PCNA customer service - thumbs down
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Joined: Oct 2020
Posts: 78
Likes: 65
OP-- what a bummer you're going through this - so sorry. However, I can tell you that I went through a situation a couple of years ago with a '23 Carrera 4GTS (different problem, but car in the dealer's service department multiple times, totaling almost 3 months over the course of a year) and my dealer bent over backwards to assist me, including loaners, communications with PCNA, coordination of inspection appointments with PCNA personnel when it became clear that a buyback/lemon case was confirmed, etc. As the buyback was just about concluded they secured and provided me with allocation for a 2024 Carrera GTS, which is still in my garage today. My dealer did a phenomenal job assisting me through the process. It sucks that stuff breaks and yours is quite an unusual case, but I'd let your dealership know that you need and expect their assistance with this. Hopefully they'll do their best to make it right for you. Good luck.
Instructor
Joined: Jul 2020
Posts: 179
Likes: 114
From: Ontario, Canada
My 2026 gts went into the shop two weeks ago for a new transmission, still waiting on parts availability which is absurd and unacceptable. They then told me that when they do source a unit it will be put on a boat and they which will take 3 weeks.
I’ve had one response from them which was super vague, emailed back. The response time is up to 5 business days which is hilariously slow and by hilarious I mean angering. This is my first summer with the car and me and my wife booked trips and track time around the Porsche. No offer of anything other than we will let you know when we find a transmission.
I am trying not to be a jerk but it’s getting increasingly hard. This is my first Porsche and likely will get rid of it, two weeks and a lost summer has turned off the want for it.
I’ve had one response from them which was super vague, emailed back. The response time is up to 5 business days which is hilariously slow and by hilarious I mean angering. This is my first summer with the car and me and my wife booked trips and track time around the Porsche. No offer of anything other than we will let you know when we find a transmission.
I am trying not to be a jerk but it’s getting increasingly hard. This is my first Porsche and likely will get rid of it, two weeks and a lost summer has turned off the want for it.
Advanced
Joined: Feb 2012
Posts: 60
Likes: 28
From: Vancouver, BC
The experience you describe with PCNA seems about par for the course, based on my experience.
My 992 had several issues shortly after purchase (CPO with 3,000km).
PCNA was a complete waste of time, and my interactions with them led me to sell my 9Y0 Cayenne due to the frustration with the brand, and the quality of their newer cars.
I still have the 992, but like you, my experience became very soured - particularly because my standards were so high from my 997 that I owned for nearly 13 years. It is not likely we will purchase another Porsche after owning three.
Hopefully your transmission comes soon. I saw your original thread and I had a feeling what will happen with the delays.
I have been waiting for a drivers side door panel/card for the 992 about 12 to 13 months. PCNA says they cannot expedite it any faster. I wrote a letter to Germany and received a template reply over email. No ETA yet, and no ETA for when they will know. It's a basic plastic door panel with Bose.
My 992 had several issues shortly after purchase (CPO with 3,000km).
PCNA was a complete waste of time, and my interactions with them led me to sell my 9Y0 Cayenne due to the frustration with the brand, and the quality of their newer cars.
I still have the 992, but like you, my experience became very soured - particularly because my standards were so high from my 997 that I owned for nearly 13 years. It is not likely we will purchase another Porsche after owning three.
Hopefully your transmission comes soon. I saw your original thread and I had a feeling what will happen with the delays.
I have been waiting for a drivers side door panel/card for the 992 about 12 to 13 months. PCNA says they cannot expedite it any faster. I wrote a letter to Germany and received a template reply over email. No ETA yet, and no ETA for when they will know. It's a basic plastic door panel with Bose.
Last edited by Amrit997; Jun 12, 2026 at 03:25 PM.
Rennlist Member
Joined: Jan 2021
Posts: 4,054
Likes: 2,869
The experience you describe with PCNA seems about par for the course, based on my experience.
My 992 had several issues shortly after purchase (CPO with 3,000km).
PCNA was a complete waste of time, and my interactions with them led me to sell my 9Y0 Cayenne due to the frustration with the brand, and the quality of their newer cars.
I still have the 992, but like you, my experience became very soured - particularly because my standards were so high from my 997 that I owned for nearly 13 years. It is not likely we will purchase another Porsche after owning three.
Hopefully your transmission comes soon. I saw your original thread and I had a feeling what will happen with the delays.
