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"Note: Not available for PCNA" answered!

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Old 10-13-2009 | 03:56 PM
  #1  
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Nugget
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From: Tejas Hill Country
Default "Note: Not available for PCNA" answered!

When I was shopping for for a GT3 RS back in August I was confused by a notation I saw on Max Power's GT3 RS Registry site. Many of the cars listed on his registry have the curious notation: "Not available for PCNA" with no indication as to what that means. I asked him about it and found out that he was just parroting the text as seen in the Porsche website car finder tool. An example:



I was worried that this might indicate that the car wasn't eligible for CPO status or some other scary aspect of the car, so I called Porsche in mid-August and asked them what it meant. Curiously, nobody seemed to know. Every few weeks since then I've gotten a call from the most diligent customer service rep I've ever dealt with to let me know that she hadn't forgotten the issue and was still trying to find out what it meant.

Today she left me a voicemail with the answer!

The "not available for PCNA" designation on the car finder is just placeholder text for whenever the tool sees an option code that is not in the database. The cars I was looking at all had an option code that meant they had black seat belts, and that option code was mistakenly never copied from the master database in Germany to the US-based website car finder tool. They've since corrected the US database to include that option code so it no longer throws the warning.

I gave up on getting an answer from Porsche never actually expecting them to come through with the answer and just went ahead and bought a car anyway. I'm relieved to know that the listing turned out to be innocuous. I'm happy with my black seat belts.

I'd posted previously about the question so I thought I'd follow up here in case anyone else was curious about it. I'm very impressed by Porsche's commitment to customer service, too.
Old 10-13-2009 | 05:37 PM
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Very nice... so the 'option' shown as "Note: not available for PCNA" was a computer generated message that meant "PCNA's computer doesn't know what this option code means".

Maybe a better default would have been (The option code for this option does not appear to be available for PCNA ). But I'm curious why they option codes are not just looked up from Stuttgart if they cannot find them in the PCNA database. I mean, the car HAS the option. The only thing going on is translating an option code for what is no the car, into a short set of words that clarify it in plain english.
Old 12-03-2009 | 04:28 PM
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This is great news.

I thought it might mean that the warranty wouldn't be honored due to a prior accident,
or something like that. I'm sure we're not the only ones who wondered what it meant.

Thanks for posting the info!




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