PCARMARKET and how it went...
The following 2 users liked this post by Theanswrismiata:
911F1 (09-16-2020),
I am the Walrus (09-17-2020)
#77
Rennlist Member
Not going to answer this! Other questions included.
.
- The information given was confusing or contradictory.
- Everyone else is stupid.
Last edited by pfbz; 09-16-2020 at 04:31 PM.
The following 2 users liked this post by pfbz:
I am the Walrus (09-17-2020),
mdude (09-16-2020)
#79
Rennlist Member
#80
Rennlist Member
Folks,
Whether or not the car was sold is not the point of Holytin's post, IMO. This thread is serving as an admonition for any sellers who are thinking of entering into an agreement with Pcarmarket to sell their car, and that detail seems to be quite clear to me. If I were in the OP's shoes, I'd be feeling similarly frustrated (outraged?) at the tactics used to move the car and pressure me.
I think we should be appreciative that the OP took the time to describe his experiences. In the interest of absolute fairness, if Pcarmarket wishes to tell their side of the story, please free to PM me. I may re-open the thread so that another side can be heard.
Closing this thread for now and may re-open it later regardless if Pcarmarket chooses to convey additional information. Making this a sticky and will modify the title to alert other consumers.
Whether or not the car was sold is not the point of Holytin's post, IMO. This thread is serving as an admonition for any sellers who are thinking of entering into an agreement with Pcarmarket to sell their car, and that detail seems to be quite clear to me. If I were in the OP's shoes, I'd be feeling similarly frustrated (outraged?) at the tactics used to move the car and pressure me.
I think we should be appreciative that the OP took the time to describe his experiences. In the interest of absolute fairness, if Pcarmarket wishes to tell their side of the story, please free to PM me. I may re-open the thread so that another side can be heard.
Closing this thread for now and may re-open it later regardless if Pcarmarket chooses to convey additional information. Making this a sticky and will modify the title to alert other consumers.
The following 2 users liked this post by Mark in Baltimore:
koister2001 (09-16-2020),
paulkromz (09-16-2020)
The following 3 users liked this post by 177mph:
#83
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Response from PCARMARKET
Pcarmarket cares greatly and listens closely to any feedback or criticism that comes our way. We are however quite surprised at the judge and jury method of execution portrayed in this thread. Our staff is filled with Porsche enthusiasts that love the brand and share the passion of those who make up this extraordinary community. We know the standard of which you, the community holds us to, and strive not to disappoint.
About this specific transaction: From our perspective, the claim that @Holytin did not agree to lower the reserve is incorrect, however, based on the phone call we received from the seller following the auction, there was obviously a misunderstanding. Once the seller explained his position, he was given the option to cancel the transaction. Pcarmarket subsequently notified the buyer that the seller would not complete the transaction.
Pcarmarket is not in possession of the car or title. In addition to being unethical, lowering the reserve without the seller’s authorization does not benefit Pcarmarket in any way.
Additionally; It should also be noted that, according to the seller, Bring a Trailer gave him a $43K reserve for his vehicle, clearly indicating that this was in the range of where the car would most likely sell.
As many of you know, BaT dictates the reserve price. Period. If you agree with their reserve, your car gets listed. If not, it does not get listed. Pcarmarket has taken a position to be more flexible with reserve pricing and allow sellers to place the reserve where they feel more comfortable. Upon consignment, a team member informs the seller that a representative would call on the final day to discuss the option of lowering the reserve and sell the car. Of course, this can sometimes cause some anxiety on the seller to make a decision at the spur of the moment. This is clearly what happened in this case. There was no malicious intent and the reserve was not lowered without authorization. As you would imagine, a great majority of the Pcarmarket community have no issue and as a result, many cars have been sold to very satisfied buyers. Even with all good intentions, we understand that some sellers can have a challenging experience in making an on-the-spot decision to lower the reserve and sell the car. As a result, we have asked our management team to look into this method and make the necessary adjustments to assure a quality selling experience.
Sincerely,
PCarMarket Management
About this specific transaction: From our perspective, the claim that @Holytin did not agree to lower the reserve is incorrect, however, based on the phone call we received from the seller following the auction, there was obviously a misunderstanding. Once the seller explained his position, he was given the option to cancel the transaction. Pcarmarket subsequently notified the buyer that the seller would not complete the transaction.
Pcarmarket is not in possession of the car or title. In addition to being unethical, lowering the reserve without the seller’s authorization does not benefit Pcarmarket in any way.
Additionally; It should also be noted that, according to the seller, Bring a Trailer gave him a $43K reserve for his vehicle, clearly indicating that this was in the range of where the car would most likely sell.
As many of you know, BaT dictates the reserve price. Period. If you agree with their reserve, your car gets listed. If not, it does not get listed. Pcarmarket has taken a position to be more flexible with reserve pricing and allow sellers to place the reserve where they feel more comfortable. Upon consignment, a team member informs the seller that a representative would call on the final day to discuss the option of lowering the reserve and sell the car. Of course, this can sometimes cause some anxiety on the seller to make a decision at the spur of the moment. This is clearly what happened in this case. There was no malicious intent and the reserve was not lowered without authorization. As you would imagine, a great majority of the Pcarmarket community have no issue and as a result, many cars have been sold to very satisfied buyers. Even with all good intentions, we understand that some sellers can have a challenging experience in making an on-the-spot decision to lower the reserve and sell the car. As a result, we have asked our management team to look into this method and make the necessary adjustments to assure a quality selling experience.
Sincerely,
PCarMarket Management
The following 2 users liked this post by PCARMARKET:
notabot (09-16-2020),
TexasPorschelover (09-16-2020)
#84
Rennlist Member
PCarMarket has contacted me to solicit based on my personal for-sale ad, even after I specifically stated I did not want to auction my car.
