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Yes. 10 qts plus overfill is par for my dealer. I think the oil is in bulk, premeasured. Find a good indie shop. I was quoted 860$ for 2 year (20k mi)service. Right. They look at a lengthy check list and do cabin filter and whatever fluids are due. Shame because I would prefer to have them do at least some of it but I can't tolerate (nor afford) being ripped off.