Access to Dealer Service Records?
#1
Access to Dealer Service Records?
Does anyone here work at a dealership or have access to dealer service records? If so, I desperately need a copy as I'm trying to figure some things out. Please PM me if you can help! Any help would be confidential.
Thanks!
Joel
Thanks!
Joel
#2
Rennlist Member
Hey Joel, I don’t work at a dealer but had a recent experience that might help. Bought a C4s in St Louis and then contacted my local dealer in Nashville to provide any dealer records. They were happy took for any but said if it wasn’t serviced at that particular dealer nothing would show up. Needless to say they had nothing on file. All arhat to say you will likely need to reach out to the car’s home dealer for history... at least that was my experience. I would think a national search is doable, but not according to my dealer.
#3
Rocky Mountain High
Rennlist Member
Rennlist Member
+1
There's a national database for recall work/TSBs, but nothing else. You have to contact the dealership(s) where the car was serviced and try to persuade them to release the records. Some will, some won't.
There's a national database for recall work/TSBs, but nothing else. You have to contact the dealership(s) where the car was serviced and try to persuade them to release the records. Some will, some won't.
#4
Instructor
Join Date: Jul 2017
Location: NH White Mountains
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I contacted the original dealer that serviced my car through 32,000 miles and was told they only keep the prior two years of records. Pretty lousy business practice if you ask me.
#5
Rennlist Member
You can try pulling a carfax to see where the car was serviced. It should show up if it was at a dealer. Try calling the specific dealer that did the service.
I did that with my car, they will ask for proof of ownership when you call before sending you the records.
I did that with my car, they will ask for proof of ownership when you call before sending you the records.
#6
Rennlist Member
And most dealers (unless you can find an enlightened, helpful one) will cite privacy concerns for not releasing what if anything they have.
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#8
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#10
Rocky Mountain High
Rennlist Member
Rennlist Member
My first Porsche purchase was a CPO Cayenne S. I was the second owner, and I bought it from the same dealership where the original owner purchased it and had it serviced. The service manager was happy to provide me with all the service records, but all personal information related to the original owner was removed from the paperwork.
When I traded my Porsches in the past (I traded all of them at Porsche dealerships), I provided my complete set of service records to the dealership. I removed all my personal information.
When I traded my Porsches in the past (I traded all of them at Porsche dealerships), I provided my complete set of service records to the dealership. I removed all my personal information.
#11
Advanced
Try to download the myCarFax app and add your Porsche. It will show previous service history if any data is avaliable. If it was serviced at a Porsche dealer it will most likely have some information.