OT: BMW E46 question
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Joined: Dec 2001
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From: UK
Originally posted by E. J.:
<STRONG>Mags,
I was responding to this particualr case. Here is how I see Robin getting treated if Kim had not helped out:
1. Robin takes it in to the dealer. He waits since it will be an easy scan on the reader.
2. Robin gets the car back in about 30 minutes during which time the tech put the key in the ignition and turned it to the accessory position for 30 seconds. Light goes off.
3. Robin is charged $80 for reading the fault codes - there were none - see #2.
4. Robin goes home smiling because he thinks $80 is a good price to pay to have the brake light functioning properly.
Here are my thoughts. If you are going to tell me that the tech and the service person Robin talked to on the phone did not know about the 30 second key deal, then I will probably call them a liar. And if they don't, then what business do they have holding their jobs?
If you ask me, Robin should call back or better yet go to the dealer and talk to the person he talked to on the phone, and then talk to the service manager, and then talk to the GM and tell all three exactly what happened. Robin does not expect to get anything out of this (no free repairs etc...), just the satisfaction of assuring the next DIY guy who calls in with the same problem will not have the same result.
If Robin was prepared to spend $80 to have that light fixed because he couldn't fix it himself, imagine what granny would pay.
Hopefully now you see my point. Now in closing, I would imagine all the high line car dealers in Atlanta are on alert after what happened with the Volkswagen dealer. Maybe you could really make a difference Robin.
I know there are honest car dealers in this country, we just never hear about them.
E. J.</STRONG>
<STRONG>Mags,
I was responding to this particualr case. Here is how I see Robin getting treated if Kim had not helped out:
1. Robin takes it in to the dealer. He waits since it will be an easy scan on the reader.
2. Robin gets the car back in about 30 minutes during which time the tech put the key in the ignition and turned it to the accessory position for 30 seconds. Light goes off.
3. Robin is charged $80 for reading the fault codes - there were none - see #2.
4. Robin goes home smiling because he thinks $80 is a good price to pay to have the brake light functioning properly.
Here are my thoughts. If you are going to tell me that the tech and the service person Robin talked to on the phone did not know about the 30 second key deal, then I will probably call them a liar. And if they don't, then what business do they have holding their jobs?
If you ask me, Robin should call back or better yet go to the dealer and talk to the person he talked to on the phone, and then talk to the service manager, and then talk to the GM and tell all three exactly what happened. Robin does not expect to get anything out of this (no free repairs etc...), just the satisfaction of assuring the next DIY guy who calls in with the same problem will not have the same result.
If Robin was prepared to spend $80 to have that light fixed because he couldn't fix it himself, imagine what granny would pay.
Hopefully now you see my point. Now in closing, I would imagine all the high line car dealers in Atlanta are on alert after what happened with the Volkswagen dealer. Maybe you could really make a difference Robin.
I know there are honest car dealers in this country, we just never hear about them.
E. J.</STRONG>
M
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Joined: Nov 2001
Posts: 253
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From: miami
Hey Robin,
Glad to hear everything worked out for you. I just have a silly question.
You mentioned that your car is a 2000 E46.
I am curious as to why the dealership would charge you for this repair had you taken it in. Isn't the car under warranty?
The reason I ask is because that was the first thing that jumped into my head when reading your post.
Glad to hear everything worked out for you. I just have a silly question.
You mentioned that your car is a 2000 E46.
I am curious as to why the dealership would charge you for this repair had you taken it in. Isn't the car under warranty?
The reason I ask is because that was the first thing that jumped into my head when reading your post.
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From: Back In RI...............
Originally posted by Robin 993 DX In Atlanta: Originally posted by Robin 993 DX In Atlanta:I asked you guys about this, many months ago!!!,,,,,
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From: Chino hills, CA
Originally posted by B-Line home:
<STRONG>Hey Robin,
why the dealership would charge you for this repair had you taken it in. Isn't the car under warranty?
The reason I ask is because that was the first thing that jumped into my head when reading your post.
</STRONG>
<STRONG>Hey Robin,
why the dealership would charge you for this repair had you taken it in. Isn't the car under warranty?
