to sit there and watch exactly who worked on my car. Shops get busy and need to balance/shuffle/etc.
I don't doubt that Earl is awesomness, but if I only trusted one person in a shop, while distrusting everyone else, I wouldn't be comfortable with the place, unless I was permitted to sit there and watch exactly who worked on my car. Shops get busy and need to balance/shuffle/etc.
#28
Update 3: After declining Dave McBrearty (Porsche of Tysons General Manager)'s "generous offer" to fix my car at full cost he responded to my better business bureau complaint by saying " Mr. Lincoln claims we removed the vacuum pump but we did not. The Vacuum is on the opposite side of the engine from what we worked on."
At no point did I claim the vacuum pump was removed; as clearly stated in my complaints and the paperwork supplied by Penske Automotive upon receipt of my vehicle they replaced the oil reservoir. In fact they claimed to be a subcontractor and had penske mark up their labor rates. Classy.
At no point did I claim the vacuum pump was removed; as clearly stated in my complaints and the paperwork supplied by Penske Automotive upon receipt of my vehicle they replaced the oil reservoir. In fact they claimed to be a subcontractor and had penske mark up their labor rates. Classy.
#30
Sorry to hear about all of the problems you've run into while working with Porsche of Tysons Corner.
If you still need a good body shop to fix your car, check out D&V Autobody. They are one of the best in the area.
If you still need a good body shop to fix your car, check out D&V Autobody. They are one of the best in the area.