I have been waiting for a drivers side door panel/card for the 992 about 12 to 13 months. PCNA says they cannot expedite it any faster. I wrote a letter to Germany and received a template reply over email. No ETA yet, and no ETA for when they will know. It's a basic plastic door panel with Bose.
My 992 had several issues shortly after purchase (CPO with 3,000km).
PCNA was a complete waste of time, and my interactions with them led me to sell my 9Y0 Cayenne due to the frustration with the brand, and the quality of their newer cars.
I still have the 992, but like you, my experience became very soured - particularly because my standards were so high from my 997 that I owned for nearly 13 years. It is not likely we will purchase another Porsche after owning three.
Hopefully your transmission comes soon. I saw your original thread and I had a feeling what will happen with the delays.
I have been waiting for a drivers side door panel/card for the 992 about 12 to 13 months. PCNA says they cannot expedite it any faster. I wrote a letter to Germany and received a template reply over email. No ETA yet, and no ETA for when they will know. It's a basic plastic door panel with Bose.
I waited over 12 months for a an Exclusive Manufaktur leather interior trim piece that was defective on my ordered 992 and I discovered it as soon as the car came off the truck, which I happened to be present for. Truthfully the defect should have been discovered when the part was manufactured, rectified in QC, and never installed in the car, but clearly that was not the case. My 0.02, Porsche’s QC is not what it should be.
Last edited by RatherJaded; Jun 12, 2026 at 04:05 PM.
Three Wheelin'
Joined: Aug 2013
Posts: 1,740
Likes: 616
From: Phoenix, AZ
Just crap service overall from Porsche recently. Honda/Toyota dealers look like pinnacles of promptness compared to PCNA.
A friend of mine purchased a CPO 2023 Cayenne Turbo in March of this year. First week in his possession SRS light, CEL, Reduced Power lights go on and half of 360 degree cameras fail.
He takes it in, they say water pump is bad and it will take over a MONTH to get it. He is given a crappy macan loaner. When he gets the car back after a month, he drives it home. Next day he hits the gas hard and there is no power and huge WOOOOSH sound. He takes it back again, dealer says they are sorry and they messed up some coupling during last repair.
No compensation of any kind. This is on a $90k purchase. Honestly, F PCNA and Porsche. With this type of service they deserve to be out of business.
But hey, sales dick did try to sell him another Porsche while he was at the dealer enjoying the free coke.
On my 992.1, melting windshield seal is cosmetic item and is not covered under CPO. Also, I got the car back with 0 (zero) miles left on range after leaving it with 60+ miles of range from the same dealer for simple oil change.
A friend of mine purchased a CPO 2023 Cayenne Turbo in March of this year. First week in his possession SRS light, CEL, Reduced Power lights go on and half of 360 degree cameras fail.
He takes it in, they say water pump is bad and it will take over a MONTH to get it. He is given a crappy macan loaner. When he gets the car back after a month, he drives it home. Next day he hits the gas hard and there is no power and huge WOOOOSH sound. He takes it back again, dealer says they are sorry and they messed up some coupling during last repair.
No compensation of any kind. This is on a $90k purchase. Honestly, F PCNA and Porsche. With this type of service they deserve to be out of business.
But hey, sales dick did try to sell him another Porsche while he was at the dealer enjoying the free coke.
On my 992.1, melting windshield seal is cosmetic item and is not covered under CPO. Also, I got the car back with 0 (zero) miles left on range after leaving it with 60+ miles of range from the same dealer for simple oil change.
Last edited by Kalashnikov; Jun 12, 2026 at 03:53 PM.
Rennlist Member
Joined: Oct 2012
Posts: 1,748
Likes: 1,999
From: Boston, MA
If PCNA wants to improve their financials perhaps the first place to start is “don’t treat your well-heeled customers like sh*t”. PCNA and dealers have had it too good for too long and have gotten fat, lazy, and treat their customers with contempt. Surely not a long term success strategy for *any* business…
Last edited by jlegelis; Jun 12, 2026 at 05:20 PM.
Rennlist Member
Joined: Jan 2021
Posts: 4,054
Likes: 2,869
If PCNA wants to improve their financials perhaps the first place to start is “don’t treat your well-heeled customers sh*t”. PCNA and dealers have had it too good for too long and have gotten fat, lazy, and treat their customers with contempt. Surely not a long term success strategy for *any* business…
The pandemic ultimately changed how most automotive manufacturers and their dealer network treat their potential customers as well as current customers in a post pandemic world. They are well aware that if you do not want put up with it, there are many others that will.
