Dealer Mistake?
I recently took my car to the local P-dealer, in Reading, PA, for a state inspection and emmisions test. I later discovered a 3 inch rip on the face of the spare tire cover.
I know for a fact that the rip was not there when I took the car to the dealer because I myself detailed the car a couple of days before and remember wiping the cover which was in perfect condition.
I called the dealer to report the rip and he told me that it was unlikley the tech did it because he didn't think they are required to check the spare during a state inspection. He also said that their techs are very meticulous and that if they had ripped the cover they would have reported it. The service rep said that he would call me back after speaking to the service manager however I have not received a call and two weeks have now passed.
Am I being too fanatical? Should I just let the issue drop? It makes me mad
everytime I see the rip because it is in plain view when you look inside the trunk, in fact your eyes are immeditaly drawn to the rip because the rest of the trunk is immaculate.
I posted a prior complaint about my hood bonnet being stuck - hell maybe the dealer rigged it so I wouldn't see the rip.
I know for a fact that the rip was not there when I took the car to the dealer because I myself detailed the car a couple of days before and remember wiping the cover which was in perfect condition.I called the dealer to report the rip and he told me that it was unlikley the tech did it because he didn't think they are required to check the spare during a state inspection. He also said that their techs are very meticulous and that if they had ripped the cover they would have reported it. The service rep said that he would call me back after speaking to the service manager however I have not received a call and two weeks have now passed.
Am I being too fanatical? Should I just let the issue drop? It makes me mad
everytime I see the rip because it is in plain view when you look inside the trunk, in fact your eyes are immeditaly drawn to the rip because the rest of the trunk is immaculate. I posted a prior complaint about my hood bonnet being stuck - hell maybe the dealer rigged it so I wouldn't see the rip.
Agree 100% with Vove as long as you are 100% that it was during the time your car was with them that it happened. Not something that is a big deal but it is the principle that they would have "accidentally" done this and denied it.
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Originally Posted by Nicolaasdb
everytime you give your car to the dealer they fix one thing and f..up 2 and unless your do a walk around and let them sign..you have no proof...so you are screwed!



