New transmission needed on 2003 X50: Porsche refusing to cover under warranty
#256
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Originally Posted by Dock
There is a window of opportunity for the dealer to make a warranty repair on a car that is tracked. That is different than your saying "if you track the car your warranty is void".
This ‘window’ you talk about does not exist. Porsche, through its representative here in Southern California, has made it clear that: TRACKING==ABUSE. Period. Warranty VOID.
#257
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Originally Posted by mike_la_jolla
This ‘window’ you talk about does not exist. Porsche, through its representative here in Southern California, has made it clear that: TRACKING==ABUSE. Period. Warranty VOID.
If you don't track your car and have a mechanical problem then the dealer will look for "abuse". If no abuse is found you stand a pretty good chance of a warranty repair. If you track your car, PCNA legally doesn't *have* to look for "abuse"; however, the dealer *can* still check for abuse and if none is found there is a window of opportunity for warranty repair.
#258
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I thought I understood the old certification program, but dealers do look at all data available to them?????. is the implication there the certified Porsche has suffered no detectible abuse.....prior to resale?
Dock like you I have always understood that tracking a Porsche voids the warranty, but a friendly dealer and a loyal customer sometimes work things out.......
Dock like you I have always understood that tracking a Porsche voids the warranty, but a friendly dealer and a loyal customer sometimes work things out.......
#260
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Originally Posted by mike_la_jolla
But that window is infinitesimally small. In my case, there was no window whatsoever, even if the damage that eventually caused the transmission failure may have occurred before I bought the car. I will note, once again, that this car was ‘Porsche Certified’, a nebulous thing that appears to have no meaning.
This ‘window’ you talk about does not exist. Porsche, through its representative here in Southern California, has made it clear that: TRACKING==ABUSE. Period. Warranty VOID.
This ‘window’ you talk about does not exist. Porsche, through its representative here in Southern California, has made it clear that: TRACKING==ABUSE. Period. Warranty VOID.
The whole reason to buy a CPO car is that the dealer inspects the car, makes necessary repairs and then that the car is sold with the representation from PCNA that "you can rest assured that your pre-owned Porsche is in perfect condition, both technically and visually."
Mike, your car may have satisfied these criteria when you bought it. But like a new car, if you use a CPO car in ways that are excluded from warranty coverage, you've got a tough argument to make.
#261
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I'm disappointed
I have to admit, I read through this entire post - including the mind-numbing details which were carefully enumerated by several individuals.
I'm a first time Porsche owner, and I love my '02 996 TT. When I was younger, I saw a 959 in an automotive magazine and knew that I would one day own one of these fantastic automobiles.
That being said, I guess that I was (mistakenly?) under the impression that my Porsche was indeed a race car that I could drive on the street. I read Paul Frere's tome on the history of the 911, which only served to bolster my opinions.
These posts have all been disappointing. If it's true that Porsche builds their automobiles with the expectation that arthritic retirees will be using them as garage trophies, there will come a time when a young customer such as myself will seek true excitement from the likes of Ferrari or Lotus.
There remain few automotive manufacturers in the world who are committed to true performance. Prior to reading this thread, I was under the impression that Porsche was one of them. However, upon reading this intense debate, the seed of doubt has indeed been planted...
I'm a first time Porsche owner, and I love my '02 996 TT. When I was younger, I saw a 959 in an automotive magazine and knew that I would one day own one of these fantastic automobiles.
That being said, I guess that I was (mistakenly?) under the impression that my Porsche was indeed a race car that I could drive on the street. I read Paul Frere's tome on the history of the 911, which only served to bolster my opinions.
These posts have all been disappointing. If it's true that Porsche builds their automobiles with the expectation that arthritic retirees will be using them as garage trophies, there will come a time when a young customer such as myself will seek true excitement from the likes of Ferrari or Lotus.
There remain few automotive manufacturers in the world who are committed to true performance. Prior to reading this thread, I was under the impression that Porsche was one of them. However, upon reading this intense debate, the seed of doubt has indeed been planted...
#264
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Overload of dual-cone synchronization 1st/2nd gear
Symptoms; Grinding when shifting 1st/2nd gear, hard shifting 1st/2nd gear
The synchronization teeth of the gear have become rounded.
The synchronization components (synchronizing, tapered and friction rings) do not display excessive wear.
The teeth of the shift collar have become rounded, similar to the teeth shown in the first image.
If the damage described is diagnosed on a transmission, it is very likely to be caused by an assembly fault. This fault causes the gearwheel to become loose and therefore causing the "popping out of gear" condition.
This fault only occurs on transmissions up to the following numbers:
911 Turbo (996), number 6530 and 911 GT2 (996), number 2100
Symptoms; Grinding when shifting 1st/2nd gear, hard shifting 1st/2nd gear
The synchronization teeth of the gear have become rounded.
