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The electronic data recorder (EDR) in all modern cars stores data on when the car is involved in an accident. It will record data of the vehicle, such as speed, throttle and brake pedal position, steering input, etc. leading right up to the point of impact. It typically captures accidents where the speed at impact is at least 5 mph. Lower speed impacts may not register in the EDR. Porsche can download your EDR data to see if the car was involved in an accident or not. It may also record the date and time when the accident occurred (if there was an accident). Ask the dealer if they can download the car's EDR information to review for when the damage may have potentially occurred.
Thank you, I will ask about the EDR data too. I have already told them that I have never been in any crash/knock so they will be able to confirm that (if they haven’t already checked it).
I will let you all know how I get on! Thanks again for the great suggestions
Local Porsche Centre: I haven’t heard from them at all…
Porsche Germany: I spoke to them again on Wednesday last week. They are deferring to Porsche Iberica as the subsidiary responsible for the region including Spain. I have told them that I will call again to find a means to escalate if I am not satisfied with Porsche Iberica’s handling of the case.
Porsche Iberica: I have called them almost every day. They tried to close my case by email... So I called to complain, then they reopened the case and they escalated it to a “supervisor” to review. Just this evening they have sent me another email trying to close my case with very little explanation. See below. It’s really frustrating.
I wonder if that could have happened when they tied cars down when shipped, looks like something may have been rubbing it. Truck or ship they strap them down from underneath.
The issue you have is that in essence Porsche Iberia is being told the issue by their dealer so they just repeat it.
You need an independent inspection it you want to challenge them. Same as if you want to take them to court or similar. You need to prove you are right.
I would start by visiting and with the service manager look at the area and get them to physically show you this weld repair. It should be obvious to you if there is or is not a repair and you can go from there. If they have to remove the coating in front of you to see the weld so be it.
whilst you are there you can find out what repairing wire costs e3500
when you know the above find an expert and go from there.
The issue you have is that in essence Porsche Iberia is being told the issue by their dealer so they just repeat it.
You need an independent inspection it you want to challenge them. Same as if you want to take them to court or similar. You need to prove you are right.
I would start by visiting and with the service manager look at the area and get them to physically show you this weld repair. It should be obvious to you if there is or is not a repair and you can go from there. If they have to remove the coating in front of you to see the weld so be it.
whilst you are there you can find out what repairing wire costs e3500
when you know the above find an expert and go from there.
Thanks for the answers.
jeremylondon: I agree that’s the way forward. I have asked Porsche Iberia to send a factory rep to inspect the car themselves, but so far they have ignored my request. I will keep insisting and if not I’ll hire an independent expert to be present with me for the inspection and cable repair by the local service centre (which is the only way I’m going to get my car back any time soon).
jeremylondon: I agree that’s the way forward. I have asked Porsche Iberia to send a factory rep to inspect the car themselves, but so far they have ignored my request. I will keep insisting and if not I’ll hire an independent expert to be present with me for the inspection and cable repair by the local service centre (which is the only way I’m going to get my car back any time soon).
Hi yes, I do have an update but I don’t want to share the full details of it (with photos etc.) until I have the problem resolved and the car returned to me.
I will say this: I did an inspection with an independent expert (perito judicial). He immediately identified several factory defects including the direct source of this issue. The local Porsche service centre’s lead mechanic immediately acknowledged the factory defects and apologised for their oversight / their incorrect diagnosis on the first inspection. They have now submitted their report to Porsche Germany and they have ordered the replacement parts. They (local service centre) expect the repair to be covered under the factory warranty, of course! But there hasn’t been a response yet from Porsche Germany (Xmas break has got in the way).
The next question is: What are they going to offer me for what I have been through / suffered over the last two months, for their wrongful accusation and dismissiveness, and for being deprived of my car for two months? Let alone for selling me a defective car (and then denying it several times over).
My father is old school - when I told him he said “give them the keys and get them to send you a new one”. But I want my 992.1 back and as it should have been originally!
I’ll keep you all posted when I have a final resolution here. Thanks again for all the advice
dak656 - you (and J Irwan) were right by the way, the yellowish thing is nothing. That is a sprayed part of the aluminium bonding just in front of the frunk rubber trim, and it’s apparently meant to be like that from factory. The service centre completely messed up when they told me that was a problem (and insisted several times). I don’t understand how/why they messed that up - smacks of incompetence. Attaching a photo pointing to its location properly now.