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Racer
Joined: May 2015
Posts: 464
Likes: 174
From: Parrish Fla.
Be glad you guys don't own a Jeep Rubicon hybrid. The hybrid battery gave up the ghost 2 weeks ago after they said they fixed the problem and did a hybrid recall software upgrade. Well...it left me stranded by the side of the road after 10 min.after leaving the dealership. They have no idea when I'm getting my Jeep. back. They told me finally after causing a small scene that it could possibly be a month or two or three. They have no idea as it is not an of the self part and has to be approved by Stellantis first. And then there could be any number of people waiting in front of me for a hybrid battery. My fault for buying this truck, although it has been trouble free since I bought it in 2022. I can tell you folks, after speaking with people in the industry and on the internet that Porsche is not that bad compared Stellantis which is in financial trouble and sucks worse way worse than Porsche.
Anybody want to buy a Jeep Rubicon hybrid with a new battery.
Oh and BTW they called me asking for a positive review about my experience with Jeep service. I had to "nicely" inform them that they still had my vehicle. But I would definitely be leaving a review if and when I ever get it back.
Anybody want to buy a Jeep Rubicon hybrid with a new battery.
Oh and BTW they called me asking for a positive review about my experience with Jeep service. I had to "nicely" inform them that they still had my vehicle. But I would definitely be leaving a review if and when I ever get it back.
Rennlist Member
Joined: Oct 2012
Posts: 1,748
Likes: 1,999
From: Boston, MA
My favorite experience was when my (former) dealer damaged my 992 during a service (scratched center console and lower bumper) and gave it back to me without disclosing it. Fortunately I noticed before I’d left the lot and drove it right back in to the bay where they had the both incidents on camera. The icing on the cake is they sent me a ‘satisfaction survey’ and a personal note from the SA to respond with ‘all fives’ so PCNA would treat them well. Galling.
Agreed 💯
The pandemic ultimately changed how most automotive manufacturers and their dealer network treat their potential customers as well as current customers in a post pandemic world. They are well aware that if you do not want put up with it, there are many others that will.
The pandemic ultimately changed how most automotive manufacturers and their dealer network treat their potential customers as well as current customers in a post pandemic world. They are well aware that if you do not want put up with it, there are many others that will.
Rennlist Member
Joined: Feb 2007
Posts: 1,478
Likes: 1,243
From: Arizona
The issues are that the dealer nor PCNA have any insight on when the factory will receive these specialized transmissions from ZF.
ZF supplies these to Porsche based on current orders...they are not bulk ordered and stored at the factory for possible future builds. Pulling one from the production line usually impacts another customer's build completion and usually once a build has started...rarely is it halted or delayed. Historically, they rather not impact an existing build just to correct an issue with a post-sale customer.
Since these are highly specialized transmission units, when one goes bad or needs replacing, usually a replacement request order is placed to ZF and they provide the timeline for when it will be filled.
Just like all the other parts that Porsche does not make (which is all parts) ...they are at the mercy of the actual manufacturer for part delivery timelines. Until PCNA receives an actual delivery commit from ZF, any date they give you is just a guess.
As I stated in your other "cracked trans" post.... you will be offered a loaner.... probably not a 911. Not many dealers have "loaner" 911's, but it should be a Porsche.
Canada doesn't really have any lemon laws like the kind in most US states....so you may want to search around for some legal expertise in your Province.
How long has it actually been at the dealer and have you actually discussed with the dealer GM and PCNA that you may be at the point of requesting buy-back"? Without any type of "lemon laws" that have hard dates and timelines that trigger mandatory next steps....you are unfortunately at the mercy of the actual manufacturer.
ZF supplies these to Porsche based on current orders...they are not bulk ordered and stored at the factory for possible future builds. Pulling one from the production line usually impacts another customer's build completion and usually once a build has started...rarely is it halted or delayed. Historically, they rather not impact an existing build just to correct an issue with a post-sale customer.
Since these are highly specialized transmission units, when one goes bad or needs replacing, usually a replacement request order is placed to ZF and they provide the timeline for when it will be filled.