The synchronization components (synchronizing, tapered and friction rings) do not display excessive wear.
The teeth of the shift collar have become rounded, similar to the teeth shown in the first image.
If the damage described is diagnosed on a transmission, it is very likely to be caused by an assembly fault. This fault causes the gearwheel to become loose and therefore causing the "popping out of gear" condition.
This fault only occurs on transmissions up to the following numbers:
911 Turbo (996), number 6530 and 911 GT2 (996), number 2100
#265
I have a friend here in LA who's '03 X50 trans got overly knotchey (hard to shift) but no popping out or refusals. The car was very low miles, under 5k, but was well into it's 4 year of warranty. Porsche put in a new box, no hassel.....it did have 1000's of rev violations ( type 2's unknown), has PSS( and roll cage.....no conversation about track time occured. My friend was very careful in developing his relationship with the dealer, but it was brand new as he had just acquired the car. He knew he need the dealers support to address the factory rep. Hope it all helps.
The factory put a new engine (complete module) in my 40k mile '02 TT too (over $20k) due to oil leaks. I really have nothing but positive exprerience with Porsche on legit. warranty claims. MK
The factory put a new engine (complete module) in my 40k mile '02 TT too (over $20k) due to oil leaks. I really have nothing but positive exprerience with Porsche on legit. warranty claims. MK
#266
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Not that this will help much but being a car dealer myself(I have a Toyota store)I know the Toyota guy would never warrenty a tranny if he knew the car was raced. Now I will agree that Toyota has not much in common with Porsche and the fact that these cars are designed to race does make it seem strange. Toyota will normally go the extra mile but I can imagine that the Porsche rep see's raced cars ALL THE TIME and has been instructed by his boss to deny these claims.
We are all very gimme, gimme, gimme but the manufacture spend big bucks in warrenty. My feeling is you race at your own risk...Like i said when I owned a small lamp store...you break it you own it. Now if the tranny is faulty and broke because its crap well thats different but we all know thats just not true...
Anyway, sorry it broke...fix it and move on...
JB
We are all very gimme, gimme, gimme but the manufacture spend big bucks in warrenty. My feeling is you race at your own risk...Like i said when I owned a small lamp store...you break it you own it. Now if the tranny is faulty and broke because its crap well thats different but we all know thats just not true...
Anyway, sorry it broke...fix it and move on...
JB
#267
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Originally Posted by JohnnyBeatles
Not that this will help much but being a car dealer myself(I have a Toyota store)I know the Toyota guy would never warrenty a tranny if he knew the car was raced. Now I will agree that Toyota has not much in common with Porsche and the fact that these cars are designed to race does make it seem strange. Toyota will normally go the extra mile but I can imagine that the Porsche rep see's raced cars ALL THE TIME and has been instructed by his boss to deny these claims.
We are all very gimme, gimme, gimme but the manufacture spend big bucks in warrenty. My feeling is you race at your own risk...Like i said when I owned a small lamp store...you break it you own it. Now if the tranny is faulty and broke because its crap well thats different but we all know thats just not true...
Anyway, sorry it broke...fix it and move on...
JB
We are all very gimme, gimme, gimme but the manufacture spend big bucks in warrenty. My feeling is you race at your own risk...Like i said when I owned a small lamp store...you break it you own it. Now if the tranny is faulty and broke because its crap well thats different but we all know thats just not true...
Anyway, sorry it broke...fix it and move on...
JB
The fact that they refuse warranty coverage on what is obviously an underdesigned drive train component is worse yet.
#268
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Originally Posted by JohnnyBeatles
Now if the tranny is faulty and broke because its crap well thats different but we all know thats just not true...
#269
This thread has been very informative but quite disheartening to a guy who finally has reached a financial station in life to afford his dream car (911 TT). I've been gearing up to get an '02/'03 996 TT, but now? Concerning is the weak tranny (especially since I'd be likely to mod) and the assumption by dealers that type 2 rev errors = abuse (what if I down shift too soon once or twice on the back roads?) and thus voids any warranty. However, most concerning is the new stance of PCNA in regards to its customers. Although I've always wanted to own one of Stuttgart's finest, most important to me is a car that kicks a$$. Perhaps I'll wait to see what the new Skyline, NSX or Supra (LFA) have to offer. Drag!
#270
I had my tranny replaced at 10K miles .. I was lucky- warranty covered( thanks FVD for the help).
I had the 2 gear popping out issue. Also, when launching out of the hole... it would not engage into second... stuck in the gate...
I had the b&M shifter at the time.
I had the 2 gear popping out issue. Also, when launching out of the hole... it would not engage into second... stuck in the gate...
I had the b&M shifter at the time.