Hopefully I can soon share the other photos that I took at this second inspection, which tell the whole story.
Last edited by Lancerr; Dec 28, 2024 at 02:45 PM.
Reason: Added the photo
This thread makes me quite angry (on your behalf) that the dealership would be so idiotic. Get someone fired, I would.
It was obvious from the multiple photos on BringATrailer and other sites that this is common 992 platform (the yellow overspray area).
Also - stating the obvious (to me) regarding the "expensive cable" - I understand Porsche wants to replace the harness that damaged portion is part of, which is what I would want if I were under warranty, but .... why can it not just be cut and spliced like any normal wiring harness? It is not fiber optic, digital or can bus, so it is a simple 12 volt wire... it can be cut and spliced. Literally, like when I would have installed a car stereo when I was a teenager with a soldering iron. That would actually fix the wiring issue, would it not? Perhaps this is being made entirely more complicated than it actually is?
This thread makes me quite angry (on your behalf) that the dealership would be so idiotic. Get someone fired, I would.
It was obvious from the multiple photos on BringATrailer and other sites that this is common 992 platform (the yellow overspray area).
Also - stating the obvious (to me) regarding the "expensive cable" - I understand Porsche wants to replace the harness that damaged portion is part of, which is what I would want if I were under warranty, but .... why can it not just be cut and spliced like any normal wiring harness? It is not fiber optic, digital or can bus, so it is a simple 12 volt wire... it can be cut and spliced. Literally, like when I would have installed a car stereo when I was a teenager with a soldering iron. That would actually fix the wiring issue, would it not? Perhaps this is being made entirely more complicated than it actually is?
I suspect they wouldn’t trust the quality of the splice, because this is dependent on the silk of the person doing the splicing. There is also a danger of the some of the spliced wires working themselves loose over time, with vibrations and temperature changes.
Thus, a splice would be a liability for Porsche (and the dealer) if something very serious happens in the future. In other words, Porsche’s lawyers wouldn’t allow them to do such a fix.
Therefore, they will want to attach the harness at end points where it was designed to be removed and attached / plugged-in. They know these points will be secure, safe, long lasting, and relatively agnostic to the skill level of the person doing the “plugging-in”.
dak656 - you (and J Irwan) were right by the way, the yellowish thing is nothing. That is a sprayed part of the aluminium bonding just in front of the frunk rubber trim, and it’s apparently meant to be like that from factory. The service centre completely messed up when they told me that was a problem (and insisted several times). I don’t understand how/why they messed that up - smacks of incompetence. Attaching a photo pointing to its location properly now.
Hopefully I can soon share the other photos that I took at this second inspection, which tell the whole story.
In addition to the above (the yellow stain by the frunk - which is nothing, and certainly not a “bad weld”), I can share more details on the rest of the issue now.
The klaxon/horn etc. unit (circled in red below) was left hanging loose by the factory. The swinging of that loose unit behind the front bumper is what caused the cable to decay with friction over time. That unit should have been properly secured to the chassis with the two screws (circled in yellow), but you can see from the finishing on the screws that nothing was ever screwed on to them in the first place. The Porsche service centre immediately accepted this when my expert inspector pointed it out, and ultimately Porsche has accepted this factory fault.
As a settlement, they have reimbursed my costs (mainly the cost of hiring the expert) during the two months that it took to resolve this and get my car back, and they have also agreed to provide one year of warranty extension plus one complementary maintenance service. It’s not much but it’s enough for me to feel compensated and to move on with life.
The inspector also pointed out some black discolouration (oxidation?) on the factory welds in the front area (see third picture below), but ultimately Porsche said there was nothing wrong with that weld finishing - that is how it comes from the factory.
Loose klaxon unit (circled in red) and the two screws (circled in yellow) it should have been secured onto
Close-up picture of the two screws
Factory welds showing black discolouration (oxidation?) - but ultimately Porsche said there is nothing wrong with this finishing…
Thank you all for your advice and help in getting to the right end result! I really appreciate it, and I hope this thread will help others who find themselves in the same unfortunate situation with their new car.
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