NJS1987

Hello Rennlist!

Allow me to vent and please keep this in mind when shopping online! Especially when shopping at XenonMods.com

I've been having a very negative ongoing experience with XenonMods.com (in particular, with Rich Calnan). It is posted below in hopes of keeping fellow 996 owners on watch for similar shady business practices.

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When inquiring into light bulb part numbers, prior to my purhcase, Rich was extremely quick in responding to my emails.

Amazing how quickly things change after money switches hands.


October 29th
I purchased 6 bulbs off his website and received an email confirming the purchase (my credit card was immediately charged).

After two weeks of receiving nothing, I sent multiple emails asking for a tracking number for the bulbs. I heard nothing back.

I contacted my credit card company and reversed the charges.

Weeks pass.



December 14th 2009
A package arrives, dated DECEMBER 10th 2009!

Shortly thereafter, I receive an email from Rich containing accusatory terms such as "scammer" for reversing the charge.

After communicating with him and finding out the charges were in fact, reversed, I immediately sent the unopened package back to him and promptly provided him with a tracking number.


Today

Fast forward to today, January 15th. I get a letter from my credit card company that he is STILL fighting to have my account charged!

Rich has offered no excuse and no apology for his atrocious customer service and has left me questioning his business integrity.

I wish I had this information before starting this entire transaction. Good luck with your decision!

Edgy01

Thanks for posting this herein. That's why the Rennlist exists--to surface the names of the deadbeats out there.

Gaspasser19

I have only had one buying experience with Xenonmods and it went off without a hitch.

Shark Attack

yeah, I just emailed him to get his side of the story.

Figured he should have the chance to defend himself

Marc Gelefsky

I have bought a few items from Xenonmods with no issues.

ivangene

sad - I bought from them and tell people about their products regularly... never had or heard of an issue. Then again I have heard they do from time to time............

when I last spoke to them they said they were focusing on customers form thier own website and had given the ebay folks the back seat. I didnt quite understand how a customer could be anything more then "a customer" no matter where they found your product from. Anyhow, IMO you had the bulbs, why didnt you just keep them..... too pissed to let them have your business?

NJS1987

Yep

ivangene

like I said before - sad....they "had" a good deal going, I hope they fifure it out before it costs them more than your business...

GL on the new vendor and please post up your findings so we all can have the option of where to buy as well.

NJS1987

And FYI, I bought the bulbs directly from the website.

Issues surface in all businesses. I understand this. I worked in customer service for several years.

But an honest business does not fight to collect money on a product that has been returned - especially when the package was sent 42 days after it had been ordered, (20 days after I cancelled the order).

Sounds like some people have been treated properly-- and that's great.

Like I said: good luck.

Shark Attack

We dont roast until we have all the fuel. After we hear his side we will kindle the fire and roast the proper party.

ivangene

its surprising how a $30 transaction can be the reason you loose your business - but it can be if enough people hear about it.....

I am hopeful they do something to make it right AND offer the reason for the issue


OR we find a new dealer who isnt willing to act that way.

NJS1987

By all means. But I won't hold my breath waiting (again).

NJS1987

I concur 110%

At the very least, hopefully their practices will not be shoveled onto another.

But no reason has been given AND the situation is not being made right.

After all, they're still barking at my credit card company. And I don't know why - Rich has the bulbs AND I'm out the shipping fee! LoL

lotecredneck

Obviously he isn't as bright as his bulbs, as it cost the merchant $20 to fight a chargeback, win or lose! He's already out $20 and if he continues it will cost him at the very minimum $50 to challenge it. (Ask me how I know!!!) I have an e-commerce business and when you deal with chargebacks you have to know when to throw in the towel - right or wrong!

Tony

NJS1987

Makes sense.

However, Rick has been in possession of a tracking number since January 4th (and therefore, knows his light bulbs are in his PO Box), he is perpetrating a fraud against my credit card company by fighting this! Pretty serious.