More dealer lameness
#16
Isn't there an indy you could take the car to? Most people avoid going to dealers unless you're under warranty. When I bought my BMW new I refused to take it to the dealer for service even then (I did it all).
#18
I guess that's where it's headed. It's somewhat distasteful, though, to think of out of pocket expenditures when it should be covered under warranty.
#19
Truth of the matter is, it's really difficult (and labor intensive) to diagnose dash rattles. This means that many labor hours may be spent and the problem may or may not be fixed. And PCNA may or may not reimburse the dealership for the labor/parts. This may explain why your dealership may be reluctant to try to fix it. If that's the case, your best bet is probably to complain to PCNA, assuming the rattles really are that bad. I'm also not aware of any limitation in the PCNA new vehicle warranty that restricts rattle coverage to 12 months/12k miles.
#22
I've never heard of a 12 month/12k mile limit on squeaks and rattles. That sounds like a service writer's made-up bull$hit to try and get out of dealing with a time-consuming and difficult issue.
I would challenge him to show that verbiage to you in Porsche's warranty.
I would challenge him to show that verbiage to you in Porsche's warranty.
#23
couldn't agree more.
#26
Note: Your vehicle is a mechanical device. All mechanical devices
make some sort of noise and/or vibration, and these
noises and vibrations can differ from vehicle to vehicle. Porsche Cars N.A. recognizes those noises as normal and characteristic
of the product. Normal noises or vibrations as determined by
Porsche Cars N.A. can be anything from brake squeal to road
vibration. Therefore, normal noise and/or vibration and/or deterioration
as determined by Porsche Cars N.A. or its representative
are not covered by our new car Limited Warranty.
Seems rather vague and very broad in scope.