I ordered a 1300 aerokit bumper.

After a full day of waiting could not get a shipping invoice to deliver it to my body shop. However they had confirmed via email that would, and what the cost would be.

I call to get the invoice, and the customer service rep says they won't send it to the bodyshop, but would talk to the manager to see about it. I've made plans already, and I'm in disbelief over this simple issue.

I call back in an hour and let him knw I think this is unacceptable. Ryan starts raising his voice and getting emotional. It would be hilarious, if I didn't need the problem resolved.

Hoping to get him to find his xy chromosomes, I tell him he's acting like my girlfriend. He hangs up on me.

They refund my order without a manager contacting me to find what the issue is. "We don't appreciate customers who get personally insulting, belligerent, or demeaning. Please take your business elsewhere." I'd say my new girlfriend wrote this.

They have really cheap prices, but I'll pay extra if I can have a more stable minded business for the money.

 

I use sonnenoemparts.com for all my parts because its my local dealer. They are cheaper than Suncoast and I can just go pickup the parts and save on shipping. They usually have everything I need in stock. The guys in the parts department are actually all good dudes but they aren't focused on the web business. Thats setup through Revolution Parts and just a way for them to pickup some extra bucks on the side. Their primary business is supplying the service department with overpriced parts.

 

 

Fair enough. But in this case, as an organization they were in the wrong, and the initial response from Ryan was cavalier. I'm a really nice guy if you're trying, but many customers will not accept that level of service.