Just like all the other parts that Porsche does not make (which is all parts) ...they are at the mercy of the actual manufacturer for part delivery timelines. Until PCNA receives an actual delivery commit from ZF, any date they give you is just a guess.
As I stated in your other "cracked trans" post.... you will be offered a loaner.... probably not a 911. Not many dealers have "loaner" 911's, but it should be a Porsche.
Canada doesn't really have any lemon laws like the kind in most US states....so you may want to search around for some legal expertise in your Province.
How long has it actually been at the dealer and have you actually discussed with the dealer GM and PCNA that you may be at the point of requesting buy-back"? Without any type of "lemon laws" that have hard dates and timelines that trigger mandatory next steps....you are unfortunately at the mercy of the actual manufacturer.
Last edited by sk911; Jun 12, 2026 at 06:34 PM.
Race Car
Joined: Aug 2004
Posts: 4,085
Likes: 277
From: SF, CA
The issues are that the dealer nor PCNA have any insight on when the factory will receive these specialized transmissions from ZF.
ZF supplies these to Porsche based on current orders...they are not bulk ordered and stored at the factory for possible future builds. Pulling one from the production line usually impacts another customer's build completion and usually once a build has started...rarely is it halted or delayed. Historically, they rather not impact an existing build just to correct an issue with a post-sale customer.
Since these are highly specialized transmission units, when one goes bad or needs replacing, usually a replacement request order is placed to ZF and they provide the timeline for when it will be filled.
Just like all the other parts that Porsche does not make (which is all parts) ...they are at the mercy of the actual manufacturer for part delivery timelines. Until PCNA receives an actual delivery commit from ZF, any date they give you is just a guess.
As I stated in your other "cracked trans" post.... you will be offered a loaner.... probably not a 911. Not many dealers have "loaner" 911's, but it should be a Porsche.
Canada doesn't really have any lemon laws like the kind in most US states....so you may want to search around for some legal expertise in your Province.
How long has it actually been at the dealer and have you actually discussed with the dealer GM and PCNA that you may be at the point of requesting buy-back"? Without any type of "lemon laws" that have hard dates and timelines that trigger mandatory next steps....you are unfortunately at the mercy of the actual manufacturer.
ZF supplies these to Porsche based on current orders...they are not bulk ordered and stored at the factory for possible future builds. Pulling one from the production line usually impacts another customer's build completion and usually once a build has started...rarely is it halted or delayed. Historically, they rather not impact an existing build just to correct an issue with a post-sale customer.
Since these are highly specialized transmission units, when one goes bad or needs replacing, usually a replacement request order is placed to ZF and they provide the timeline for when it will be filled.
Just like all the other parts that Porsche does not make (which is all parts) ...they are at the mercy of the actual manufacturer for part delivery timelines. Until PCNA receives an actual delivery commit from ZF, any date they give you is just a guess.
As I stated in your other "cracked trans" post.... you will be offered a loaner.... probably not a 911. Not many dealers have "loaner" 911's, but it should be a Porsche.
Canada doesn't really have any lemon laws like the kind in most US states....so you may want to search around for some legal expertise in your Province.
How long has it actually been at the dealer and have you actually discussed with the dealer GM and PCNA that you may be at the point of requesting buy-back"? Without any type of "lemon laws" that have hard dates and timelines that trigger mandatory next steps....you are unfortunately at the mercy of the actual manufacturer.
Rennlist Member
Joined: Feb 2007
Posts: 1,478
Likes: 1,243
From: Arizona
Is it unreasonable for customers to expect for them to have one (just one) in inventory in their largest market? Or are the failure rates for PDKs that infinitesimal? Asking because I had the same answer when my 991.2 PDK was spewing oil and needed replacement (minimum of 30 days for the new part to arrive).
But to me...the biggest issue I have with automotive manufacturers is the lack of action when it comes to suppling a replacement part for a defective unit.
I get not stocking a $30K transmission...but it's a transmission and they do fail...even if it's a PDK.
My expectation is that when these failures occur, there has to be some avenue to expedite a replacement in a timely manner. ZF isn't giving away parts to the VW group...they should be doing cartwheels securing a replacement ASAP for the amount of VW Group annual ZF spend.
VW Group is ZF's largest customer...I would expect them to act like it!
Last edited by sk911; Jun 12, 2026 at 08:29 PM.