The reason I ask is because that was the first thing that jumped into my head when reading your post.
</STRONG>
The break pads are considered a wear and tear item and is not cover under warranty nor the BMW 3 year 36,000 service program.
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From: miami
Robin..
I just bought a preowned 01 X5 for my company/work and brake pads are included under the maintainence plan. Maybe they changed it in 2001 or for the X5. But you might want to double check that.
Also, if your not covered under warranty to replace the actual "pad" you should still be covered for the brake system which includes the sensor I would assume.
If they were charging you $84 to replace the pad, that's one thing. But they are trying to charge you for something that is not directly wear and tear or maintainence item.
It's a part of the brake system..but not the pad itself..
I would put in a complaint to BMWUSA about your dealings with the dealership.
But, I guess it's all moot anyway.. Luckily you fixed it simple and free.
I just bought a preowned 01 X5 for my company/work and brake pads are included under the maintainence plan. Maybe they changed it in 2001 or for the X5. But you might want to double check that.
Also, if your not covered under warranty to replace the actual "pad" you should still be covered for the brake system which includes the sensor I would assume.
If they were charging you $84 to replace the pad, that's one thing. But they are trying to charge you for something that is not directly wear and tear or maintainence item.
It's a part of the brake system..but not the pad itself..
I would put in a complaint to BMWUSA about your dealings with the dealership.
But, I guess it's all moot anyway.. Luckily you fixed it simple and free.
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From: Chino hills, CA
When I had my 97 BMW 328is I was told that the brake pads were not included as part of the 3 year 36,000 maint. program. When I traded it in for the 2000 model I just always assumed this it is not covered.
I just called the dealer and they told me that the brake pads and brake wear sensors are NOT COVERED under the maint. program, unless the car is under 12,000 miles. Well, my car have 22,000 miles.
Kim, I changed the typo back to how it was. Happy now?
I just called the dealer and they told me that the brake pads and brake wear sensors are NOT COVERED under the maint. program, unless the car is under 12,000 miles. Well, my car have 22,000 miles.
Kim, I changed the typo back to how it was. Happy now?
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From: Chino hills, CA
I called the "Bummer" dealer again!
And this time I was lucky enough to get to speak with a more "informed" BMW service rep. He told me that when a customer buy a 7 series of a M series you automatically get the "FULL" upgraded maint. program which "WILL" include brake pads and everything wear and tear items (excluding tires).
As for all the other models, they all come with a "standard scheduled maint program", which "WILL NOT" cover wear and tear item, but there are serveral upgrade option you can purchase when you purchase your car which will give you the "FULL Maint. program" Which will cover everything including wear and tear items except tires.
This same service rep. looked up my VIN number and told me that I "DID" buy the extra "FULL Maint. program" when I purchased the car new.
WOW! Who would have guessed it! So he is going to offer me a credit back on the brake pads and sensors that I purchased on my own from their parts department.
WOW! I am now very thankful that the two of you didn't leave the sleeping dog lie.....
You just saved me 60 bucks!!!!
I own you guys a drink or two.
And this time I was lucky enough to get to speak with a more "informed" BMW service rep. He told me that when a customer buy a 7 series of a M series you automatically get the "FULL" upgraded maint. program which "WILL" include brake pads and everything wear and tear items (excluding tires).
As for all the other models, they all come with a "standard scheduled maint program", which "WILL NOT" cover wear and tear item, but there are serveral upgrade option you can purchase when you purchase your car which will give you the "FULL Maint. program" Which will cover everything including wear and tear items except tires.
This same service rep. looked up my VIN number and told me that I "DID" buy the extra "FULL Maint. program" when I purchased the car new.
WOW! Who would have guessed it! So he is going to offer me a credit back on the brake pads and sensors that I purchased on my own from their parts department.
WOW! I am now very thankful that the two of you didn't leave the sleeping dog lie.....
You just saved me 60 bucks!!!!
I own you guys a drink or two.
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From: So Cal
It is my understanding that BMW's current Full Maintenance program is the same for all models and is included for 3 years or 36K miles. However, one could extend that to 4 years and 50K miles at an extra cost either at the time of the car's purchase or anytime before the 3/36 period expires.