Buteo

That's two posters in as many days discussing similar issues...

RODOLFO04

Sorry to hear about your bad experience

get john to work with you on solving the issue, as the warranty department doesn't have very much knowledge

right now I am working with him, he has shipped some hardware, as the one provided was incorrect, hope the new one fits

and working with them on a money back for some custome work necessary for the fitment of the item

this second one doesn't seem to be moving so smoothly

but will keep the forum posted of the final results

like I told them, I know sometimes things don't go so smoothly, but the important part is to solve the problem with the customers, to make thing right

808Bill

subscribed

studlee

My xpipe did not have the right hardware as well. The installing shop had to buy some and fabricate a bracket. I complained to Fabspeed and my emails were ignored. I paid an additional $100 on top of what was quoted for install. Is Fabspeed becoming like wicked motors?.?

Dan Nagy

It seems like the owner has lost control of his business or is playing "good cop (John) - bad cop (customer service)". Either way these posts don't bode well for the company.

Needsdecaf

Why was the original post deleted?

points

^^^^Because it dealt with a BMW. Went to Other Marque forum.

sraj

Actually, it was really about Fabspeed, a vendor that advertises here, and my attempts to save Rennlist members from a company that engages in unethical business practices. If you bury the original post on the other forum, it's not going to help anyone.

John@Fabspeed

I can assure you neither is the case. Also, personally I don't have time to play that kind of game. Rodolfo and I have been working to a solution for his issue, and we have both agreed that perhaps he jumped the gun a bit in publicly displaying the customer service issue as we were still very much in progress in working things out for him.

As for sraj...i'm completely uninvolved in that situation. Here are the facts that I can provide based on what I have reviewed this morning.

This was a BMW product sold to a BMW owner (hence my uninvolvement as our Porsche specialist), and it was done so through an online reseller of our products and not through us directly.

Unbeknownst to anyone in the industry at the time, the F83 convertible has more bracing interfering with our design in particular. We provided a full refund of the product to that reseller to pass along to this customer which was accomplished.

We clearly state in our terms and conditions under "warranty information" that "Fabspeed is not responsible for any costs (including parts, labor, shipping required for service and miscellaneous) incurred by the customer for Warranty service." This was not acceptable to the customer for us to follow our terms and conditions, and here we are.

Overall, not the kind of situation I like to hear and sorry I can't be of more help to lend any more information or light to situation. Feel free to give me a call on my direct line or my personal cell if you would like to discuss it in more depth.

seattle_sun

However in his original post, the OP states that Fabspeed said that the exhaust would fit his specific make/model.

If that's the case, Fabspeed should have stepped up.

sraj

"We clearly state in our terms and conditions under "warranty information" that "Fabspeed is not responsible for any costs (including parts, labor, shipping required for service and miscellaneous) incurred by the customer for Warranty service." This was not acceptable to the customer for us to follow our terms and conditions, and here we are."

Sending me a part that was improperly designed and marketed, and sticking me for the labor costs.

Hiding behind a self-serving warranty policy.

Conveniently dodging the issue of Brian Jamison lying about the website, and attempting to paint me as the culprit.

Very nice.

So let me ask you a question, John: what did I do wrong to be $600 poorer than I was? Not to mention all the time and hassle that was wasted?

That's right, I trusted your company.

I will not make that mistake again. And so will anyone else who wants to avoid dealing with incompetent, dishonest jerks.

R_Rated

I bought a bass guitar years ago (high end) that had a minor issue on the finish. BEFORE doing anything I called the luthier(person who makes guitars) and had a discussion. I knew a person locally that was reputable and could fix it. In dialogue the luthier sent me a check since A.) there was a clear mistake and B.) it was cheaper than paying to ship it back, repair and reship.

Warranty (or stating exception rather)around a consumer's labor cost make sense but it also makes sense to step up if there is a conversation before the fix and labor cost is incurred. Stating back writing like that doesn't help. If the product is not as advertised then in the world of texting pictures there should have been a quick resolution for Fabspeed to pay the installer directly once a remedy was agreed on.

With these things though there are always multiple sides to the story... if the Fabspeed part was purchased 3 party then ultimately these conversations should have happened wherever the transaction took place and the 3rd party is just as guilty....

I don't believe anyone is doing themselves any favors here.

points

A USER with 4 posts? Sounds to me like you wanted to use rennlist to pick at a scab. Whens the last time you posted here....ooops I see it was today.. Dude...come back when you got some credibility. Fabspeed has been a rennlist sponsor for a long time and has always resolved their issues here.

Take your issues to a BMW forum.

bogdan_p

This may all be factual and correct.

Consider for a moment that you are coming onto a Porsche forum and complaining about a totally different brand of car. While your experience with Fabspeed could be relevant, this is not a Courthouse. The more you keep belaboring the subject, the more it looks like you have an ax to grind.

sticky

Exactly.

You can see on past sites where they said it fit and now they changed it to put the blame on the customer.

Absolutely ridiculous.