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Update: Finally got around to taking the car in about the broken seat strap. Took them 2 days to remove the seats just to check the production dates on the seatback frames, which are indeed covered under the service bulletin (thanks, peterdouglas). Don't know why when I emailed my SA weeks ago they couldn't just look at the date my car was built and compare it to the date that the service bulletin covers the faulty parts and just order the new seatback frames then so I only had to bring it in one time when the parts came in - the car was produced exactly during the time covered under the bulletin. But they made me bring it in so they could take both seats out to check the dates on the stickers on the frames to verify it and then put them back together again so I could continue driving it while we wait for the parts that they only ordered a few days ago. As someone referenced above it could take 3 months to get those parts. This repair process doesn't seem like the model of German efficiency - more like a waste of man hours and resources, if you ask me.
Crazy how they could not use a mirror or fiber optic camera. Heck you can get a camera that bluetooths to a phone for 20 or 30 bucks!
This sounds ridiculous but you need to push back on the seat back while pulling the strap, then you can pull the seat back forward once the strap disengages the seat back. Dont pull too hard because you absolutely can and likely will rip the strap and need to get it replaced. Its an obvious design flaw.
It's become a habit with me to just push on the seat back. I don't even think about it anymore.
There isn't ever going to be a passenger in back, so it's really just to retrieve items. I keep the rear seats folded with a Lloyds carpet on top.
Experiencing passenger side issue - with brand new 2024 model. I have NEVER been able to get passenger seat pull to work and have had to use drive side (which word fine) to put/retrieve backseat items.
Still an issue with others with their newer models?
Not an issue at all on my ‘24. It’s always a little hard for my daughter to pull to get into the back seat but she can do it 100% of the time on the new one. When the replaced the passenger side on my ‘21 when I had the issue it worked fine after. It’s a bad design. Wish they would go back to the metal slide.
Experiencing passenger side issue - with brand new 2024 model. I have NEVER been able to get passenger seat pull to work and have had to use drive side (which word fine) to put/retrieve backseat items.
Still an issue with others with their newer models?
are you pulling towards the back of the car, and not the front? My cars seats both have sticky pulls unless I pull backwards.
I was trying to pull straight back (not back nor front) although I think by now I have pulled every which way and nothing. strap seems to pop out ever so slightly but seat back will not budge.
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