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PCNA /Porsche Larchmont Service/Warranty Disgrace re: Matrix Headlights

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Old 06-28-2022, 05:34 PM
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Drew46
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Originally Posted by GJS NYC
I want nothing from the dealer other than them to reply to my communication timely and coherently. This is a PCNA manufacturing issue and whether Porsche stands by their product.

The Larchmont involvement here is simply their disorganization, scheduling me for a loaner when no one even followed up on what the issue was. I suspect that they didn’t even reach out to PCNA until 1.5 months in after i repetitively followed up.
I prefaced all of my initial comments with "there is likely more to this story" but no more has been provided other than you suspect they never contacted PCNA. That may be accurate but I suspect they would be happy to have the warranty repair business as it is some of their highest margin business. Of course, some organization are much more FUBAR than then seem so anything could be the case.




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