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So I had two ankle biter issues: First I never got my "Official" Porsche Welcome Packet and Second, my "free" Porsche Connect subscriptions showed as expiring on the date I ordered the car rather than the date I actually got it, almost 4 months later.
After quite a few calls to the "Official" Porsche Customer Assistance Desk/800# over a period of a few months (when boredom got the best of me). I finally gave up and wrote one of those "Dear President" letters and mailed it about a week ago. FWIW such letters do not get to the President of the company, but thier staff typically passes it down to whomever is supposed to handle such matters with a politically correct corporate memo that basically says: "Make this customer happy so that they will go away and not write any more letters like this."
Well surprise, surprise guess what FedEx delivered today. So I also checked and sure enough my "free" Porsche Connect subscription now expires the day I picked up my new 911.
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So I had two ankle biter issues: First I never got my "Official" Porsche Welcome Packet and Second, my "free" Porsche Connect subscriptions showed as expiring on the date I ordered the car rather than the date I actually got it, almost 4 months later.
After quite a few calls to the "Official" Porsche Customer Assistance Desk/800# over a period of a few months (when boredom got the best of me). I finally gave up and wrote one of those "Dear President" letters and mailed it about a week ago. FWIW such letters do not get to the President of the company, but thier staff typically passes it down to whomever is supposed to handle such matters with a politically correct corporate memo that basically says: "Make this customer happy so that they will go away and not write any more letters like this."
Well surprise, surprise guess what FedEx delivered today. So I also checked and sure enough my "free" Porsche Connect subscription now expires the day I picked up my new 911.
.
They didnt change the font on the "911" to the 992 font....? details..details
I have 4 of those. Got one for my 2013 Carrera S CPO, my 2017 Carrera 4S, my 2018 Carrera 4S and my 2019 Carrera GTS. They typically showed up 30-60 days after I took delivery. No kit for my 2021 Carrera S I took delivery of back in December LOL. Porsche NA was probably like “screw him for raising a stink about his car stuck at the port in emissions certification purgatory for two months”.
I have 4 of those. Got one for my 2013 Carrera S CPO, my 2017 Carrera 4S, my 2018 Carrera 4S and my 2019 Carrera GTS. They typically showed up 30-60 days after I took delivery. No kit for my 2021 Carrera S I took delivery of back in December LOL. Porsche NA was probably like “screw him for raising a stink about his car stuck at the port in emissions certification purgatory for two months”.
That's precisely what has happened to me. I took delivery in December as well.
Personally I think the gift is kind of weak. When I bought my GT4 they sent a little Gt4 steering wheel. best stuff was the aluminum book that they sent me when they invited me to drive the 918 at thermal.
carl
05-13-2021, 06:35 PM
Porsche "Welcome Packet"
