PSA> FABSPEED > Customer Service SUCKS!
12-16-2021 | 12:21 PM
#16
Basic Sponsor
Rennlist
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Joined: Mar 2017
Posts: 2,513
Likes: 696
From: Philadelphia, Pennsylvania
There seems to be countless problems fabspeed service and the quality of their products since they started making them in Asia. There is a regularly updated instagram page that hates on them (it's actually kind of funny).
https://www.instagram.com/fabspeedsucks/?hl=en
https://www.instagram.com/fabspeedsucks/?hl=en
Fraudulent Instagrams are not a reliable source of information, I highly recommend stopping by or speaking with any Rennlist member who has.
12-16-2021 | 02:45 PM
#17
Race Car
Joined: Apr 2002
Posts: 4,010
Likes: 246
From: Oklahoma
classy!
I understand the frustration. I’ve been there multiple times with other (mostly small time) vendors. I hope it works out.
id be interested to hear the follow up on this thread since fabspeed has invited you guys to contact again
I understand the frustration. I’ve been there multiple times with other (mostly small time) vendors. I hope it works out.
id be interested to hear the follow up on this thread since fabspeed has invited you guys to contact again
12-16-2021 | 02:58 PM
#18
Thread Starter
Rennlist Member
Joined: Dec 2016
Posts: 8,051
Likes: 810
From: Kauai
There seems to be countless problems fabspeed service and the quality of their products since they started making them in Asia. There is a regularly updated instagram page that hates on them (it's actually kind of funny).
https://www.instagram.com/fabspeedsucks/?hl=en
https://www.instagram.com/fabspeedsucks/?hl=en
I was told when I ordered that the Catted x-pipe was made in house.
Last edited by 808Bill; 12-16-2021 at 02:59 PM.
12-16-2021 | 03:27 PM
#19
Rennlist Member
Joined: Aug 2016
Posts: 3,609
Likes: 2,031
I bought a Fabspeed exhaust once.
Key word, once
Caveat dem!
Subsequent exhaust purchases have been from Soul.
And that will continue.
www.soulpp.com
Key word, once
Caveat dem!
Subsequent exhaust purchases have been from Soul.
And that will continue.
www.soulpp.com
12-16-2021 | 04:50 PM
#21
4th Gear
Joined: Dec 2021
Posts: 4
Likes: 1
From: Denver Pa
I’m taking 808Bill’s side on this one. I don’t have any direct experience with Fabspeed, but my experience in general lately, is that customer service (generally) sucks. Great customer service should be the norm, not the exception... period... there’s no excuse for anything less. Don’t even get me started on delays due to the pandemic...🤬 While there are legitimate ones, lately it seems to be a catchall for every lazy/incompetent business person to put people off...you know what they say about excuses.🤬🤬🤬
12-16-2021 | 04:53 PM
#22
4th Gear
Joined: Dec 2021
Posts: 4
Likes: 1
From: Denver Pa
There seems to be countless problems fabspeed service and the quality of their products since they started making them in Asia. There is a regularly updated instagram page that hates on them (it's actually kind of funny).
https://www.instagram.com/fabspeedsucks/?hl=en
https://www.instagram.com/fabspeedsucks/?hl=en
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Mpfaff (12-19-2021)
12-16-2021 | 04:57 PM
#23
4th Gear
Joined: Dec 2021
Posts: 4
Likes: 1
From: Denver Pa
I have a few things to say about Fabspeed products, and they can comment all they want. I purchased their beautiful dual black chrome exhaust tips a number of years ago. And they are not dual insulated as they claimed. They caused both sides of my bumpers to melt from the heat. And headers for a 3.4l and a 3.6l should not be the same product design. BS. Fabspeed products look great but bs on any performance.
12-16-2021 | 11:22 PM
#24
Nordschleife Master
Joined: Jan 2018
Posts: 6,015
Likes: 3,625
From: Delaware
I have been to a couple open house and i dont instagram so i wont read that link but i can tell u they have all the equipment, jigs and a dyno all in house. I would say that if they claim in a public forum, as they did above, that they make all there stuff in house I would believe it. As far as the customer service issues... thats on them to fix.
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Andysperformance (12-16-2021)
12-19-2021 | 02:10 PM
#27
Thread Starter
Rennlist Member
Joined: Dec 2016
Posts: 8,051
Likes: 810
From: Kauai
I have been to a couple open house and i dont instagram so i wont read that link but i can tell u they have all the equipment, jigs and a dyno all in house. I would say that if they claim in a public forum, as they did above, that they make all there stuff in house I would believe it. As far as the customer service issues... thats on them to fix.
I'll let you all know how it goes from here. Everyone deserves a chance to remedy issues like this...Stay tuned!
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dporto (12-20-2021)
12-20-2021 | 12:58 AM
#29
RL Community Team
Rennlist Member
Rennlist Member
Joined: Aug 2016
Posts: 5,416
Likes: 2,533
From: Richmond, TX
I ordered replacement parts from them during the peak COVID delays last year.
It took a while to place the order because they had closed, but they stayed in contact with me over email.
Once ordered, the parts arrived quickly.
Currently I’m waiting on some sport cats from Soul.
Hoping they’re delivery is prompt.
It took a while to place the order because they had closed, but they stayed in contact with me over email.
Once ordered, the parts arrived quickly.
Currently I’m waiting on some sport cats from Soul.
Hoping they’re delivery is prompt.