I help a friend with his online ads and he has had multiple calls from PcarMarket even after stating he does not want to auction his vehicles.
And he also received phone solicitations DESPITE a statement in his ad that solicitation for auction is unwelcome.
I’m offended that PcarMarket would take my personal contact info from my ad and call me to push their service.
I find that tactic unscrupulous and obnoxious. Especially after being told the calls are not welcome.
I contacted PCA National and lodged a complaint.
I help a friend with his online ads and he has had multiple calls from PcarMarket even after stating he does not want to auction his vehicles.
And he also received phone solicitations DESPITE a statement in his ad that solicitation for auction is unwelcome.
I’m offended that PcarMarket would take my personal contact info from my ad and call me to push their service.
I find that tactic unscrupulous and obnoxious. Especially after being told the calls are not welcome.
I contacted PCA National and lodged a complaint.
The following users liked this post:
raclaims (09-18-2020)
#85
Excellent. It would be good to hear from them and like all young companies should have an opportunity to improve and self correct. Having more than one online auction option is a good thing if they are competitively delivering value and doing so with ethical practices etc.
Last edited by TexasPorschelover; 09-16-2020 at 10:35 PM.
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PCARMARKET (09-16-2020)
#86
Rennlist Member
I listed my 2016 Spyder with PCARMARKET earlier this year. Yes they contacted me based on seeing my ad on RL, but as noted in this thread by others I didn’t begrudge them for doing so. It’s called sales and cold calling is necessary to be successful. I found Adam to be a fellow enthusiast and we chatted about Porsches. He and his team were great to deal with. Yes, I got the call to lower the reserve 10 mins before auction end, which I did, but the car didn’t reach that price and thus didn’t sell.
FWIW, the reserve price they suggested was in line with what a couple prospective buyers had felt the car was worth prior to me listing with PCM. Ultimately the local dealership bought it for a couple grand above.
I‘ve found this thread troubling because car buying and selling is an emotional process and stuff can get blown out of proportion. Not saying that people
haven’t had negative experiences with them but the bad tends to be exacerbated when taken public like this.
FWIW, the reserve price they suggested was in line with what a couple prospective buyers had felt the car was worth prior to me listing with PCM. Ultimately the local dealership bought it for a couple grand above.
I‘ve found this thread troubling because car buying and selling is an emotional process and stuff can get blown out of proportion. Not saying that people
haven’t had negative experiences with them but the bad tends to be exacerbated when taken public like this.
Last edited by wesr; 09-17-2020 at 09:52 AM. Reason: Addt’l context
The following users liked this post:
neun und drei (09-17-2020)
#87
Racer
PCarMarket has contacted me to solicit based on my personal for-sale ad, even after I specifically stated I did not want to auction my car.
I help a friend with his online ads and he has had multiple calls from PcarMarket even after stating he does not want to auction his vehicles.
And he also received phone solicitations DESPITE a statement in his ad that solicitation for auction is unwelcome.
I’m offended that PcarMarket would take my personal contact info from my ad and call me to push their service.
I find that tactic unscrupulous and obnoxious. Especially after being told the calls are not welcome.
I contacted PCA National and lodged a complaint.
I help a friend with his online ads and he has had multiple calls from PcarMarket even after stating he does not want to auction his vehicles.
And he also received phone solicitations DESPITE a statement in his ad that solicitation for auction is unwelcome.
I’m offended that PcarMarket would take my personal contact info from my ad and call me to push their service.
I find that tactic unscrupulous and obnoxious. Especially after being told the calls are not welcome.
I contacted PCA National and lodged a complaint.
The following users liked this post:
Spyerx (09-20-2020)
#88
Rennlist Member
Long thread. I’ll add my 2 cents. Just sold my 991.1 C4S privately a month ago to a great buyer in Cali. It was listed on Autotrader and cars.com. Yes; PCAR called me multiple times. Honestly I can’t say I was annoyed. They were polite and friendly on the phone. Clearly enthusiasts. I’ve watched some of their YouTube channel and it is definitely entertaining to me. Were their calls unsolicited? Yes. I guess it just takes a bit more to upset me. They are hustling to grow a platform and business. I can’t blame them....I really hope this thread doesn’t derail their growth because...if no harm was done to OP...we may lose out on a good resource.
The following 3 users liked this post by andrewjn:
#89
Long thread. I’ll add my 2 cents. Just sold my 991.1 C4S privately a month ago to a great buyer in Cali. It was listed on Autotrader and cars.com. Yes; PCAR called me multiple times. Honestly I can’t say I was annoyed. They were polite and friendly on the phone. Clearly enthusiasts. I’ve watched some of their YouTube channel and it is definitely entertaining to me. Were their calls unsolicited? Yes. I guess it just takes a bit more to upset me. They are hustling to grow a platform and business. I can’t blame them....I really hope this thread doesn’t derail their growth because...if no harm was done to OP...we may lose out on a good resource.
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neun und drei (09-17-2020)
#90
I hope this still qualifies as an appropriate/on-message question .... but I’m curious why the OP chose PCM over BaT in the first place. What were the specific advantages the OP identified that motivated him/her to auction the subject car through PCM?
I enjoy reading through the BaT presentations ... have probably picked up a lot of “marketplace info” in the process, especially about “non Porsche” cars ... but know next to nothing about PCM.
I enjoy reading through the BaT presentations ... have probably picked up a lot of “marketplace info” in the process, especially about “non Porsche” cars ... but know next to nothing about PCM.
Last edited by dave morris; 09-17-2020 at 12:33 PM.