Porsche vs. Lexus service?
11-02-2007, 12:16 AM
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11-02-2007, 12:20 AM
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11-02-2007, 06:38 AM
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Agreed, Lexus service is EXCELLENT and I always get a ES350 or a RX350 loaner. My MB dealer has been great but not quite up to Lexus standards and I always get a C230 or ML350 loaner. My Porsche dealership gives me excellent personalized service and the tech always talks to me when I get my car but there are no loaners. No big deal but it would be nice to play around with a Boxster once in a while. 
11-02-2007, 12:35 PM
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The service we got on the CLK Cab from our local MB dealer sucked. Only once in 6 or 7 visits did they get the service done correctly the FIRST time. Fortunately for us, the lease on the CLK ended on 10/20/07, so we turned the car back in. The car itself was OK, but not great. Thankfully, (for me) it was my wife's car and not mine. Because of the poor service experience I will NEVER again purchase a MB vehicle of any kind.
11-02-2007, 12:47 PM
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I don't think you can generalize service quality beyond the specific dealer. Our local Lexus dealer has abysmal service including repeated lying and not performing promised services. Yes they will give you a loaner and a stale bagel but who cares about that stuff when they can't repair or maintain your car according to the manufacturer's spec?
11-02-2007, 01:05 PM
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I don't think you can generalize service quality beyond the specific dealer. Our local Lexus dealer has abysmal service including repeated lying and not performing promised services. Yes they will give you a loaner and a stale bagel but who cares about that stuff when they can't repair or maintain your car according to the manufacturer's spec?
You are correct about the "generalization" statement, but they repeatedly left such a bad taste in my mouth that I can not look past the ineptitude to see the car brand for it's own merits (a.k.a. I can't see the forest for the trees).
11-02-2007, 02:18 PM
#23
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When I had my 07 997S, I took it in a couple of times and was pleased with the service at the Porsche Center in SA. Although I ended up with a 06 Pontiac Grand Prix from Enterprise and not a 07 997 Turbo like I requested, they did get me into a loaner at no cost. I guess it depends on size fo the dealership. This one here is small but they do treat me like thier highest customer. I have no complaints as long my car gets treated and worked on with the utmost care.
11-03-2007, 12:03 PM
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Depends on the dealer...my wife has driven Lexus SUV's for years and the local dealer, which is Lexus Elite, is open like 16 hours a day, requires no appointments and routinely provides Lexus loaners for any type of service. When I take our Mercedes in for service we get a Mercedes loaner without question. My local P-Car Dealer, which is a "Premier" dealer, provides easy appointments and quick service, but uses Enterprise ****boxes for loaners. Which is better? It depends on what's important to you.
11-10-2007, 06:31 PM
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Took my car in for service on the navi system last week. They lent me a new Cayman S and had my car back to me that night. Quick efficient service and a P-car loaner...cant fault that.